Polkapants Reviews 

I ordered two chef shirts from this company back in April. After a month I was still waiting and I was receiving no replies to my emails - I eventually got a reply and the order turned up…in the wrong size. Sent back in May and 4 months on from originally ordering I still have no shirts. I have messaged numerous times for a refund via email and Instagram (I can see they have read the Instagram messages) and no replies. Appalling customer service and that’s over £100 that I’ve spent without getting what I ordered. Would not use this company again, which is a real shame, as I wanted to support a company run by women for women in the hospitality industry.

Made an order over a month ago and haven't received. I have emailed them twice, both times being ignored. Really not what I expect from a small business who should care about customer service. I'm at a loss on what to do now.

I ordered a pair of trousers at the end of October and a week later I hadn’t received them, despite being charged. I emailed to ask and was sent an apology email and I received them the next day. I realised upon opening that I’d ordered the wrong colour and immediately repacked and requested a refund. I sent them back and waited the 15 working days for my refund, as per their website. I’ve since discovered that refunds should be issues within 14 days.

By the time 18 working days had passed, I’d still heard nothing, nor been refunded, so I sent a polite email (on a Thursday) asking when it would be processed and received an automated reply that someone would get back to me within 24hrs. This email went unanswered. I left it over the weekend until the following Monday when I chased again as my credit card was due to be paid. This email also went unanswered. By this point it’s around 27 days since my return was received back by the company (it was sent back tracked).

I then didn’t know what to do so I contacted Citizen’s Advice who advised me that refunds should be issued within 14 days - not 15 working days - and that I could check with my bank to see whether they had a charge back scheme to try to reclaim my money (£99). They also sent me a letter template to send to try and prompt my refund again.

I went through my bank the next day and started a case to reclaim my money and at the same time (now 28 days) I sent an email using the template from Citizens Advice stating that I’d be forced to take further action if the refund wasn’t issued. Twelve minutes later I received an email from the company stating a refund had been issued.

Two days later, and after a lot of anxiety and absolutely no communication, my card has finally been refunded.

Very disappointing and stressful experience and sadly would not recommend shopping with this company. Please don’t waste your time or energy.

It has now been almost 6 weeks since I placed my order and I still have not received my pants. Customer service do not respond and I have been unable to obtain any information relevant to the whereabouts of my $200 pants. Very disappointing.

I can’t tell you how much I love these trousers it’s so hard to find chefs trousers for women and these fit perfectly. Thankyou!

Brought two pairs of trousers back in November. Unfortunately the company had changed the design and I no longer liked the product so I sent both pairs back for a refund.

The owner of the company wrote to me to say they were developing new black trousers with a new material and if I would like to wait for them. As I wanted to give a small company another chance I agreed to wait to try them out.

On the 12th December they emailed me to say they would be sending the new trousers out (they still had my money at this point) when the trousers arrived I only received one pair, the button hole had not been cut in. At this point I had, had enough so I sent them back requesting a refund.

They decided to close the business for a month for a Christmas break (totally ridiculous and bad timing to close a business) my trousers got there just before the break so then I had to wait a month to hear off them.

On the 21st of January I received correspondence saying I would receive a refund for both pairs of trousers.

It’s now the middle of February I still haven’t had my money back. I have sent multiple emails for them all to be ignored. I can not recommend this company it’s been a complete nightmare. Avoid.