I would never use Portico again and would strongly advise anyone considering selling their property to think very carefully before instructing them. After agreeing a purchase price, we procee... See more
Company replied
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See what reviewers are saying
I would like to thank the agency for its professional approach to its work. Special thanks to Yevhen — a very responsible, attentive and pleasant specialist to communicate with. He helped me quickly f... See more
Company replied
Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was k... See more
Company replied
Excellent customer service from Tauqeer, who helped me find the perfect property. The entire process was smooth, clear, well explained, and completely stress free from start to finish.
Company replied
Company details
About Portico Property - Walthamstow
Written by the company
We’re Portico, an award-winning estate and letting agent with over 19 branches across London and Essex.
GET AN INSTANT VALUATION
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long-lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Portico customers can get everything they need under one roof.
Written by the company
Property experts
We're approachable. We're insightful. We're in it for the long-term.
With a knowledge-driven approach, we deliver advice in a friendly and consultative way. We are committed and supportive, with high levels of communication thanks to our first-class internal training.
And most importantly, we’re focused on delivering an outcome that is in the long-term best interests of our clients.
Contact info
163/165 Hoe Street, E17 3AL, London, United Kingdom
- 020 8520 5255
Expert knowledge and guidance.
4.2
Great
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service
I recently used Sean and his team at Portico Walthamstow to rent my flat. The service I Received was excellent from start to finish and i am very happy with the tenants they found me
February 3, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Nicola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Portico helped me find a property
Portico helped me find a property. Good service. Thank you to Tauqeer and the team
January 31, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Nana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Very professional and thorough
Very professional and thorough. Supported us through the whole process. Couldn't recommend them more highly!
January 21, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Scott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
You are doing a great job
You are doing a great job. You are understandable and genuine.I am glad to have contacted you.cheers
January 17, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Kids World
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
I would say the company is doing well…
I would say the company is doing well with such as communications, answering queries to their clients on timely manners.
January 17, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Margaret
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Great office
Great office, such a helpful team, especially Megan, very responsive and always willing to help!
January 16, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Danielle
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Megan a 5 star rating!
Many thanks
Customer Care Team
Great experience
I recently had the pleasure of working with Tauqeer who assisted me with finding a property for myself. A very professional approach and proactive throughout the entire process. Communicated clearly and responded promptly to any questions I had, and went above and beyond. Highly recommend and many thanks to you Tauqeer and portico team!
January 10, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Nadya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer a 5 star rating!
Many thanks
Customer Care Team
Reply from Portico Property - Walthamstow
Dear Moussa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Portico had helped me find my new home
Portico had helped me find my new home. They have been really helpful and brilliant. Thank you James and the Portico team. Definitely recommend them
January 7, 2025
Unprompted review
Reply from Portico Property - Walthamstow
Dear Ime
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving James and the team a 5 star rating!
Many thanks
Customer Care Team
The worst estate agency, don’t use them
Not only is this the worst real estate company in history, but the worst company of all time. They only take service fees and provide no service. They don't refund the excess amount. They completely ignore you when you ask for the reason. This is a scam company. Don't ever use them. I'll give them 0 stars, or even 1 star.
December 1, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Mariko
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Leaders Group apalling service
I am writing this review as a landlord and cannot agree more with the other negative reviews. Whilst Portico’s service was excellent at the beginning, once the contract was signed it was downhill. Their property management company Leaders is so unprofessional and dishonest in my opinion. I get sent quotes almost every month for various repairs to the property ranging from £500 to £5,000 and I am expected pay this upfront even before work commences. When I ask for evidence of these issues I do not get a response from them . You can’t call them either. I have never come across a business that treats their customers this way. All they are after is your money.
December 16, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Shabinah
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Happy Papy
I have just rented a flat with Portico Walthamstoe and had a great service from Tauqeer and James from Start to finish
Thanks guys 5 stars
December 3, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Papy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating!
Many thanks
Customer Care Team
Well it's very good company and the letting team very supportive.
Well it's very good company and the letting team was very supportive they help alot to set all the agreements and paperwork especially Mr. James and Mr Tauqeer they did very grate job I am very exited to move to new property thanks Tauqeer and James and Portico walthemstow😇😇😇😇
November 30, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Mehroz
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating!
Many thanks
Customer Care Team
The whole process was smooth
The whole process was smooth. Tauqeer was very helpful.
November 28, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Consumer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer a 5 star rating!
Many thanks
Customer Care Team
The company is amazing and great
The company is amazing and great. They helped me in getting my property. I would like to thank James and Tauqeer.
November 27, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Moussa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating!
Many thanks
Customer Care Team
Definitely recommend using this agent
Definitely recommend using this agent, Thank you to James he was amazing in renting out my property and thank you to Tauqeer in finding me my tenants so quickly. They have been very helpful and have answered all of my questions so quickly and with lots of information.
November 7, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear K
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tauqeer and James a 5 star rating!
Many thanks
Customer Care Team
Positive experience
Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was knowledgable and patient which made the entire process much more enjoyable. Special thanks to Tauqeer, James & the team for all the hard work they do.
November 15, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Zahrah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving James,Tauqeer and the team a 5 star rating!
Many thanks
Customer Care Team
Waste of time - didn't have keys to the property
Informed the agents showing me around the property that I had a strict time limit as the viewing was during work hours.
When they turned up they did not have a key fob for the building. Had to wait 20+ minutes for someone to bring it from their office. When we finally got to the door to the property, they didn't even have the right keys for the front door. Didn't even see the inside of the property - an absolute waste of a 2 hour round trip.
Had the cheek to then send a follow up email asking me if I wanted to make an offer on the property.
August 29, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear James
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Reply from Portico Property - Walthamstow
Dear Charlie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Happy Customer
The staff at Portico are amazing and very helpful, I couldn’t thank them enough! James really helped me and is still helping me find somewhere to rent. Would recommend using them
August 21, 2024
Unprompted review
Reply from Portico Property - Walthamstow
Dear Alix
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving James a 5 star rating!
Many thanks
Customer Care Team
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