I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem. Had an issue with air... See more
Company replied
I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah... See more
Company replied
I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was tr... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.3
Average
656 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to update vehicle ownership
Needed to update vehicle ownership. I spoke to Jacob via the Live Chat service who was very helpful and handled the process very quickly and effectively. Within minutes, everything was changed over. Thanks a lot!
October 13, 2025
Unprompted review
Reply from Polestar UK
Hi Peter,
Thank you ever so much for taking the time leave us a 5-star review. We greatly appreciate your kind words regarding Jacob and his service.
Our main goal is to provide our customers with an effective and proactive level of service, no matter what the query may be. We are very happy to hear that Jacob was able to complete the change of ownership for you quickly for you.
If you do need any further support going forwards, please do get back in touch with us whenever best suits you.
Kind regards,
Aidan
Polestar Team
Polestar 2 Single Motor - Reg Update
Polestar 2 Single Motor. Needed to change the registration plate details details. Contacted Polestar via the app. Really straightforward process assisted by Jon S that end. Polite, knowledgeable and extremely helpful. Uploaded the required details into the app and the change was instant. Logged out, logged back in - changes made. Great start to the week 👍
October 13, 2025
Unprompted review
Reply from Polestar UK
Hi Al,
Thank you ever so much for leaving us a 5-star review of your experience with our customer support team, we really appreciate the kind words.
We take great pride in being able to offer our customers a knowledgeable and friendly service, so it fills us with joy to hear that Jon was able to support you with your query. We're very glad that we can help get your week off to a great start!
If you do need any further support from us, please do not hesitate to reach back out to us; we are always happy to assist.
Kind regards,
Aidan
Polestar Team
Erin was very helpful and fixed my…
Erin was very helpful and fixed my issue for me.Thank you Erin.
October 9, 2025
Unprompted review
Reply from Polestar UK
Hi Paul,
Thank you very much for taking the time to leave us a 5-star review.
We always aim to provide our customers with a helpful and efficient service, so it fills us with joy to hear that Erin was able to resolve the issue that you were experiencing. Erin certainly is an asset to our team and we are very proud of her service level.
If you do need any further support going forwards, please do reach back out to our customer support team at your earliest convenience.
Kind regards,
Aidan
Polestar Team
Extremely disappointed – unreliable car and zero customer support
I contacted Polestar customer service a couple of weeks ago regarding the Polestar 3 recall and to get information about my local service centre, arranging collection, and a courtesy car while the issue was being resolved. No one ever replied.
Since getting the car, it has been constantly glitching. I’ve already been locked out twice – once yesterday, when I had to wake my entire family, including three children, to come and collect me in the middle of the night.
Right now, the app isn’t working, so I can’t even unlock the car with my phone. The key fob has stopped working too.
For a premium brand, the lack of reliability and customer care is shocking. I expected so much better from Polestar – both in terms of product quality and the way they treat their customers.
October 8, 2025
Unprompted review
Reply from Polestar UK
Hello James,
Thank you for taking the time to leave us a review of your experience with Polestar. We would like to apologise for the issues you have been experiencing; this does not reflect the level of service we aim to provide.
We do also apologise for the issues you have been experiencing with your Polestar 3. The aim of our recall is to eliminate many of these difficulties you have.
To find your local Service Point, you can use our locator tool on our website. You will be able to see their contact information and location, so that you can book directly with them: https://plstr.car/w2m
Regarding courtesy car cover and vehicle collection, this is dependent on Service Point availability. If the Service Point are unable to cover you, there are secondary options that we can look into to assist you.
So that we can assist you further, we have sent a request for further information from you. Please let us know your details so that we can reach out to you as resolve this as soon as possible.
Kind regards,
Aidan
Polestar UK
App stopped communicating with the cloud.
Had to reach out due to the app not working. Laura contacted me via email and gave me comprehensive instructions on how to reset the systems following a reinstallation of the app. The fix worked perfectly and I’m back up and running again.
October 2, 2025
Unprompted review
Reply from Polestar UK
Hi James,
Thank you very much for taking the time to write us a positive review, it is greatly appreciated.
We do understand how frustrating a technical difficulty can be, and we know how valuable a clear and concise fix is. It is great to hear that Laura was able to help rectify this issue for you with comprehensive instructions.
Laura is a great asset to our customer support team; we will be sure to pass these kind words onto her. If you do need any further support, please do not hesitate to reach back out to us.
Kind regards,
Aidan
Polestar UK
I had a query regarding a very minor…
I had a query regarding a very minor issue with my vehicle, I used the chat function and the operator Jon was most helpful and gave me the assistance I needed in order to resolve the issue. Certainly one of the best run and most helpful chat functions I have used
October 6, 2025
Unprompted review
Reply from Polestar UK
Hi Steven,
Thank you ever so much for leaving us a 5* review.
We take great pride in being able to offer our customers an efficient and helpful level of customer support, whether the query is minor or more.
We're so glad to hear that Jon was able to help recognise the difficulty you were having and was able to offer you the correct assistance. Jon is a valued member of our team and he appreciates your kind words.
If you do need any further support from us, you are welcome to utilise our chat function again or reach out to us directly through our customer support line.
Kind regards,
Aidan
Polestar UK
We purchased a polestar 4 and whilst we…
We purchased a polestar 4 and whilst we managed to sort everything out, we couldn’t access google assist. So we contacted polestar and assigned Laura, who guided us through what we needed to do, so now all working, thanks Laura
October 1, 2025
Unprompted review
Reply from Polestar UK
Hi Sara,
Thank you very much for taking the time to leave us a positive review, we do greatly appreciate this.
Firstly, we would like to apologise for the difficulty you had with Google assist on your Polestar 4. We appreciate that technical difficulties on a new vehicle can be frustrating.
We always aim to provide our customers with concise, helpful information, so it is great to hear that Laura recognised the difficulty you were having, and talked you through the process to rectify this. We will be sure to pass these kind words onto Laura, she is an asset to our customer support team.
We do hope you continue to enjoy your brand new Polestar 4; welcome to our family! If you do need any further support, you can reach out to our support team at any time.
Kind regards,
Aidan
Polestar UK
Car is very good although the side…
Car is very good although the side mirrors drive me mad. Also don't know why, but it appears that the service program (or schedule) is top secret - despite repeated requests they just won't provide it.
Reply from Polestar below also not helpful - all I want is a sheet of paper with checklist of the work that needs doing at 18,000 miles, 36,000, 54,000 etc. But customer service says I just need to ask the garage, so anyway I have learnt the service intervals are 18,000 miles or 2 years (whichever is soonest) but it used to be 20,000 miles.
October 1, 2025
Unprompted review
Reply from Polestar UK
Hello Mr. Bradwell,
Thank you for taking the time to leave us feedback about our product and services, we do greatly appreciate it.
We would like to apologise that you have been having difficulty getting your service program for your Polestar. All of our service books for our vehicles are digital only, you can find this information on your Polestar portal.
We are glad to hear that you are enjoying your Polestar. If you do need any further support then please do contact our support team directly: https://plstr.car/n8w
Kind regards,
Aidan
Polestar UK
Excellent after care with the chat with…
Excellent after care with the chat with us service. Quick, thorough and extremely helpful.
October 2, 2025
Unprompted review
Reply from Polestar UK
Hi Mrs Nolan,
Thank you very much for taking the time to review our customer support team, we greatly appreciate it.
We take great pride in being able to offer our customers a swift and detailed level of service, so it fills us with joy to hear that your experience reflects this.
If you do need any further support, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Excellent Vehicle and Excelent customer service
When I was about to make my first EV purchase I did extensive research into what i needed, like the look of, reviews and overall what appealed to me. After all this it came to the one I originally liked the Polestar 4. Delivery was smooth, handover was great and the car is exactly what i wanted and more. While I was using it i realised it always reverted to the guest profile on the system and not to my settings which was a bit of a pain as i have to go into my profile and let it set. I got in contact with Polestar support through the online chat, and with my experience of using chats I was expecting to encounter a bot first then after about 10 mins of going nowhere then be handed to an agent which will take another 10-15 mins to connect. But support was an actual agent and was dealt with straight away. My problem was rectified in 10 mins and was quick and easy. The type of service you would expect from companies.
October 1, 2025
Unprompted review
Reply from Polestar UK
Hi Tariq,
Thank you ever so much for this glowing review of Polestar and our customer support, it is much appreciated.
We always aim to make sure that our customers are able to reach our customer support team and be able to have a human interaction. We want to offer a personable and effective support level, so we are so happy to hear such a positive response to our support team.
We're so glad that you enjoyed the process of getting your Polestar 4, and you continue to enjoy being a part of the Polestar family. If you do need any further support, please do not hesitate to reach back out to us at any time.
Kind regards,
Aidan
Polestar UK
Friendly, quick and helpful
The customer service people I have spoken to Amber and Jon were both friendly and sorted everything really quickly.
September 29, 2025
Unprompted review
Reply from Polestar UK
Hi Stuart,
Thank you very much for this kind review of Amber and Jon in our customer support team, we really appreciate it and will be sure to pass the kind words onto them.
We always aim to offer a friendly and effective level of support, so it fills us with joy to hear that both Amber and Jon were able to resolve your query swiftly.
If you do need any further support, please do not hesitate to reach back out to our support team, we are always happy to assist you.
Kind regards,
Aidan
Polestar UK
Exceptional Customer Service from Jacob
I had a fantastic experience speaking with Jacob from Polestar Support. He was professional, patient, and incredibly helpful throughout our conversation. Jacob took the time to understand my issue and resolved it with clarity and efficiency. It’s rare to come across such genuinely supportive service — thank you, Jacob, for making the process so smooth!
September 26, 2025
Unprompted review
Reply from Polestar UK
Hi Sanya,
Thank you very much for your lovely words regarding our customer support team member Jacob, he really appreciates you taking the time to write this.
We always take pride in being able to offer our customers a helpful and professional level of service, no matter the query. It fills us with joy to hear that Jacob was able to support you through your customer support process.
If you do need any further support, please do not hesitate to reach back out to us; we are always happy to assist you.
Kind regards,
Aidan
Polestar Team
Polestar Customer Services probably the worst in the world!!!!
I have had several queries with Polestar customer services regarding our Polestar 4, specifically regarding the delivery. These included concerns about our deposit being taken nearly two months early, despite the car not having arrived in the UK, and the actual delivery being delayed. Not returning the initial deposit to order the car.
I have sent emails which are ignored and when I call them after waiting over 30 minutes each time I am told they will help me and that the service to date is not good, the person on the phone states they will take personal responsibility to get the issued resolved and then I never hear back from them.
In all my years dealing with dealership and car companies I have never experienced such poor service.
The car is amazing but god help us if anything goes wrong.
September 25, 2025
Unprompted review
Reply from Polestar UK
Hello Marc,
Thank you for providing us with feedback of your experience with Polestar and our customer support. We would like to sincerely apologise as we never want our customers to feel let down by our level of support.
It is never our intention to leave our customers feeling as if their queries have been ignored, so we do apologise for this. You have now received contact from our customer support team regarding your case, and your reimbursements are currently being processed.
We do hope that this has helped you feel more faithful in our level of service going forwards, and we are happy to hear that you are enjoying your new Polestar 4. If you do need any further support, please do not hesitate to reach back out to us.
Kind regards,
Aidan
Polestar UK
Do not buy or lease a Polestar 3
Do not buy or lease a Polestar 3. Please do not put yourself through owning or leasing rhis car unless you like the lottery of what will go wrong next. 8 months in still having differwnt elwctronic problems. We have had to call out polestar assistance 3 times in the last few days and it culminated in over a 3 hour wait for a recovery vehicle, with my husband and child getting home after midnight rather than 9pm because the parking brake wouldnt turn off. So 3 times that means we went to drive the car this week and couldnt. That is just one week of issues...it started the first week we got it, with every single screen going blank whilst my husband was driving it. DO NOT BUY OR LEASE A POLESTAR 3
September 24, 2025
Unprompted review
Reply from Polestar UK
Hello Chrissy,
Thank you for taking the time to leave us feedback about your experience with your Polestar 3. We would like to sincerely apologise for the difficulties you have experienced.
It is never our intention to leave our owners feeling disappointed in any way. A member of our customer support team has now been in touch with you. We do hope this call has been helpful for you and we will action with our senior team the requests you have made. We will keep in regular contact with you to inform you of any progress on this.
Once again, we are very sorry for this situation and we do hope that we can help rectify this in the best way possible for you.
Kind regards,
Aidan
Polestar UK
Daisy answered my unusual question re headlines ghts…
Daisy answered my unusual question about headlights abroad very quickly and efficiently
Love my new polestar 2 up to now
Great car to drive
September 24, 2025
Unprompted review
Reply from Polestar UK
Hi Mark,
Thank you so much for your very kind review of our customer support team member Daisy, we really appreciate it.
We are always happy to support our customers in whatever way they need, no matter what the question may be. We pride ourselves on being efficient and supportive, so we're very glad to hear that Daisy met this for you.
We're glad to hear that you are loving your Polestar 2; if you ever need any further support then please do not hesitate to reach back out to us.
Kind regards,
Aidan
Polestar Team
Polestar 3 On board charger issue
Many cases reported of the on board ac charger failing. Going nearly 4 months without a fix Indifferent customer service. Truly awful experience.
September 23, 2025
Unprompted review
Reply from Polestar UK
Hello Peter,
Thank you for reaching out to provide feedback of your experience with your Polestar 3. We would like to apologise for the issue you have been experiencing waiting for a new onboard charger.
It is never our intention to leave our customers feeling frustrated with our product or customer support. We are very sorry for this and we would like to rectify this situation for you as soon as possible.
So that we can do this for you, we have sent you a request for further information. Once we have this information from you, we can locate you on our systems and follow this up.
Once again, we are very sorry for your current situation and we do hope we can restore your faith in Polestar and our service level.
Kind regards,
Aidan
Polestar UK
Awesome car and great support community
Had my slightly second-hand Polestar 2 for 2½ years now. The car is awesome, and the support community is great and reassuring.
September 20, 2025
Unprompted review
Reply from Polestar UK
Hi Herb,
Thank you very much for this kind review of your ownership experience with Polestar over the past two and a half years. We love having you as an active part of our thriving community.
We are so happy that we could welcome you to our Polestar Festival on the 13th September. It was a wonderful celebration of how far we have come as a community over the past 5 years, and we're so happy you could be a part of it.
Here is to many more years of happy ownership and community support for you Herb.
Kind regards,
Polestar UK
Online chat support is great
Just had a very helpful interaction with Polestar's online chat support. I was provided with the information I required almost immediately. Thanks again Jacob B.
September 18, 2025
Unprompted review
Reply from Polestar UK
Hi Vladislav,
Thank you ever so much for this kind review of our customer support team member Jacob, we will be sure to pass your kind words onto him.
We always aim to make sure that any queries we get are answered in the most efficient, timely and relevant manner to you. It fills us with pride to hear that Jacob was able to recognise the correct information for you and provided it at great speed for you.
If you do need any further support, you are welcome to reach back out to our customer support team at any time.
Kind regards,
Polestar UK
Helpful and Friendly
Got an instant response on webchat and the person I spoke with was really friendly and helpful!
September 17, 2025
Unprompted review
Reply from Polestar UK
Hi Ben,
Thank you for taking the time to leave us a 4* Trustpilot review, we do appreciate you taking the time to write this.
It is our top priority in our customer support team to make sure our customers get a quick response time to their queries and that your questions are met with the most suitable solution.
We are over the moon to hear that our team was able to support you with your query, we will be sure to make the team aware of your positive review.
If you do need any further support, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Polestar UK
Charging issue - great service
Jordan B was able to answer my charging query quickly. Although he was unable to solve my issue he provided me with details of my local Polestar service centre. The chat function was easy to use.
September 17, 2025
Unprompted review
Reply from Polestar UK
Hi Michael,
Thank you ever so much for this glowing review of our customer support team, we really appreciate the kind words you have shared.
We always want to make sure any support we offer is of the best relevance and ease to you. On occasion, that does mean passing this onto our Polestar Service Point contacts where we feel it is necessary to do so.
We're very glad to hear that our team member was able to recognise the difficulty you were having and passed you to the relevant team for support. We do hope that you have been able to make steps with our Service Point towards a resolution.
If you do need any further support, please feel free to use our Live Chat function again, or reach out to us via our customer support line.
Kind regards,
Polestar UK
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