Polypipe thermostats are useless. I’ve had them for a few years now and they are rubbish, not easy to control, hidden menus you just cannot understand so it’s not user friendly at all and when you cha... See more
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Dreadful company. We have been dealing with the team in Surrey area under area manager Tony Cox. They have ignored issues raised around the equipment and installation. Even their own technical departm... See more
I'm a home owner - spoke to Technical Support for help with their UFH heating automation. Very impressed. A) they answer the phone! B) very helpful and clear in advice C) warm and friendly manner. Spo... See more
Company replied
Domestic Under Floor Heating System. Half decent product, does what i would expect for the price. Unfortunately, Customer Service levels were terrible. Totally inept, incompetent and refused t... See more
Company replied
Company details
Information provided by various external sources
Polypipe Building Products is a leading UK manufacturer of above and below ground drainage products and plastic plumbing as well as underfloor heating systems.
Contact info
United Kingdom
- 01709 770000
- residential@polypipe.com
- www.polypipe.com
1.7
Bad
26 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service and really helpful...had…
Quick service and really helpful...had quote for UFH for my extension Demi was lovely as was Gavin thankyou for the help...can't wait to get it fitted 🙂
March 3, 2020
Unprompted review
Reply from Polypipe Building Products
Hi JC,
Thank you for your feedback. We really appreciate you taking the time to leave a review!
Many thanks,
Polypipe Building Products
Avoid at all costs
Avoid at all costs
I have sent numerous emails (and even followed up with phone calls) in regards to stock availability for some products, that my biggest customer is in dire need of. After having been promised a variety of dates as to when the products I needed would be available, I eventually gave up.
Understandably, my customer has taken his business elsewhere as I was unable to obtain at least a half decent explanation
Needless to say, this service is, at best, shambolic
There is certainly a "go to work, get paid, go home" work ethic here. I cannot find one single person who cares about customer service
Very, very poor for such a large company
January 4, 2020
Unprompted review
Reply from Polypipe Building Products
Hi Anonymous,
Thank you for your review. If this is something that you would like us to look into please contact residential@polypipe.com and we will be happy to help.
Many thanks,
Polypipe Building Products
Absolutely disaster
Absolutely disaster. Waited 1h. on the line, no luck. I honestly suggest to avoid this company at all cost.
December 27, 2019
Unprompted review
Reply from Polypipe Building Products
Hi Rokas,
Unfortunately you rang our office during the Christmas period when our offices were on shut down. The lines reopened on January 2nd.
Many thanks,
Polypipe Underfloor Heating
Domestic Under Floor Heating System
Domestic Under Floor Heating System. Half decent product, does what i would expect for the price.
Unfortunately, Customer Service levels were terrible. Totally inept, incompetent and refused to take ownership of their own mistakes. Ended up with about £500 worth of product leftover that they wouldn't let me return even though their rep did the measuring up and ordering for the job.
Still waiting for a half reasonable explanation as to why? There doesn't seem to be one.
I'd stay away from this company. Theres plenty other decent systems out there that compete on price by companies who might actually care about providing a good service.
September 26, 2019
Unprompted review
Reply from Polypipe Building Products
Hi Gary,
Thank you for your feedback. Service is actually quite important to us here at Polypipe which is why we looked into this for you.
As explained when looking into this at the time, the excess product was due to quoting for underneath your kitchen cupboards and appliances. This was done following conversations with your builder and plumber on site which nobody brought into question whilst our team member measured and provided a quick quote. If you had of supplied plans of your project to our design team we could have provided a full quote and design for you.
In this instance the merchant agreed to take back the product and issue a refund once it had been resold.
Above all else, we take on board all of your feedback and hope that you enjoy your underfloor heating.
Many thanks,
Polypipe Building Products.
Terrible service!
I can honestly say I thought I was going to be very impressed by Polypipe.
I have never communicated with such a rude company before. I was given 2 incorrect quotes, which caused us to order the incorrect amount we needed and then was overcharged. Had to argue with 3 people before my query was seen too and was still not ever resolved, 1 of which was speaking over me the whole conversation which was infuriating me even more! Spent more money than I should have and would definitely not recommend. Overall experience - poor!
November 15, 2016
Unprompted review
Total Fiasco, avoid the UFH
I saw an advert for PolyPipe under floor heating, FOUR months later I still have no price quote for installing this system.
I must have sent 30-40 messages now, eventually got an equipment quote, but not for installation even now, so have to give up on it, the suggested contractors do not reply either.
Kelly Hoppen endorses this product, I have contacted her and got no reply, so unsure if that is correct or not.
My personal advice is, don't bother they may be a big company, but customer service is non-existent
October 19, 2015
Unprompted review
Reply from Polypipe Building Products
Hi Alan,
We completely appreciate that we are four years late to the game here... we are new to Trust Pilot!
Please note for future reference that a guide price can be obtained quickly via our website here https://www.polypipeufh.com/get-a-guide-price, or a more detailed quote can be obtained now by contacting design@polypipe.com.
We do not quote for installation, this is done by the heating installers as they are not employed by Polypipe. We do have a listed of Registered Heating Engineers on our website - this means they have completed our Underfloor Heating Training and are BPEC accredited in installing warm water underfloor heating. We are not responsible for these Engineers and there schedules, it is at their discretion if and when they get back to you.
Many thanks,
Polypipe Building Products.
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