Portsmouth Water Reviews 

Just had the pleasure of dealing with a lovely lady by the name of Susie. She’s gone to a lot of trouble to tailor my bill to suit my payment method and timescale. First class customer service. 10/10. M J Broom Chichester A-C323E588

I called to set up my account and spoke to Paige, couldn’t believe how simple and quick it was! She was extremely helpful, really kind and is an absolute asset to your team. Thank you Paige!

I wanted to share my recent experience with Portsmouth Water I had a real issue with a leak at my property-Jade was incredibly sympathetic, she took responsibility over my situation dedicated a lot of her time to helping me and went above and beyond. She did a lot more than was her duty and kept me well informed. She was so kind and really helped me through a tough time. Massively grateful to Jade and her management team. A very happy customer.

I rang the emergency services for my elderly mother.The lady who dealt with me was polite and reassuring and arranged a same day call out
The young man (Graham) who attended and sorted out our problem was also extremely polite and couldn`t be more helpful.Thankyou Graham ,and thankyou Portsmouth water. (29/6/23)

Called to get account number to set up direct debit- The lady on the phone was so nice and helpful she completed direct debit for me and also advised that someone could come out to check water pipes as bill seems to be alot.
Thank you so much for your help I really appreciated it.
I hope this gets back to the lady I spoke to.

Rang emergency line 22:30, engineer arrived 40 minutes later and fixed leaking external mains stopcock, no mains water getting into the property.
Ethan - Portsmouth had the problem fixed by 00:30.
Many thanks for the exceptional response to the office team and special thanks to Ethan for fixing the problem very quickly. Great ambassador for the company.
D. Fulton

Very helpful. I rang them due to having no water, they answered the phone within three minutes. They were extremely polite and helpful. They arrived with in Half an hour and sorted the problem.

Appalling customer service, well over a 2 months since a faulty meter increased my bill 3 fold, they have changed the meter but are still prevaricating over the last bill, they have sent an updated reading to Southern water still with readings from the faulty meter and Southern Water still sending me demands for payment of seawage charges based on the faulty readings.

Error on their automated payment line so spoke with "James" in their customer service team. Fantastic service, friendly and efficient, and a voice like melted chocolate.

This is a very unusual company in that they answer the phone straight away, no pushing option buttons endlessly, you speak to an actual person who is helpful and efficient and they send someone out, in my recent experiences anyway, straight away to try and sort the problem. Just wish all companies were like this one. Someone came round to look at our water supply within about an hour of my telephoning even in the current difficult lockdown situation. Very impressed with them.

I would like to publicly thank Customer Services Sandra James-Lennon for her swift attention to my requests and the detailed response i received..it has gone some way to restoring my faith in organisations..