Cruise Routes were the first, although not the only, travel company we contacted when we came up with the idea of a polar cruise. From the initial contact they were extremely helpful and clearly ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Cruise Routes were the first, although not the only, travel company we contacted when we came up with the idea of a polar cruise. From the initial contact they were extremely helpful and clearly ver... See more
Company replied
We wanted to do an arctic cruise - but had little idea where to start. We had a great range of options presented by Cruise Routes when we first discussed the trip and James Townsend was so helpful... See more
Company replied
I would have no hesitation in recommending Polar Routes. They were extremely attentive and helpful at every stage of the booking process, and pre departure. A big thank you to Jane in the office.... See more
Company replied
We originally planned to book our cruise direct however at the last minute we decided to book via Polar Routes. So glad we did. As novice cruisers there were a surprising number of decisions to naviga... See more
Company replied
Cruise Routes is The Exploration Cruise Specialist, helping like-minded travellers explore the world more meaningfully through expedition, river and specialist ocean cruises. We believe cruising should be about far more than simply moving from one port to another. The journeys we offer are designed for exploration, discovery and genuine connection to the destinations visited – whether that’s sailing through the ice-filled waterways of Antarctica, following the Mekong through Vietnam and Cambodia, or discovering remote coastlines and cultures aboard smaller ships built for immersive travel. Originally founded as Polar Routes, the UK’s leading Polar Expedition Cruise Specialist, we’ve taken our expertise in extraordinary travel experiences and opened the world wider – offering carefully chosen cruises to some of the world’s most remarkable destinations. What matters most to us is providing a genuinely personal service. Every client is paired with a dedicated Cruise Consultant and Cruise Coordinator, offering expert advice, thoughtful guidance and support from the very first enquiry through to returning home and planning the next adventure. Our travellers are explorers at heart. They value authenticity, meaningful experiences and being treated as individuals, not transactions. That’s why everything we do is guided by honest advice, personal relationships and thoughtful attention to detail. Not all cruises are made for exploration. But ours are – exclusively. Explore further. Discover more. Cruise differently.
Suite 10, Millennium House, 21 Eden Street, KT1 1BL, Kingston upon Thames, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company was super professional, responsive and efficient in dealing with the issues raised in booking and completing a cruise in the midst of a global pandemic.

Reply from Cruise Routes
My wife and I went on an Antarctic Cruise in MS Seaventure as a big birthday present to each other.
The experience exceeded our expectations at every turn.The ship is well designed and maintained. The number of staff was about the same as the passengers. The cabin was very comfortable with views to stunning scenery. The hotel staff were cheerful and very helpful. The food was superb and abundant with 5 star restaurant service. The expedition team gave knowledgeable talks on a variety of relevant topics. We were taken off the ship at every oportunity to visit magnificent penguin rookeries, or simply potter about in beatiful sheltered bays where we saw whales seals and many birds. The citizen science programme was undertaken with great enthusiasm and made fun. We felt safe and cared for throughout especially dealing with the covid 19 threat.One of the best holidays of our lifetime

Reply from Cruise Routes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.