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Poole Lighting Factory Shop  Reviews 

587
•
TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing design of the products, often finding them to be excellent value for money. The ordering process is frequently described as straightforward and easy, with many appreciating the efficient and prompt delivery service. People also highlight the excellent customer service, noting helpful staff and quick resolution of any concerns. However, some customers occasionally received items with minor issues, such as missing parts or initial defects. These included products arriving with a screw missing, problems with fuses, or shades breaking during assembly.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, value for money, and how... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting rapid and efficient... See more

Price

Clients share positive opinions on price, consistently finding great products at excellent and competitive... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more

Company replied

Rated 5 out of 5 stars

Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more

Company replied

Rated 5 out of 5 stars

I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more

Company replied

Rated 5 out of 5 stars

This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more

Company replied

Company details

  1. Lighting Store
  2. Light Bulb Supplier
  3. Lighting Wholesaler

Written by the company

Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager

Changed your mind? No problem.

Written by the company

Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.

Free Delivery

UK for orders over £100

UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight) Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos

Contact info

4.9

Excellent

TrustScore 5 out of 5

587 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(587)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great overall experience

Beautiful light, half the price of other places for the same product and great quality. Customer service was fab, quick responses, helpful and professional. Would definitely use again.

March 18, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your review. We really appreciate it

Rated 5 out of 5 stars

No quibble 3 year guarantee

You gave me a new garden bollard without fuss as mine has ceased to work after a year. No quibble guarantee 3 year warranty.

March 23, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your kind review!

Rated 5 out of 5 stars

Incredible value and good quality…

Incredible value and good quality lights. I bought a bathroom flush fit light and two wall lights and I couldn’t be happier. All packaged really well and delivered promptly. Highly recommend.

March 28, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your kind review! We really appreciate it.

Rated 5 out of 5 stars

Description and delivery spot on

The light was exactly as described. Delivery was prompt and the light was packed really well. I'd have no hesitation in buying from Poole Lighting Factory Shop again or recommending them 🙂

March 13, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your kind review! We really appreciate it.

Rated 5 out of 5 stars

Fast delivery

Fast delivery , lovely light at half the price very pleased

March 16, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your review!

Rated 5 out of 5 stars

I needed a replacement external light…

I needed a replacement external light to match the brand I had. I found Poole Lighting factory online and bought it cheaper than where I bought the original lights. It was delivered quickly and easily so a positive experience all round. Thank you!

March 15, 2026
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Reply from Poole Lighting Factory Shop

Thank you so much for your kind review!

We’re really pleased to hear you were able to find a matching light at a better price, and that your order arrived quickly and smoothly. It’s great to know you had a positive experience with us from start to finish.

We truly appreciate your support and hope to help you again in the future!

Kind regards,
The Poole Lighting Team

Rated 5 out of 5 stars

Excellent service

Very good price, delivered as promised the next day. Very pleased with the product.

March 12, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your kind review!

Rated 5 out of 5 stars

Fast delivery / beautiful lights

Fast delivery. Beautiful lights in perfect condition. I have placed 2 orders with them so far, both great experiences. Thank you.

March 6, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your kind review! We really appreciate it!

Rated 5 out of 5 stars

Great service

Great service. Excellent price and swift delivery. Well packaged

March 3, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your review

Rated 5 out of 5 stars

Great service

Great service, ordered on a Sunday, delivered on Tuesday .
Light looks a million dollars 👍🏻

March 8, 2026
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Reply from Poole Lighting Factory Shop

Thank you for your review

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