Poolpartsonline Reviews 

2
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Swimming Pool Replacement Parts and Supplies online with schematics for thousands of pool parts and spa parts.


Contact info

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered three items, only 2 were delivered, and that took almost 2 weeks

Ordered three items, 2 of which were delivered separately and it more than a week for the second item to be delivered. Third item was on back order for a month, and eventually was cancelled by the company because they could not fulfill the order. Yet, when placing order online the item was available.

Customer service is pathetic, they take several days to get back to you, and that is only via email.

I am wondering whether this is even a real company, or just some joe shmoe in his basement reselling pool supplies.

I recommend taking your business elsewhere.

June 25, 2019
Unprompted review
Rated 2 out of 5 stars

They cannot be contacted by phone, as I'd preferred, so I began the online "chat"

Poolpartsonline states their delivery policy is 10 business days, so after waiting patiently for 11 business days for my parts, I started looking for a phone # to talk to someone about where my order is...they have no Phone# to reference. Force to "chat" online, the upshot of the chat was, there was an 0-ring part that they still were unable to tell me when it would be delivered, and now I'm bumping a time restriction to finish this task. I think their delivery/customer service is way to "turtle speed" for today's standards.

May 22, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look