Polestar UK Reviews 656

My husband’s Polestar has been in the Endeavour Slough Polestar garage since 6th February, and we still have no clear answer as to what the problem is or when the car will be returned. The lack of progress and communication has been extremely frustrating. For a vehicle of this standard, we expected far better support and a much quicker resolution. Based on this experience, I would strongly advise anyone considering a Polestar to think carefully before making the purchase. It is now 11th March.
UPDATE: The car finally returned in April. Endeavour Slough still deserves the one star rating, but have increased this review to three stars. Why - that is simple, Alex at Customer Services Polestar UK. Things go wrong, but this can be mitigated by great customer service, which was completely lacking until Alex got involved. Thank you Alex - you personally deserved five stars.

Before I start, I hate that I am even having to do this, I have had two Polestars and I love the cars, however, it's the service I received after getting my car that I now have my issue with. Folks take note!! I purchased my lovely new DM PS4, I live in Northern Ireland and due to there being no main Polestar dealership here, I had to go to Glasgow to pick it up. I collected the car on the 26th Sept 25. The dealership is in a shopping mall and the guy who was maning the shop was very pleasant and helpful, but I had to wait for over an hour, well past my appointment time, for the manager to arrive with my car. Eventually he did and we went out to see the car. At handover, Ross the manager, showed me around. He then informed me that the key card, the 2nd key to my car wasn't working. He said that it wouldn't program and he would have to send me out a new key card the following week. Well I waited, and waited, weeks turned to months and on and on with no sign of my new spare key. I called many times to PS Glasgow, I was assured many many times that Ross would call me back, and to this day, I still have not received a single call back. The shop guy has fobbed me off so many times now, I think he dreads me calling. I then tried my luck with Polestar head office, who again promised the world and delivered nothing. Eventually in mid Jan my wife also bought an EV and for the purposes of car movement and charging, I now really needed to give her my spare key when I was not home. I called the local Lookers dealer in Glasgow and found a very helpful lady, who looked up my details on the system. No new key had ever been ordered and there was nothing on record. She order the key and sent it over to me, now Feb 2025, 5 months later, I was given instruction to take it to Belfast Volvo and they would program it for me under warranty. Thinking this would now be the end of my key saga, oh no! They advised me there would be a £153 charge to program the key. This would have been completed under warranty if Ross had of given me the broken key at the time. I then called Lookers, who patched me through to PS Glasgow, again... I got put through to a lad called Ben. Ben was very apologetic and asked me to send an email with the receipt and invoice and an explanation of what happened. He assured me that it would be followed up and that a swift resolution would happen. He promised me the manager from Glasgow PS would call me, I held hope, 1 last time, but unfortunately, Ross still never called me. 2 weeks later, still no call, no refund, and no apology for their terrible after service. For as much as I love the car and I really do, the aftercare from PS Glasgow is not only deeply disappointing and an embarrassment to the brand, it's actually non existent! I have now unfortunately had to send a complaint to PS head office, dear knows how long I will wait for any response, and to top it all off, I am still £153 out of pocket because, our manager friend from PS Glasgow, couldn't manage a teddy bears picnic party for 1. I guess buying a 73k car from Polestar doesn't have the same depth of value for its customers as the likes of Audi or BMW have for their customers, who in my experience, move mountains to fix this sort of stuff. Such a pity that we are here, but take note Polestar buyers, make sure you get all your keys, because waiting for any sort of aftercare is simply not there, and you end up going in circles. Sad times we live in! 😔😟🙁

Amazing support. I got straight through to Hamzah, who resolved my account problem within a few minutes.

That’s so refreshing these days. Apart from the reassurance that help is readily to hand, it also means I have the time to leave this review, as I didn't have to spend hours listening to hold music or trying to help a chatbot understand my problem and have it direct me to a page that I've read a hundred times before.

PS4 delivered today, so far a great experience.

Really good comms via email, was apprehensive after reading some reviews however so long as you read the info and follow the instructions pre delivery the car then all worked on handover.

Digital key set up with the handover guy and it’s all working nicely.

Had to change initial drop off dates and this was done within 2 hours.

Such a step up in quality from another famous EV brand!

I needed some help with setting up my new ownership, my problem was sorted out within a few minutes. Very helpful and prompt communication via on line chat.

First time owning a Polestar 4 and whilst we love the car the software is absolutely appalling, 4 weeks in and it’s already booked in the garage to try and sort the glitches out and this seems to be a regular issue for these cars, no idea what Polestar are playing at, the car could be superb if they actually sorted the software out?!

The levels of incompetence will astound you.

I received my car in September (after the dealer lost it for 2 weeks and I spent 2 weeks speaking to polestar customer service who repeatedly told me it wasn’t lost but they couldn’t tell me where it was) in November it stopped charging at home, a serious fault was discovered which required the charging unit to be replaced. The part for this had to come from Sweden and was eventually replaced at the start of December. You’d think this would be the end of it but no in January just over 4 weeks later the replacement part developed the same fault and needed to be replaced. This time it took a lot longer for the part to be replaced. Throughout this the level of customer services received has been shocking. Despite my repeated emails they ‘didn’t realise’ I wanted it logged as a complaint. This is despite me repeatedly stating I was unhappy with the service I was receiving. Anyone with more than 2 brain cells would realised this was a complaint, I had to specifically request this be raised as a complaint on 20th Feb and's today I’ve just had an email asking me how everything is going and saying they are closing the email chain. They have done nothing to actually acknowledge this complaint or come to any sort of resolution.

If you buy a car from polestar prepare to spend a significant portion of your life trying to get them to do something, anything about the heap of crap car they have given you as I can tell you now it won’t work and if it is drivable it won’t be for very long.

Polestar4 is the worst car ive ever had.
Replied several times to their data request BTW. And just replied again now. I suspect they have that many unhappy drivers i dont stand out from the crowd. Also note the comment at the bottom of my complaint - I'm thinking this answers my question. You don't read that far....

By a mile

Software just utterly unfinished and bug ridden. Fails to deliver basic features advertised. Support and servicing incompetent. Common problem with users car doesnt unlock for them.

A 2025 car with worse features than cars over 15 years old.
Specifically entry systems - a manual key in a lock would work better than POS4 system.
Cruise control - every ACC & CC (even retrofit systems) work better - changing speed with unmarked unreliable steering wheel buttons, braking for parked vehicles, hard (0.2g) braking when you manually go overspeed then take foot off accelerator.
HUGE screen with tiny buttons and sub millimeter text show Google has no idea about 'glanceable' operation needed in a car.

No physical buttons = dangerously delving into the useless screen while driving. And some functions can only be disabled while actually driving.

Google 'sorry I dont understand' assistant raises blood pressure and just doesn't work.

Speed limit detection shows uk speed limits at 18 24 and 80 mph. Plus doesnt recognise 'national speed limit' signs so has A1 (m) as either 30 or 60. - this however is linked to cruise control speed setting.

Your '22minute' update to build 4.2.10 actually took 45 minutes today, leaving me locked out of the car for 20 minutes.

Support utterly useless.

Note after asking several times you still dont supply your complaints process nor their direct email address? Or do you not read to the bottom of the message?

I have a 2023 Polestar 2 and it is a superb car. I've covered almost 27000 miles since I purchased it in October 2024 and have had no issues with it. The worst thing is having to deal with Volvo dealerships that have little interest/knowledge and are constantly trying to make money out of Polestar owners. On both occasions it was taken in for the service they attempted to charge despite it being included. The second service I raised an issue with vibration through the steering/floor, they suspect the issue is the foam breaking up in the tyre and insisted the tyre would need to be replaced at my expense. Polestar support have confirmed this is not the case and stated they will contact the dealer to confirm this. The dealer should replace the tyres and recover the cost from Michelin. Thank you to Sara from Polestar support who provided 5 star support. Polestar please educate the Volvo dealers we're forced to use so everyone gets the same level of service at every dealer.

Very disappointing aftersales support.

My Polestar 3 suffered an onboard charger failure and was recovered on 19 February 2026. It was diagnosed on 20 February 2026, and I was then told the required part was on back order with no ETA.

Polestar’s proposed solution has been that I collect the car unrepaired and rely on public DC charging, with charging costs reimbursed. I do around 500 miles a week, there are no convenient DC chargers at either my home or workplace, and this is not a realistic or acceptable workaround for me. It would require multiple charging sessions each week and a significant amount of extra time just to keep the car usable.

No repair date, no courtesy car, and an expectation that the customer simply absorbs the inconvenience.
For a premium brand, this is very poor.

Being a new owner of a Polestar 4 I contacted Polestar customer service with several questions. The experience was wonderful like a breath of fresh air, they went the extra mile giving me written solutions and helping me through setting up the car as a new owner, loving it. Keep the good work up Polestar [Radia]

Jon from support team did a great job supporting me with my questions regarding the car. I appreciate it!

I leased a Polestar 3 in April 2025 on a Business Contract Hire through Lex Autolease. In under 12 months I have experienced three serious failures resulting in over 60 days without the vehicle.
Failure 1 — Safety Recall: The car was subject to a manufacturer safety recall requiring workshop repairs. 10 days without the vehicle.
Failure 2 — Complete Key Fob System Failure: Every key, fob and card simultaneously failed, leaving the car sealed shut and completely inaccessible from inside or outside. This happened immediately before a planned family holiday, which was severely disrupted. 14 days without the vehicle.
Failure 3 — Catastrophic Steering Failure: At just 5,000 miles, the steering system completely failed while I was driving. The vehicle required emergency recovery and has been diagnosed as needing a complete steering rack replacement. I have reported this to DVSA as a Category 1 safety-critical defect. The vehicle was collected on 17th January 2026 — as of today, 23rd February, I still do not have it back. That is 37 days for this single repair alone.
Additionally, I experienced a serious GDPR security breach where a previous loan vehicle remained active in my app for 23 days, allowing me to unlock, lock, and track the location of another customer's car.
Throughout all of this, communication from Polestar has been non-existent unless I chase. I have sent over 97 emails. Every update has had to be initiated by me. Promises to call back are routinely broken. My formal complaint sent in February 2026 has received no substantive response.
I also want to highlight that Lex Autolease, as the leasing provider, have been equally unhelpful throughout this process. Despite being the finance provider and therefore jointly responsible under the Consumer Rights Act 2015, they have failed to meaningfully intervene or support resolution of any of these issues.
I have filed a formal complaint with The Motor Ombudsman and reported the steering defect to DVSA.
If you are considering a Polestar 3, please research this thoroughly before committing. A steering rack failure at 5,000 miles on a near-new vehicle is not normal, and the service support when things go wrong is wholly inadequate for a premium brand.

Great support today on polestar chat. Had to process change of ownership. Handled smoothly & professionally by Erin.

The Polestar app and software are shocking, fragile and poor.

I took delivery of a brand‑new Polestar in December and expected the kind of quality and reliability the brand promotes. Unfortunately, the experience has been the complete opposite. In less than three months, the car has broken down twice, spent additional time in the workshop, and is currently off the road again with no estimated date for repair due to parts availability.
For a premium electric vehicle, this level of unreliability is extremely disappointing. What makes matters worse is the lack of meaningful support. Despite the car being unusable for long periods, I’ve been left without clear communication, without a solution, and without any indication of when I’ll actually get my vehicle back.
A new car should inspire confidence — instead, mine has spent more time in service bays than on the road. As a business customer, the downtime has caused significant disruption, and the absence of proactive assistance from Polestar has only added to the frustration.
I chose Polestar because I believed in the brand and its technology, but this experience has been incredibly disheartening. I would strongly urge anyone considering a Polestar to think carefully and look closely at the after‑sales support before committing.

I’ve had my 2025 polestar 3 since October and in that time I’ve needed breakdown cover twice. Yesterday the car screens would not come on and the car wouldn’t drive. After phoning polestar support (little help), the car became operational albeit without the screens and display which remained off - I could drive but I would not be able to judge my speed or use indicators which is completely unsafe. Polestar arranged breakdown to come - on the phone, the breakdown engineer advised this was a common problem with polestars and his company were considering dropping support to polestar due to the constant issues. About 30 mins later, before breakdown arrived, the screens suddenly came back on. I called my local Volvo centre who advised this was a common problem with software updates and there was little they could do to guarantee it wouldn’t happen again. I’d recommend anyone considering a polestar, think again. The constant niggly issues and sudden complete malfunction on brand new cars is unacceptable.

I am in Aberdeen, Uk.

Amber in the Polestar support team was very helpful - I'd been struggling to configure the Digital Key on my Polestar 4, but with her help it was sorted within minutes. Thanks Amber!

I've owned a P*3 since October and LOVE most things about the car. Hopefully the CPU upgrade and subsequent software updates will resolve some annoying little issues, and add some missing functions. This may be price to be paid for trusting leading-edge technology!
I would raise one issue with the Customer Experience Team.
I had a complete fail on a trip to France requiring shipping the car to the nearest Volvo dealer for analysis and repair.
Case Management was by Polestar Support UK (Laura, very good) and Allianz (good overall).
The dealer (good) could not find the issue, so escalated to Polestar (France or Europe?) Tech.
Some s/w upgrades were performed and the car suddenly worked!
I would like to know what the issue was (is?), and it seems no one can tell me, and I'm unsure any updates are centrally reported. This really doesn't inspire confidence in the car or the brand - it's SO frustrating, and many people worked really hard to resolve, which is why I've taken the time to write it up.
Thanks again for all the support - fingers crossed