Pooch & Mutt Reviews 

2,316
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,316)

1,036 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love Pooch & Mutt

We love Pooch & Mutt. Not only do they have great wet and dry food for my dogs wellbeing they also have a range of tasty treats to pick from. They have seasonal treats which keeps things fun & exciting. All this makes us keep coming back for more. Love love love them!

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

We love pooch and mutt ✨

I love pooch and mutt, have been using their products for years now! My dog loves them and they don’t upset her stomach. The treat range are our go to’s for our walks (she just loves them) we’ve just started using the freeze dried treats and toppers and they’re a hit too! The delivery is insanely fast, I ordered Saturday night and it was with me Monday morning!

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

I Really Love This Brand

I Really Love This Brand. They Have So Many Benefits For Every Dog Shape Or Size Big Or Small. The Company Also Have Great Generosity. We Love The Brand!
My Border Collie Has The Dental Sticks Each Day & They Are So Good On His Tummy.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Supaw food!!



We can honestly say that Betsi-bear has never refused a Pooch & Mutt meal….she loves every flavour of kibble; so much so I do her a ‘blend’ with four different flavours!

The service is great too, really fast delivery which is a bonus when you are busy……no more waiting around for the parcel!

Five stars from us 😄🐻🐾

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service communication

My subscription arrived this week missing several items. Messaged on website - no response. Looked for email - does not work. Looked for corporate phone number - no longer working. AI suggested on line chat - no option. I don't know what is going on with this company! Products brilliant but customer service pants and they owe me my product or a refund which I'm not confident of receiving tbh.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Great products, customer service, fast delivery been feeding by my dogs pooch and mutt for nearly 3 years they love it. Great loyalty points too

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

We have used Pooch & Mutt treats since Rolo was a puppy, he has always enjoyed their range of treats. Recently we have been using the freeze dried treats and puppy fish jerky for high value training treats, Rolo absolutely loves them so they’re perfect for recall training. We have also added the digestive powder to Rolo’s meals as he had a sensitive stomach and we haven’t had any issues since we’ve been using this powder. We’d highly recommend their products, delivery is always super quick as well which is an added bonus!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this company enough

I can’t recommend this company enough!
My dogs are so much better after converting to them.
They are happy, healthier and their coats are in great condition.
But more importantly, they love the food….I haven’t tried it 😂, but if they could talk, I’m sure they’d say it is really tasty a they scoff the lot and wag their tails when I prepare it.
The website is very easy to navigate and they are very reasonably priced, with some great offers.
If you should need them, their customer service is just amazing. Super friendly and always willing to help.
Everything a good company should be ❤️

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

A brand I genuinely trust

I’ve been using Pooch & Mutt products for a while now and they’ve become a brand I genuinely trust. The quality of the ingredients, the huge range of products and the thought that goes into catering for different dogs and their needs really stands out.

My dog absolutely loves their food and treats, and it’s lovely knowing that the things she gets excited about are also made with her health and wellbeing in mind. We’ve tried everything from food and treats to supplements, and there’s always something new to discover.

What I particularly love is that Pooch & Mutt never feels like they’re just selling another pet product — they genuinely seem to care about dogs and what goes into the products they make.

A brilliant brand for dogs and one I’m very happy to recommend.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve used pooch and mutt for quite a…

We’ve used pooch and mutt for quite a few years, we’ve recently started using the calm and relaxed salmon oil and it’s been a great number in our house - we’ve loved everything we’ve got from dental sticks to biscuits to supplements:) we’ve recently done the gut health test too on one of my dogs and waiting for results but can’t wait for them🤞🏻

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Pooch and mutt probiotic

My dog has been loving the cod skin chews - they’re great for his teeth!
Has also now been on their probiotic supplement for 2months now and it’s made a huge difference for his tummy!

September 2, 2026
Unprompted review

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