poltronesofà Reviews 

The salesperson (Kyriakos) was very helpful, patient and cheerful

I have had an absolutely appalling experience with Poltronesofà. I've ordered sofas from other major retailers before and have never experienced such poor communication, broken promises and complete disregard for a customer.

I placed my order in June, when I was initially advised that delivery wouldn't be until October. I explained that this was too long for me to wait, as my husband was undergoing open-heart surgery and I specifically wanted the new sofa in place for his recovery at home. I made it clear that I wouldn't be proceeding with the order if October was the earliest delivery date.

However, the store manager assured me that they had located my sofa in stock elsewhere and could arrange a much earlier delivery. On that basis, I agreed to place the order.

Approximately a week later, I received a telephone call confirming delivery would be in August. Brilliant, I thought. How naive I was!

August arrived – and suddenly nobody knew anything about the promised delivery.

Having already booked and paid for the removal of my existing sofa, I became concerned when I hadn't received any delivery confirmation. I contacted PoltroneSofa, only to be told that the August date I'd been given was incorrect, nobody knew why I'd been told this, and my delivery was actually scheduled for October after all!

I was absolutely furious. The ONLY reason I had proceeded with the purchase was because I had been assured of an earlier delivery. I had explained my husband's circumstances and why this mattered to us, yet nobody seemed remotely interested.

I then had to cancel the collection of my old sofa, losing money in the process.

Over the following weeks, I made numerous phone calls trying to get some answers. Every conversation was met with the same dismissive attitude, a complete lack of empathy and the usual response of "there's nothing we can do."

October arrived – ANOTHER DELAY!

After everything that had already happened, you'd think somebody might have made an effort to keep me updated. Apparently not.

I checked my online account myself, only to discover that delivery had now been pushed back to November. No proactive communication, no explanation, no apology. Just another delay that I had to discover for myself.

More phone calls. More disinterested responses. Still absolutely no resolution.

And today? YET ANOTHER DELAY. Now the sofa is expected at the end of November!

So let's be clear about what has happened here.

I ordered in June, having explicitly explained that I couldn't wait until October. I was assured that an earlier delivery could be arranged, which persuaded me to proceed. I was subsequently told August, then October, then November, and now the end of November.

At this point, I genuinely feel that I was misled into placing an order on the basis of a delivery promise that the company has made absolutely no effort to honour.

And what makes this even more infuriating is that all of this has happened whilst I've been supporting my husband through his recovery from major heart surgery. The whole reason I wanted to arrange everything in advance was to avoid unnecessary stress during an already difficult time. Instead, I've spent months chasing a company that seems completely uninterested in helping.

I've called repeatedly. I've emailed customer services. I've explained the circumstances. And still, nobody has taken ownership of the situation or offered a meaningful resolution.

I appreciate that delays can happen. What I cannot accept is being persuaded to place an order based on assurances that weren't honoured, being given incorrect information, repeatedly having delivery dates pushed back, and then being treated as though I'm an inconvenience for expecting the company to deliver what I've paid for.

Poltronesofà, I'd genuinely like someone to explain how you consider this an acceptable way to treat a customer. Who is taking responsibility for this, and what are you actually going to do to put it right?

I am beyond disappointed and frustrated. What should have been an exciting purchase for our new home has turned into months of unnecessary stress.

If you're considering ordering from this company, please think very carefully before relying on any delivery promises you're given.

AVOID. AVOID. AVOID.

We had a good experience with the store and the salesperson. They had the product, colors and fabric that we wanted. The sofa was delivered even before the due date. Although the delivery people did a good job, they did not know anything about the product itself. A manual or more information on the sofa and its mechanics would have been appreciated. The construction seems good so far except that the stapels were not as we would have wanted to attach the fabric to the frame. We are very happy with the sofa so far.

Review of Poltronesofà, Dartford

I visited the store today and was welcomed by Andy. He was very polite and just quickly told me of the vast choice of fabrics to choose from before leaving me to browse the store at my leisure. The store itself is very easy on the eye, well laid out with a wonderful array of fabric colours; it was clean and tidy and a joy to be in. I had seen 4 sofas that I liked and Andy sent me quotes for my 2 favourites so that i could go and have lunch and ponder my choice. Andy was genuinely very helpful. After my lunch I happily returned, sat on all 4 sofas again before making my decision. Then came the colour choice and Andy brought over all the swatches i had liked to the sofa to help me find the the colour and fabric I liked best. It was great fun. Andy had such patience allowing me time to mull over the combination choice most suitable for my room and I have to say he gave first class customer service from beginning to end and I had the most enjoyable time of what could have been quite daunting as there was so much choice, and now I am looking forward to getting the sofa and chair which I just love. I fully recommend this store . . I am so happy 😊

I placed an order for a sofa at their store in Beckton, East London at the end of July. I was told the sofa would have bee delivered at the end of October. It was a long time but still acceptable. Since then, I have heard nothing from them. I had to check the website to track my order and see that the delivery had been postponed until November 13th, which was not ideal but still acceptable. Now the delivery has been postponed until November 26th. This is definitely not good customer service. When I complaint, they said their terms and conditions mention a possible 4 weeks delay. That had definitely not being mentioned when the order was placed. I find the whole process far from smooth and their attitude very misleading.

We walked in the store this morning and was greeted by Kane the Manager of the Drake house Store in Sheffield. He explained in detail how the system worked, bundles, fabrics etc, he the left us to look round the store,and I'd we stopped by a particular model he came over and gave us specific information regarding that style. We did not feel at all pressurised and made for an excellent customer experience. We did make a purchase, and we are thrilled with it. Thank you for your help and knowledge Kane.

We had a great experience buy our sofa at your Lucca store. The staff were helpful in deciding the best option for our apartment. We look forward to seeing the finished product.

Grazie mille!

My sofa was delivered, only for the delivery team to inform me that the legs for the console were missing and that someone would be in touch to sort it. After hearing nothing, I had to chase them up myself, only to be told it will take up to 12 weeks for the replacement legs to arrive—which is longer than it took to deliver the actual sofa in the first place!

The after-sales customer service is completely shocking. Emails go completely unanswered, and phone calls are met with robotic brush-offs repeating the 12-week policy with zero urgency or accountability. I am now paying for a defective, incomplete sofa and cannot get a straight or helpful answer from anyone. I certainly will not be shopping here again."

Purchased a chair delivered in May25. The arm structure collapsed and was repaired in June 25. This has collapsed again but as the repair is out of warranty they will not repair again. This is a manufacturing fault and we have no redress. Would not purchase from this company again bad quality furniture

Contacted SocialMedia re the reply. Told exactly the same thing, they refuse to do anything unless we pay £75 for a call out. Extremely bad after care service. Would never recommend Poltronesofa to anyone wanting to purchase long lasting furniture.

I am writing this to update my previous review.
I am still waiting on my new sofa an chair to be delivered. It is 13 weeks since I ordered and just found today by contacting the store that I would get delivery on 7/11 if I make the final balance before then.
The store did not have the decency to contact me about this.
I feel so let down by this company and certainly would not recommend them to anyone.
There isn’t even a phone number to be had.
I think I have been treated disgracefully due to my age.
Please think twice before you purchase from this store. A little bit of customer service goes a
Long way.

We always take a long time to choose a sofa, we walked into the York store of poltronesofa and found one straight away. Lee helped us with all our questions and was supper friendly, he knew his stuff. We are now waiting delivery of our new sofa.

Bought a sofa from Poltronsa sofas in Bromborough and the assistant Emma was very helpful polite friendly and professional. Emma’s product knowledge was a great help in making our decision. We found the store to bright well laid out clean and modern.

Wrong colour. Unfortunately we asked someone to accept the couch and give it a check, which was fine, but didn't sat the colour.
We ordered camelia taupe 865. Which is brown as the invoice shows, The couch is grey, Communication via email is a waste of time. Photos etc sent and bot responses. Definitely wouldn't buy nothing again with them.

Bought a sofa in March turned up in June damaged sent photos to them same day, waited 4 months and they sent someone to fix the material! It’s horrendous looks old and worn out now absolutely shocking customer service dealing with 3rd parties!! £2000 sofa and I’m putting covers over it to hide how bad it now looks. I’ve to now wait another 3-5 days for aftercare team to phone me? Why didn’t they phone me 4 months ago, considering everytime I went into store they told me they don’t deal with me now!

Very good service and really good products for all the styles.

Quality products (we bought a sofa). Excellent service, we were given kind and complete explanations.

Both a new sofa' 14 months ago what a disappointment!!! One side of the sofa' the paddling completely whent after 6 month. We than had the after care people out to fixed after that the sofa was not the same again. Now the other side the paddling is all gone very uncomfortable and the after care is refused to come and fixed. Never to by anything from them again: this company does not meet good standards!!! Stay way!!!

Bought a 3 seater and a 2 seater caldbeck manual recliner last july and it was delivered in october.straight away we noticed both settees were very uneven and gappy.we contacted scs and someone came out to check them.i had to fill in an online contact form due to the foam on the 2 seater on one side being flat to the point that it feels like your sitting n the base.the eventual response was it's just normal flattening.it is not normal the other side of the 2 seater is fine and the 3 seater is fine so in my opinion it is faulty,I complained again via the online contact form but have had no response.i filled another online form in today and because we have had the settees for more than a year we have to pay £75 before sending off any photos which would be knocked off the price if any repairs needed doing.so I didn't send the form off.i am not willing to pay that or anything towards the cost of a faulty settee when I paid insurance on it with the suite being £2000 plus.i reported the fault in July so i shouldn't have to pay due to it being within a year.our previous suite was very good quality and we got that from scs,this one is poor and we will not buy one from scs ever again.

Wonderful experience! Very helpful & knowledgeable staff. Thank you for your kind service!

Warm welcome as soon as we entered the store, greeted by Jason who was very friendly, explained everything and was not pushy at all. Loved my sofa as soon as I saw it, great choice and lovely showroom.