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Pondsuperstores.com Reviews 

653
•
TrustScore 4.5 out of 5

4.7

Garden Center
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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that items arrive extremely quickly, often by the next day, and describe the prices as the most competitive online. Buyers are consistently pleased with the great quality of the products and the helpful, efficient service they receive. However, some customers also noted occasional issues with courier delivery delays or packages going to the wrong address. A small group of buyers experienced minor troubles such as boxes arriving damaged or items going missing in transit. Others mentioned that parts were sometimes missing, though replacements were arranged promptly.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast, next-day, and prompt... See more

Product

Reviewers highlight positive aspects of product, noting that items like pumps, UV lights, and fish food are... See more

Price

Consumers find price to be very satisfactory, consistently highlighting great deals and competitive rates... See more

Service

Users describe positive interactions with service, highlighting competitive prices and fast, reliable... See more

Order

Reviewers mention positive feedback about order processes, highlighting simple online ordering and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent seller, with very prompt delivery. Small issue with some damage by courier which was sorted immediately by Pondsuperstores. Couldn’t be happier with our experience. We will be buying all our... See more

Rated 5 out of 5 stars

The price for my pond aerator was so competitive I was worried the service would be lacking. It most certainly was not! The carrier seemed to have problems - telling me two different delivery days in... See more

Rated 5 out of 5 stars

UV light for Blagdon Affinity Pond delivered almost the next day when I was expecting 3-5 days, so very efficient, thank you. Only just installed it and it is working. Hope it sorts the problem I have... See more

Rated 5 out of 5 stars

The ultra violet light was just what i wanted and it was £16 cheaper than anybody else and i couldn't believe how fast it was delivered, next day in fact and that wasn't Amazon. Well done to Pond Supe... See more

Company details

  1. Garden Center

Information provided by various external sources

Pondsuperstores specialising in water gardening equipment, water features, and all the associated products including: Pond Liner Pond Filtration Pond Pumps Water Features Self Contained Water Features Koi & Fish Food & Treatments We stock many brands including Oase UK, Hozelock, Lotus, Interpet, Blagdon, Evolution Aqua, Nishikoi, Tetra, Nt labs, Pondcare, TMC, Gordon low Liners, Firestone Liners, Laguna to name but a few. We will not be beaten with our Price Promise on like for like purchase from an online retailer (see our website for terms) while offering a service second to none. Pondsuperstores was established in 2005.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

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4.7

All reviews

(653)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

First time ordering from this company and made a mistake with the measurements. Contacted Pondsuperstores and was able to change the liner size as my order had not been cut. Cost a little more but very good quality liner used for a large planter. Will recommend this company.

June 17, 2025
Rated 5 out of 5 stars

First time using Pondsuperstores

First time using Pondsuperstores and the product advert sent to me may make cleaning our pond easier than emptying it! Price was good, good communication from Pondsuperstores, but once it went out for delivery to Parcelforce, after 4 emails, it was unclear when the delivery was due. It arrived early and although instructions were followed by a sign on our door, the delivery driver did not make contact.
The product was packed well and in good condition and robust construction looks worth the price. Not used it yet so can’t comment on is operation, as pond growth this year is huge. Lilies leaves covering the pond surface.

June 6, 2025
Rated 5 out of 5 stars

Pond liner samples …

Much appreciated the Pond liner and underlay samples received promptly.
Think you’re the only company supplying samples, this will help me decide the best materials to order for my pond.

June 5, 2025

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