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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, efficiency, and reliability, highlighting it as an excellent and affordable alternative for inter-city travel, especially compared to other transportation options. Many people appreciate the community aspect of the service, finding both drivers and passengers to be friendly, respectful, and professional, which contributes to a safe and comfortable travel experience. The platform is also valued for helping drivers share fuel costs and meet interesting people. However, some customers also noted occasional negative experiences, such as issues related to payment processes or adherence to platform policies. A few reviewers mentioned issues with account suspension without clear reasons, and some reported poor communication or unpunctual drivers, leading to inconvenience. There were also isolated instances of unprofessional behavior from drivers, and some users found the service fee to be a bit high relative to the ride price.

What people talk about most

User experience

Customers consistently note positive experiences with user_experience. Reviewers frequently praise the app's... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendliness and ease of use for... See more

Service

Consumers find service to be positive, often describing it as efficient, social, and reliable. Many reviewers... See more

Staff

Users describe positive interactions with staff. Many reviewers praise drivers for being punctual,... See more

Price

Customers had positive experiences with price, often describing it as affordable, inexpensive, and a... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the app since last 2 years for both, looking for a ride and sharing my own rides. Convenience of booking, safe, and most of the time I had been able to find a ride. 100% recommend u... See more

Company replied

Rated 5 out of 5 stars

Poparide has really helped me get back home often (from Ottawa to Toronto) since the Greyhound shut down. Train prices are through the roof so this is an affordable alternative. I've also made a compl... See more

Company replied

Rated 5 out of 5 stars

When I was living in Canada I used to employ Poparide as a passenger. My first trip was from Ottawa to Toronto with a kind French guy in a brand new Mercedes. After that, I had several sucessful... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Poparide as a driver for several trips, and it has been a total game-changer for my commutes to other cities. Unlike traditional ridesharing, this feels much more like a communit... See more

Company replied


Company details

  1. Transportation Service

Written by the company

Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Tired of riders asking for booking…

Tired of riders asking for booking without app, there should be no messaging allowed driver should just mentioned their pickup and drop off places talk to driver later if it's possible, if want to drive 6 hrs I need rest before drive rather than responding to messages
Mostly for doing cash or doing pickup and drop off to their home riders don't understand that not easy to do it, got my account suspended because of that

September 15, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thank you for sharing your concerns. Our in-app messaging system is intended to help clarify trip details before a ride, such as luggage allowance or pickup references, not to confirm bookings outside the app. If a member requests external payments or custom services, you can decline the booking and use the report feature in the app so our team can review it.
Accounts are suspended after multiple warnings for repeated breaches of our Terms of Service, such as requesting payments outside the app or sharing phone numbers before a booking. The app is designed with reminders of these rules when posting trips and interacting with others, and these reminders also serve as automatic warnings to help prevent suspension.

Rated 5 out of 5 stars

Poparide is fantastic

Poparide is fantastic. With two kids in university, each about 2 hours away in opposite directions, I was spending a lot of time alone in the car on the way to pick them up or after dropping them off. This app has allowed me to meet so many amazing people. I’ve heard very interesting stories from such a wide variety of riders. It’s also given me an opportunity to help a few young people who were brand new to the country and half a world away from home. I haven’t had a bad passenger yet. The Poparide team is responsive to any issues and continues to make improvements to the experience.

September 14, 2025
Unprompted review
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Reply from Poparide

This sounds amazing! 🤩 Thank you for sharing your experience and also seats in your car. Travelling can be more fun if you share it with someone!

Rated 5 out of 5 stars

Everything is amazing

Everything is amazing , comfortable and great price

September 11, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your review! We’re glad to hear you found your ride comfortable and affordable. We really appreciate your feedback and hope you continue enjoying Poparide!

Rated 5 out of 5 stars

Best app for carpooling

Best app for carpooling. I mostly drive and take rides sometimes. Everyone I've carpooled with have been awesome. This app makes it all easy to happen.

September 13, 2025
Unprompted review
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Reply from Poparide

Thanks so much for your review! We’re so happy to hear you’ve had great experiences both driving and riding with Poparide. It’s wonderful to know our app makes carpooling easy and enjoyable for you!

Rated 5 out of 5 stars

He is on time and very good driver

He is on time and very good driver

September 12, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your review! We’re glad to hear your driver was on time and provided a great experience. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Poparide has been best car pooling app

Poparide has been best car pooling app, amazing community and experience. I love how I can see vetted drivers and reviews.

September 11, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks for the kind words and for being an active part of our community! 💚 We enjoy bringing people together and making travel easy and affordable.

Rated 5 out of 5 stars

Great app

Great app. Just the way to do stuff without stress

September 10, 2025
Unprompted review
Poparide logo

Reply from Poparide

We aim to make travel easier and more affordable for everyone 😊. Thanks for being part of our community!

Rated 5 out of 5 stars

Really nice young woman

Really nice young woman, communicate well, respectful, sociable and drive carefully. Will travel with her again anytime

September 10, 2025
Unprompted review
Poparide logo

Reply from Poparide

This sounds amazing! 🤩 Thank you for sharing your experience. We’re so glad Poparide has been helpful for you.

Rated 5 out of 5 stars

Great app

Great app! User friendly interface

September 10, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your review! 💚 We enjoy bringing people together and making travel easy and affordable.

Rated 5 out of 5 stars

Great deals

Great deals

September 6, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your review, Oluwaseun! We’re glad you’ve been finding suitable trips with Poparide.

Rated 5 out of 5 stars

Poparide is great

Poparide is a great option for budget traveller if you need a ride quick and cheap, service is great (in Canada) and you may get pick up/drop off at your desire location as well. Highly recommend

September 6, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your review! We’re happy to hear you’ve found Poparide to be a great budget-friendly option in Canada. Just a quick note: since Poparide is a carpooling service and not door-to-door, pickup and drop-off points are set by each driver in their trip description. We really appreciate your recommendation and are glad you’ve enjoyed the service!

Rated 5 out of 5 stars

The app is very helpful to decrease…

The app is very helpful to decrease carbon emissions by sharing rides and save money.

June 5, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your review! We’re glad to hear you value Poparide for both saving money and helping reduce carbon emissions. It’s great to see our community making a positive impact together!

Rated 5 out of 5 stars

I've used Poparide 3 times now to…

I've used Poparide 3 times now to travel between Ottawa and Montreal and I have no complaints about the service. It's very easy to use and safe. My only complaint is that the service fee is $5 and rides are usually $25-$30. The fee is a bit expensive relative to the price of the ride, but a $35 2 hour car ride is much cheaper and faster than a $55-$60 3 hour bus ride.

September 4, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your review! We’re glad to hear you’ve had safe and easy experiences traveling with Poparide. We appreciate your feedback about the service fee, we use it to keep the platform running smoothly and to provide support when needed.

Rated 5 out of 5 stars

The platform works

The platform works. My experience is in East coast of Canada.

September 4, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your review! We appreciate you sharing your experience and hope you continue to enjoy your rides!

Rated 5 out of 5 stars

Very good carpooling app

Very good carpooling app , you can meet very nice people, from different regions, it's like a small culture discovering .

September 2, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your review! We’re glad to hear you’re enjoying Poparide.

Rated 5 out of 5 stars

This is a great app to match passengers…

This is a great app to match passengers and drivers. I rarely have a trip without passengers. Every trip has been good, 5 star riders.

September 2, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thank you for sharing your experience. It’s wonderful to hear that Poparide is helping you connect with great passengers on every trip!

Rated 5 out of 5 stars

Great app

Great app! East to use - have driven more than 10 passengers over the last 3 years. Thanks Poparide!

September 1, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your review! We’re glad to hear you’ve had great experiences driving with Poparide over the past few years. We really appreciate you being part of our community!

Rated 5 out of 5 stars

The best rideshare app

Poparide is the best rideshare app, easy to use, shows drivers and riders reviews.

August 31, 2025
Unprompted review
Poparide logo

Reply from Poparide

Thank you so much for your kind words! We’re glad to hear you’re enjoying Poparide and finding it easy to use. We appreciate you taking the time to share your experience and hope you continue to have great rides with us!

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