Portland Leather Goods Reviews 

559
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning variety of gorgeous colors and the visually appealing aesthetic of the leather bags they purchase. Many buyers note that the items offer good value and feature thick, durable material that holds up over time. However, some reviewers were not happy with the frustrating customer service interactions and significantly delayed shipping schedules. Shoppers also mentioned that the return policies feel overly restrictive, citing expensive fees and complex exchange procedures. Furthermore, several people encountered unexpected problems with sizing discrepancies, stiff leather textures, or missing items in their deliveries.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions being sharply divided. Many consumers... See more

Customer service

Users describe negative interactions with customer service, often citing long delays and automated responses.... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among consumers. On one... See more

Order

Customers had ambiguous experiences with order processing and post-purchase support. Reviewers frequently... See more

Return policy

People report negative experiences with return policy, highlighting frustration over expensive return... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I absolutely love my two purses, and the customer service staff were incredibly nice and helpful. However, as someone who shops online frequently, their return/exchange policies stand out in a bad way... See more

Rated 3 out of 5 stars

I bought a large Naomi bag which is a lovely color and leather is soft. But I feel it is false advertising to call it a large when it's really a medium. Plus it was advertised that I would receive a s... See more

Company replied

Rated 3 out of 5 stars

Received my first two bags from Portland Leather today. Beautiful thick leather. They smell nice, feel durable, and I love the colors. I got the "medium" Almost Perfect Leather Tote Bag with Zip... See more

Company replied

Rated 3 out of 5 stars

I was very impressed with the ads, but I have to say I’m disappointed in the purse I ordered. The style is nice, but the leather is underwhelming to say the least. I ordered the pebble grain which cla... See more


Company details

  1. Leather Goods Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. e-Commerce Service
  5. Fashion Accessories Store
  6. Handbags Shop

Written by the company

Portland Leather Goods was founded in 2015 when Curtis Matsko began crafting leather goods in his Portland garage with a simple goal: create beautifully simple, high-quality leather bags at a price people could actually afford. What started as a one-man project has grown into a global community of leather lovers, artisans, and repeat customers who believe great design should be accessible. We specialize in simply designed leather bags and accessories, including crossbody bags, tote bags, backpacks, wallets, journals, and everyday carry essentials. Our focus is on clean lines, functional design, and real leather that looks, feels, and smells like leather should. We source our hides from the beef industry, giving materials that would otherwise go to waste a second life. Our leather is tanned in award-winning facilities that prioritize environmentally responsible practices. Because our bags are made from real leather that is not synthetically coated or painted over, natural markings such as spots, grain variation, and occasional scars are part of what makes each piece unique. We own and operate our artisan workshop, The Studio, in León, Mexico, located near two of the most respected tanneries in North America. This close partnership allows us to maintain high standards, reduce environmental impact, and build long-term relationships with the people who make our products. Today, Portland Leather Goods continues to grow through word of mouth and a loyal customer base who appreciate simple design, durable materials, and accessible pricing. Our business is built around people, from our artisans to our customer support team to the community that proudly shares their bags every day.


Contact info

2.8

Average

TrustScore 3 out of 5

559 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(559)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m smitten!

I love every item I have bought from Portland Leather! They are beautiful and LOVE the smell of my leather purses!! Great quality! Great craftsmanship!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

I love PLG

I love PLG, I got my first bag 10 months ago, have been hooked ever since! The make wonderful gifts for my sister, DIL, and once my granddaughters are old enough, I know they will enjoy them as well.

Quality made, I have ordered Almost Perfect , which is great as well. Love the c sale , they make it fun to shop!! Have a list of bags to purchase, but worried I maybe a tad obsessed.

April 19, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful tote!

My bag arrived pretty quickly and when I opened the box I was greeted by the most gorgeous bag. The leather was scrumptious and the smell was amazing! The color of the ColdBrew is beautiful and the texture is so squishy and soft. The only thing that was a negative was that the straps were sharp along the edges and it even cut my thumb when I picked it up to put over my shoulders. I had to sand them down to make them softer with a nail file. I then conditioned the edges and rubbed them vigorously. Everything turned out just fine. I received another tote a week later and there were no issues with the straps so maybe it was a one off issue.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Product and service fantastic

Product and service. I have only been part of Portland leather goods a short time now and have fallen down the rabbit hole. The leather is delicious. The exchange process is easy as well. They make it easy to find something you love.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I love the colors and high quality of the bags. The pricing is wonderful. I’m hooked.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

This bag is Mary Poppins!

This bag is Mary Poppins!! PRACTICALLY PERFECT in EVERY WAY!! The size is perfect for me and the quality is top notch! It's arrival was speedy and the packaging was excellent! I love PLG!!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Tarnished hardware

I received this premium swing bag, and the hardware was rusted on the left tree. It was also considerably smaller than the other two. I reached out to customer service, and despite three emails to them, was told that it was normal and an “brushed look.” Although it was clearly tarnished, crooked, and smaller. I posted a review on the Portland Leather Goods website, and my review was deleted. The watermelon color I purchased is no longer available.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

I love, love my Leather Modern Passport Holder. Green is my favorite color. Cowboy Mint is perfect. Even though it is a smoother leather. I will have to have more of this color. I can't wait to take it on a trip. Thank you PLG for being such a great company. 💚💜

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute favorite purse brand

Absolute favorite purse brand! Super affordable and high quality leather bags. So many different styles and colors. Designer bags are no longer worth it to me now that I've found Portland Leather Goods!

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I love PLG and wanted a new…

I love PLG and wanted a new style/color! So I went for a succulent butterfly bag. She is beautiful and I love how to carries. Such wonderful bags and wonderful quality!

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical of Portland Leather…

I was skeptical of Portland Leather products before I purchased my first bag! I am in absolute LOVE. Compared to other leather bags, they hold up very well. I have become a PLG ambassador (not officially) — everytime I’m out and get the chance, I brag about this company!! Hands down— I’m a customer for life. I cannot wait to make my way out to Portland or Austin to visit a store in-person.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I got the perfect Mini Bifold wallet…

I got the perfect Mini Bifold wallet and it’s the perfect size for any purse or pocket. It holds cash, credit cards, ID and change! I got it in Stardust to match my key ring and blend with all my PLG products.
All my PLG purchases have been well made and the company offers fantastic support!

April 3, 2025
Unprompted review

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