Polanitravel Reviews 

249
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and efficient when securing travel tickets and managing various requests. Many people note that company representatives provide prompt assistance, clear information, and wonderful support when organizing their upcoming journeys. Some reviewers were not happy with unexpected high extra fees and a complete lack of flexibility when modifying bookings. A few other people also felt that communication was terrible, describing customer service as unhelpful and unreliable. Travelers additionally mentioned difficulties resolving sudden issues due to unsupportive responses from agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Booking process

Reviewers mention ambiguous feedback about booking process, with some consumers praising helpful staff... See more

Service

Customers consistently note ambiguous experiences with service, while some reviewers praise polite staff who... See more

Price

Clients share negative opinions on price, reporting that consumers face shockingly high fees for simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was our first time booking tickets with Polani Travel, and it was a pleasant experience. Thanks to Adnan for the efficient and friendly service!

Rated 5 out of 5 stars

I was looking to book a flight ticket for both Myself and my Wife, and finally got to Polanitravel. Then i got a gentle man called Ashar. What a great experience with a man who knows well his job. He... See more



Contact info

3.8

Great

TrustScore 4 out of 5

249 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(249)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy.

Kamal Abdul from flightcatchers.com very helpful again , good time keeping . Polite and well mannered. Got the tickets and all booking complete within 45 minutes. Well done Kamal Abdul.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

I received brilliant customer service…

I received brilliant customer service from them. They were very professional and resolved my query immediately. What I really appreciated was that shortly after booking my flight, someone called to check if I needed extra luggage at the lowest rate before they issued the ticket.

Overall, the service was excellent, and I will definitely book with them again.

Thank you, Team!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Mughal

Excellent service from Mughal, patient also reliable and prompt
It was my first time booking flights with Flightcatchers.com via Skyscanner for my whole family. Unfortunately I had issues with my payment card. Mughal the advisor who called me straight away and informed me of this issue and helped rectify the issue safely and securely. The customer service was highly commendable and prompt. Also direct and quick response to my phone calls. Thank you for your help and I definitely look forward to book again and recommend to family.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

I have booked tickets with flight…

I have booked tickets with flight catchers many times and again I had another good experience with their team. Very easy and friendly to speak with. Thank you Najam for all your help and patience. You are great at your job. Many thanks

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free, great service.

I'm a repeat customer to Polani Travel and I like their hassle-free way of booking with no hidden fees that other travel agents tend to sneak into payments.
The only problem I had booking today was with my bank but a promptly answered call to Polani and my problem was quickly resolved by Najam.
I wouldn't hesitate to book with them again.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

FIRST TIME PURCHASING A TICKET THROUGH…

FIRST TIME PURCHASING A TICKET THROUGH A THIRD PARTY- EVEYRTHING WAS QUICK AND RECEIVED CONFIRMATION INSTANTLY. HOWEVER, MY CONTACT DETAILS AND SECURITY INFO WAS NOT PASSED ONTO THE AIRLINE. CALLED THE FLIGHTCATHERS, ZERO WAITING TIME, KINDEST REPRESENTATIVE -NAJAM-RESOLVED MY QUERY. CALLED BACK TO CONFIRM AND ADVISED ON WHAT TO DO NEXT. JUST CHECKED WITH THE AIRLINE EVERYTHING IS DONE. IT TOOK LESS THAN 30 MINUTES.
WILL NOT HESITATE TO REBOOK THROUGH THEM.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

I looked the flight on the website and…

I looked the flight on the website and called to enquire about cancellations and other terms and conditions. I spoke with Saif and he was really helpful, thorough and explained everything with patience. I even needed time to think about the flight and he was polite and called me back on given time. Highly recommend Saif for great customer service.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Aliyan and Kashan at Polani Travel

Found the flights I needed via Skyscanner yet I was looking to use 2 credit cards to pay this travel. Both Aliyan and Kashan supported me in this journey with patience, understanding and gave me the confidence I can trust that all will be well and will be sorted.
Thank you for the excellent and greta service.
Highly recommended.

November 30, 2024
Unprompted review

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