Poles Direct Reviews 14,157

From ordering to delivery process swift. Poles well packed, and on checking all items included. Used slightly smaller screws to fit curtain woodwork. Will place a further order to cover other windo... See more

Really appreciated the option to cut to a specific length. I was slightly nervous in case I'd measured incorrectly, but the pole was perfect and fits like a glove into a tricky dormer window space. Ve... See more

Effortless. Easy to navigate website with great choice and lots of helpful info to insure you're ordering the right size. I needed an odd size so used the cutting service at an extra cost (£5.0... See more

Searching everywhere for a one piece eyelet pole at 180cm, that wasn't an extendable one. Found this website and found one that is near identical to others i've already had for a few years. Very happy... See more

I ordered 3 different poles and for 3 different bedrooms. The order came within time and well wrapped up. After sales service is also very good, because I made a phone call to the after sales depart... See more

Although the wait was two weeks and anticipation was high ,so pleased I ordered from you , The pagaging was so good I couldn’t undo it ,had to wait for my son in-law to do it for me ,which of cours... See more

Placing orders is very easy, and assistance readily available to make a purchase more tailored. Fitting guidance is provided to ensure no unseen difficulties with installation of product. Only criti... See more

quality chrome curtain poles cut to length. Only gave 4 stars because we had to file sharp edges on the supporting brackets before putting up. Delivery was good

After sales service terrible. Item missing from my delivery. I rang straight away, promised missing item would be sent that day, 9 days later and following trying by phone for ages, plus sending 3 mai... See more

I have bought a few curtain poles from this company over the years and have never been disappointed. Good quality at a good price. The only reason I knocked a star off was customer service. I asked fo... See more

I ordered some finials which were lovely but I had to return them as I had got the measurements completely wrong. I spoke to Julia in customer services who was very helpful and made the return straigh... See more

I've twice bought from Poles Direct, and am very happy with the service and the goods. The poles are basic but of good quality. They sit well in our 19th century cottage, where we're trying to achie... See more

We ordered two Allure Classic poles which were cut to size. Website was easy to navigate. Pricing was very competitive. Delivery was on time and all items were packed well.

An excellent quality curtain track and pole. Cut to size . Well finished. Extremely pleased and would highly recommend .

I've used Poles Direct before, so I knew they'd have what I was looking for. I wanted a one piece pole and not a extendable one, and I found what I wanted in the finish and length i wanted, and at... See more

The website contains clear information and instructions so that you can order with confidence. Great quality curtain rail at a good price. Delivered without problems and packaged well.

Not concerned with the "experience" . The product is fine but the design of the brackets is not the most practical for securing/ releasing the pole. Also these poles are rather expensive given the raw... See more

Bought 'wood' pole but is metal with wood wrap - however it is nice and looks stylish - kept updated. good sizes and price, good fittings seems strong, would recommend.

Great on line chat service. Prompt deliver Product was as stated Good quality Will use company again and have already recommended to others

The recent order for a metal black pole set , was of great quality and the delivery was great, on time as promised!! Also the cutting service you do really help me!!

This high quality expanding curtain track was half the price of anything comparable. Also shipped at low cost. Arrived well packed and in good time.

Great choice of products. Very competatively priced, sound packaging for item and super fast delivery. All round great service and will use again.

Absolute con! They take your money saying a 1/2 day lead time, then after placing order tell you your item will be dispatched 2 weeks later!!!! Stay away from these cowboys

Quick delivery. Items well packaged.Poles very good quality. Have ordered from this company before and would thoroughly recommend.

We needed poles to match existing ones we bought three years ago. Colours matched perfectly and quality just as good. Delivery very quick !

Great range of curtain poles. Very efficient and on time Quick delivery Good quality, beautiful poles, exactly as it was on the site.

Good quality curtain pole, easy to fit with good instructions. Easy ordering and able to have pole cut to desired length for a small extra charge.

Really good quality product, I'd been to dunelm to purchase similar products for more than twice the price. I would definitely recommend.

Great company, fast an efficient company. Ordered from them before, their products are of good quality. Very pleased with my purchase.

This was my 5th time ordering from Poles Direct and will be my last. In Nov 25 I ordered 2x240 length poles with a joiner and central bracket making a total length of 480. However, I then ordered anot... See more

Really good quality Pole and fittings. Fast delivery. Courier gave me time of delivery and left it in a safe place.

Overall great service good quality rail delivered on time would yous them again

An incredibly polite professional young man called Kyle saved the day… I just want to say thank you for all your help …

Great company to deal with. The quality of the poles is exceptional and superb value for money. Very happy and will definitely use again.

Good choice of poles which it was easy to order. They arrived very quickly, well packaged and beautifully made I was very pleased

Ordered a valance pole on the 18th of December and it was finally delivered on the 21st of January. Constant emails sent to poles direct and no offer of refund……after 5 weeks of waiting . I will n... See more

Excellent service, the web site was easy to use, the measurements I sent were perfect, and the curtain track was the exact size. I did have to order extra gliders which were delivered swiftly. I woul... See more

Great selection, easy to navigate website, fast delivery, well packaged and a good price so all in all very happy.

Great quality excellent price great delivery and easy to use web sight. Certainly recommend.

Great company to deal with. Had to change my order to urgent delivery and it was done no problem at all. Also very happy with the quality if the product so 5 stars from me.

Curtain pole is good quality, arrived quickly and went up easily.

Absolutely disgusting customer service, was told 2-4 working days for delivery. 10 days later with no responce to emails or phone calls, to be told it will be 26 days from date of order. This is not a... See more

Great to be able to buy one single pole rather than having to buy extendable ones. Fast delivery.

The pole we received was very good quality. It looked very good and not expensive. Highly recommended.

Great product delivered on time no complaints from me I have placed two orders in the last two weeks and both top quality and delivered on time

Delivery was as instructed, no delays. Goods arrived undamaged and in good time.

Great value, fast delivery and very helpful Rachel when called for assistance.

Good ordering service online. Rang to change delivery options dealt with immediately. Prompt delivery and good product

Used this company before and everything went well. When something goes wrong this shows a company in its true light. Unfortunately my delivery I presume got lost. I sent chasing e-mails with no r... See more

Website is clear and easy to navigate. Order process is easy. Delivery information is clear and accurate. Product is as described and as anticipated, apart from 1 item, a finial that was faulty. E-mai... See more

Clear website. Good choice. Fast delivery in robust packaging.

Delivered promptly, well packaged great items at competitive prices.

Still haven’t received my order. I have phoned your company 3 times & nobody seems to know what has happened with the order despite your supplier advising that the order had been dispatched a week ago... See more

Dishonest pricing and poor customer services Price change so often, within a few hours of ordering a new promo is launched - would have saved me money. So hard to get hold of anybody to canc... See more

This review is based on customer service, as I am still waiting on my pokes to arrive. Purchased 2 poles totalling 170.00 on the 13th January 2026. I have made 2 attempts by email and 1 via the... See more