Polarbackup Reviews 

Like many others I was emailed that I now have 2 Days to pay a Fee to keep my "Lifetime" account, or my Data Will Be Deleted!!!! What "Lifetime" lasts 4 years?

Polarbackup is now a Fraud, not honoring the service they sold to everyone!

Not sure if a Class Action Lawsuit is in the works, but it would be nice to get some of the "Lifetime" money back.

4 days until my Lifetime Backup Plan is CANCELLED unless I start paying monthly!

Their word means NOTHING. I wouldn't trust them with sensitive data.

Terrible cheats ... took my money ... now they want more, or I lose my data

Having purchased a lifetime plan from Polar Backup roughly three years ago, I'm extremely frustrated to learn that they intend to terminate my service on March 28, 2024, unless I opt into one of their current subscription plans. What's more, they've made it clear that no refunds will be provided. This decision not only feels like a betrayal of trust but also a direct contradiction to the very notion of a 'lifetime' plan. Such actions display a lack of respect for customer loyalty and a failure in maintaining long-term commitments. Given this experience, I find it impossible to recommend Polar Backup to anyone. Their disregard for early adopters and failure to honor their commitments have significantly tarnished their credibility and trustworthiness.

As an early adopter of Polar Backup lifetime plan, I'm pretty pissed off they're going to cancel my service on March 28, 2024, unless I purchase one of their plans.

Has anyone heard of any class action lawsuit against them??

Due to the fact that Polabackup is threating me with canceling my lifetime contract, I have started to restore my data. After 3 days, I am still waiting to start the downloading of my ~1TB data.
I have registered a helpdesk ticket. After 24 hours of the opening of my ticket, I have sent an email asking for feedback, but nothing has happened so far.
No data, and no feedback.
Did they store my data at all?

I was promised a Lifetime deal and now 3 years down the road they are demanding a yearly payment or they will delete my backups and data. I will never use a company that threatens to delete my data.
If you are looking for a reliable backup service do not use Polarbackup, They are unreliable scammers.

Polarbackup Lifetime account offer, apparently means lifetime or until they decide that they made a bad business decision.

A few years ago, I was offered a lifetime account by Polar Backup for which I paid upfront the full cost. Now Polar Backup is insisting that I covert my lifetime account to a monthly subscription. And if I don't convert, my account will be terminated.

The sudden demand on switching to a monthly subscription feels deceptive and unscrupulous. It is TOTALY unacceptable for a company to resort to such tactics, essentially holding my account hostage unless I comply with their demands.

Stay away from this company!

Polar Backup: I was willing to for go my lifetime subscription if I could get refunded for my purchase price. They declined and said they will delete my data if I don’t sign up for the monthly subscription. Not sure how they can get away with this!

Paid for a "lifetime" service in 2020, now they are asking for more money to "upgrade" me and "add a maintenance plan" or they will otherwise cancel my "lifetime" service... "Immediate Action Required: Update on Polarbackup Plans"... blah, blah, blah... "We hope this message finds you well. Today, we're reaching out with an important update that impacts our PolarBackup community, including you. A Necessary Transition for Sustained Quality"... blah, blah, blah... "We understand this decision may not align with everyone's needs. If you decide against upgrading, we're providing until March 28, 2024, for you to restore your data. This ensures you have ample time and resources to secure your files. This decision wasn't made lightly."... blah, blah, blah... "In accordance with our Terms and Conditions, failure to add the maintenance plan will result in the cancellation of your lifetime service."... I call this FRAUD, plain and simple!

At the risk of repeating. Lifetime to this company means 4 years. I have two lifetime plans with them that are to be closed shortly or I have to switch to a pay monthly plan.
Mis-selling is this company's policy.

Completely a scam. Paid for lifetime storage - 5TB for $100. Bought 2 accounts and less than 5 years later, they want a monthly fee. Bait and switch! Never trust them. Even if you buy a monthly fee account from them and promise the price, it will go up. Save your money and build your own server.

PolarBackup was pushing those "Lifetime" offers a while back and yep, apparently I have been taken like so many others. So sad to be treated like this by any company! ZERO stars for you!

Like many others, I purchased the "lifetime" account, only to be told now that I must pay monthly or lose access to my data. How in the world do companies like this get away with bait & switch?

I did contact their customer service and all I got was an obvious copy and paste reply to every question I asked. They claimed 'raising storage costs' is one of their reasons, really? Aren't storage prices coming down with the ever growing size of hard drives available these days?

I'm terribly disappointed in PolarBackup, if you haven't fallen for their scheme yet, DON'T!

A company that sells a product for a fixed Fee, that states life time, then decides at a later point to change its mind is a fraud . I was warned NOT to take an account woth these snake oil sellers, but it all seemed fair. BUT what is WORSE, is we now only have 14 days to arrange to download the stored data , on a service that states it could take up to 12 hrs to do so for each file. Please consdier their very poor practice in all of this , read the reviews and walk away before making a serious error like many of us clearly did in trusting them to be good for their word... Maybe at some point in the future a CLASS ACTION LAW SUIT wlll happen ..

If only there is a zero star for review...i would have checked that.

A few years ago, I was offered a lifetime account by Polar Backup for which I paid upfront the full cost. Now Polar Backup is insisting that I covert my lifetime account to a monthly subscription. And if I don't convert, my account will be terminated.

The sudden demand on switching to a monthly subscription feels deceptive and unscrupulous. It is TOTALY unacceptable for a company to resort to such tactics, essentially holding my account hostage unless I comply with their demands.

STAY FAR FAR AWAY from anything they offer, they will hold your accounts hostage once you signed up with them.

Polar Backup: You want to cancel my lifetime account, refund my lifetime purchase, since you are INCAPABLE of providing the service you contractually set out to do.

Like others I was told I now have 10 Days to pay a Fee to keep my "Lifetime" account, or my Data Will Be Deleted!!!!
Polarback up is now a Fraud!

You buy a "Lifetime Subscription" but it will not last even 3 and half years. They will change their "Service Level Agreement" to throw you out. In my case they added that they can terminate my license whenever they want: "(ii) when Polarbackup cancels your license to the Lifetime Plan". I received an e-mail demanding a monthly fee, due to "rising operational costs - from data storage to electricity - maintaining our lifetime plan model has become unsustainable."

I purchased a "lifetime" account for which I paid a large sum upfront a few years ago. Now they want to "convert" me to another type of a account and undo the lifetime account I purchased. You cannot have your cake and eat it Polarbackup. Stay away from anything they offer. They will cheat you big time. I don't even use my account anymore because I don't trust what I paid for. I just keep it to see how far they will go with their scammy endeavours. PS: Refund my lifetime purchase and don't try to "convert" me

Switch and bait on plans. Not trustworthy

I have the Lifetime service which was supposed to be a one off fee for life but now they want to start charging monthly on top of this! I will be seeking a refund via PayPal

Just got an email from the company demanding me to sign up for "maintenance" 6.99/mo and claiming lifetime is not lifetime. Even their ToC are confusing: in one place it says "your Lifetime License guarantees perpetual storage of your backed-up data under the Polarbackup Products" - in another "cancelling your Maintenance Plan will not only result in the loss of access to the additional services provided through the plan, but will also lead to the termination of your Lifetime License for data storage". Total scam, stay away/