not happy at all.order not update,tracking number not existing,.send it couple of time email with help -no answer. sorted after 1 month,head office from Germany was realy friendly.that's why i giv... See more
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See what reviewers are saying
I placed an order on the 11th April, and still not shipped nor refunded. I sent several emails to customer service and no reply at all. Worse customer service. Will never buy again.
Company replied
Tried the vanilla hair mask so far & ordered the matcha one as well. Love the smell, not overpowering, gentle & good! My hair felt super nice after first use - finally a mask that doesn’t make your ha... See more
Company replied
Products were delivered quickly, and my hair feels so healthy and clean! I love everything that I ordered (matcha scrub shampoo, matcha mask, peach conditioner, vanilla oil, dry shampoo, and cosmic s... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Cosmetics Wholesaler
About Pomélo+Co. Deutschland
Written by the company
Unsere Mission
Bei Pomélo+Co. ist unsere Mission klar und einfach: Wir stehen für effektive und transparente Haarpflege, die großen Wert auf natürliche Inhaltsstoffe legen. Uns ist wichtig, dass die Auswahl der richtigen Pflegeprodukte nicht nur einfach ist, sondern auch Freude bereitet.
Wir verzichten bewusst auf Füllstoffe und setzen stattdessen auf hochwertige natürliche Nährstoffe, die die Gesundheit und Schönheit deiner Haare fördern. Jedes unserer Produkte ist ein Kraftpaket, entwickelt, um dein Haar spürbar weicher zu machen und es zum Strahlen zu bringen.
Mit Produkten von Pomélo+Co. musst du dir keine Sorgen mehr um die Pflege deiner Haare machen. Unsere Rezepturen sind sorgfältig ausgewählt und bieten dir eine effektive Lösung für jede Haarsituation. Ob du nach einer Lösung für trockenes, strapaziertes Haar suchst oder deinen Locken mehr Sprungkraft verleihen möchtest, unsere Produkte sind darauf abgestimmt, deine individuellen Bedürfnisse zu erfüllen.
Entdecke die Vielfalt unserer Produkte wie Shampoos, Conditioner, Haarmasken und mehr. Jedes Produkt ist darauf ausgerichtet, dir einzigartige Ergebnisse und eine Haarpflege Erfahrung zu bieten, die du lieben wirst. Schönheit auf deine Art – das ist unser Versprechen bei Pomélo+Co.
Besuche uns auf www.pomelo-co.de und finde heraus, wie wir die Haarpflege revolutionieren. Dein Haar verdient das Beste, und wir sind hier, um das zu gewährleisten.
Verwandle deine Haarpflege mit Pomélo+Co.
Verbessere deine Haarroutine mit den natürlichen Haarpflegeprodukten von Pomélo+Co.. Speziell entwickelt für Frauen, die Einfachheit und Wirksamkeit schätzen, kombinieren unsere Produkte Luxus mit Natur, um eine unkomplizierte Lösung für die Haarpflege zu bieten.
Sag Nein zu Füllstoffen! Bei Pomélo+Co. setzen wir auf reine, natürliche Nährstoffe, die dein Haar nähren und es weicher und strahlender machen. Von Shampoos bis zu nährenden Haarmasken, jedes Produkt ist ein Beweis für unser Engagement für hochwertige, natürliche Inhaltsstoffe.
Ob du trockenes, beschädigtes Haar hast oder deine Locken verstärken möchtest, Pomélo+Co. bietet gezielte Lösungen für alle Haartypen. Entdecke, wie unsere sorgfältig formulierten Produkte das Beste in deinem Haar hervorbringen können.
Besuche uns auf www.pomelo-co.de, um unser gesamtes Sortiment an Haarpflegeprodukten zu erkunden. Tritt der Gemeinschaft von Frauen bei, die sich für Pomélo+Co. entscheiden, für gesünderes, schöneres Haar. Erlebe den Unterschied mit unseren umweltfreundlichen und effektiven Haarpflege Lösungen.
Wähle natürliche Schönheit mit Pomélo+Co. — dein Haar, deine Art.
Contact info
Unter den Linden 24, 10117, Berlin, Germany
- support@pomelo-co.de
- www.pomelo-co.de
3.7
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is absent
Customer service not answering to email, messages, posts...
October 29, 2024
Unprompted review
not happy at all.order not…
not happy at all.order not update,tracking number not existing,.send it couple of time email with help -no answer.
sorted after 1 month,head office from Germany was realy friendly.that's why i give them 4 stars.
August 2, 2023
Unprompted review
Reply from Pomélo+Co. Deutschland
Hello Martin,
this is not the outcome you should expect from our team, and we sincerely apologize!
We would like to investigate why such issues occurred. As we couldn't locate your personal email address through Trustpilot, we would like to ask if it's okay for you to send an email to our team at support@pomelo-co.de? This way, we can work together to find a solution for you.
We look forward to hearing from you!
Your Pomélo+Co Team
Horrible service
I placed an order on the 11th April, and still not shipped nor refunded. I sent several emails to customer service and no reply at all. Worse customer service. Will never buy again.
April 11, 2023
Unprompted review
Reply from Pomélo+Co. Deutschland
Hi Claudia,
Thank you very much for sharing your feedback which encourages us to improve. We sincerely apologise for the delay in shipping your order. However, we are happy to see that the issue has been resolved.
Best regards,
Pomélo+Co. team
Unhappy!Pomelo doesn’t have a support
I haven’t received one product.. on top of it I had to pay double VAT of my full order(EU and UK VAT) even for the product I haven’t received.
I contacted Pomelo support one month ago, and they have never replied to me! Not a single answer from them…
Very disappointed. Please stay away from them. They take your money and if there is an issue with your order, they just forget about you.Their support doesn’t exist or simply they don’t care about the issues…I lost my money…very unhappy
April 30, 2022
Unprompted review
beste maskenn
October 21, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Shyhrete,
vielen Dank für deine Bewertung! :)
Wir freuen uns, dass dir die Masken so gut gefallen und wünschen dir weiterhin noch viel Freude mit unseren Masken und Produkten! 😊💛
Viele liebe Grüße aus New York,
dein Pomelo+Co Team 💛
Never received my order
Ordered 2 products in August. 2 months later-I still didn’t receive anything
October 10, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Mihaela,
thank you for your message.
We're very sorry that you had an unsatisfactory shipping experience.
We checked and your order was correctly shipped and also marked as delivered by DHL.
We have just sent you an email with the link and hope that your products will still reach you and that we will find a solution to this situation! 🥰🥰
Greetings from New York,
your Pomelo + Co team 😊💛
Reply from Pomélo+Co. Deutschland
Hey Maja,
thank you very much for your positive feedback.
We are pleased that you like the smell of the product.
We wish you a lot of fun with our products and hope that you will remain so enthusiastic in the future! :)
Greetings from New York,
your Pomelo + Co team 😊💛
Best Haircare I ever had
Best Haircare I ever had. I am very simple with my Shampoo etc. never gave so much attention, but since I use Pomelo+Co. my Hair ist simply in best shape ever.
The Masks are wonderful, and the shampoo is great. Never use anything else anymore.
August 30, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Katharina,
thank you for your great feedback. 🤩
We are very happy about your kind words and that you have found the perfect products for yourself with Pomelo + Co!
It's very nice to hear that you like our masks and shampoos so much, we hope you continue to enjoy them!
Greetings from New York,
your Pomelo + Co team 😊🤍
Very good Products
August 15, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Bianca,
thanks for your positive review.
We are so happy that you like our products and we wish you a lot of fun trying it out. :)
Greetings from new york,
your Pomelo + Co team 💛
I love Pomelo.
August 7, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Katarina,
thank you for your positive feedback.
We are pleased that you like our products so much and wish you continued enjoyment with them!😊💛
Greetings from New York,
your Pomelo + Co team
Haarmaske
I have developed the Pomelo brand through my friends and instagram and just wanted to try it out when I tried this hair mask the smell has very smelled that I did not want to wash my hair and that's why I can only recommend Pomelo.
July 31, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Saniye,
Thank you for your positive feedback and for taking the time for it! :)
We are pleased that you particularly like our mask so much and that you were so enthusiastic about the smell!
We wish you a lot of fun with our products!
Greetings from New York,
your Pomélo + Co. Team 😊💛
Finally found my matching shampoo!
The shampoo does what it says. It's the right product for me. And it smells really nice too. I am only using Pomélo products now.
July 16, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Sonia,
thank you for your positive feedback.
We are glad that you only use our products now and and that you are so enthusiastic about the smell and the shampoo.
We wish you a lot of fun with it! :)
Greetings from New York,
your Pomelo + Co team 😊💛
Wonderful products
Wonderful products! My hair is getting better. Great!
July 11, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Kati,
vielen Dank für dein Feedback! :)
Wir freuen uns, dass dir die Produkte gefallen und wünschen dir noch viel Freude damit!
Viele liebe Grüße aus New York,
dein Pomelo+Co Team 😊💛
Really love the products
Really love the products! Never had such voluminous, shiny and soft hair. Even the smell is amazing!
July 6, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Jolie,
thank you for your positive feedback!
We are pleased that you are so satisfied with our products and that you also find the smell so great!
We wish you a lot of fun with it and hope that you continue to like the products so much! 😍🥰
Many greetings from New York,
your Pomelo + co Team 💛
I like the products
I like the products! Mostly the smell, omg it’s so good! :)
July 4, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Jeanny,
thank you so much for your positive feedback! :)
We are so glad to hear that you like our products and hope you have a lot of fun trying them out.
Best regards from New York,
Your Pomelo + Co Team 💛
Love the products
Love the products, my hair feels great. No more itching skin!
July 1, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Beatrice,
thank you for your positive feedback!
We are very pleased that you like our products so much and we wish you a lot of fun with them!
Many greetings from New York,
your Pomelo + Co team 😊💛
Definitely recommend!
Products were delivered quickly, and my hair feels so healthy and clean! I love everything that I ordered (matcha scrub shampoo, matcha mask, peach conditioner, vanilla oil, dry shampoo, and cosmic shampoo)! Would highly recommend! The only downside is that it’s expensive, but I barely need any to wash my long hair, so that helps offset the cost.
June 9, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Abby,
thank you for your detailed and positive feedback! :)
We are pleased that you have already tested so many Pomelo + Co products and that you are so satisfied with them!
We wish you a lot of fun and great hair! :)
Greetings from New York,
your Pomelo + Co team
Best for your hair
I'm so in Love With the goji hairmask. The products are really good and they dont have any unnecessary ingredients
June 2, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Ronja,
thank you very much for your positive feedback. :)
We are pleased that you enjoy using our goji mask and that you are so satisfied with our ingredients. 😍🥰
We hope you continue to enjoy our products.
Greetings from New York,
your Pomelo+Co team 💛
Love it❤❤❤ist super for my blond hair
May 31, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Hey Dani,
vielen Dank für dein positives Feedback. :)
Es freut uns sehr, dass unsere Produkte dir so gut gefallen!
Viele liebe Grüße aus New York,
dein Pomelo + Co Team 💛
prefer this products
prefer this products
matcha scrub, bamboo defense, peach paradise shampoo and conditioner, matcha moves. try this. I got shiny grat looking hair
: )
May 29, 2021
Unprompted review
Reply from Pomélo+Co. Deutschland
Dear Andrea,
thank you so much for your positive feedback! We are glad to hear that you are satisfied with our products. :)
Best wishes from New York,
your Pomelo + Co Team 💛
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