Pos Malaysia Berhad Reviews 265

Slow delivery, parcel tracker not updated. At the time of writing this the tracker hasn't been updated for 5 days! It's been 10 days since the parcel we posted. Will start to call you Poslambat from now on, and will only buy from sellers who are not using Poslambat for their delivery.

Most lousy courier service in Malaysia. Irresponsible. Item collected 2 weeks ago and till now can’t deliver. Put a note at your mailbox and ask you to self collect. Then what is the point of using poslaju.

The parcel is too long to arrive

Trying to send a parcel from Malaysia to Australia. Just got told by a lady in Port Dickson branch that there’s no such thing as 4 digit post code and to keep finding the right one. FYI, Australia’s postcode are all 4 digits. Wouldn’t hurt anyone’s pride to just do a bit of googling and accept they made a mistake, instead they refuse to give service. Waste of time

Hey guys, Pos Malaysia has been incredibly disappointing. I was charged for a service that was never completed, and when I requested a refund, they told me it wasn’t possible. I also asked to change the sender's shipping details for the return parcel, and they refused to do that as well.

I wouldn't recommend using their services, whether for overseas or domestic shipping. Please be cautious and consider using other options like DHL or FedEx instead. Don’t waste your money on this service 🙏🏻

Avoid them at all cost. Terrible service, they will lost your mail , how would it possible to take more than a week to deliver a domestic mail when it has reach the nearest delivery office. You guys are just hopeless. Trash GLC company.

I shipped my package from Malaysia to America. They stole my stuff and won’t let me file a claim. They told to wait and said that they will investigate. And now after they investigate they won’t let me clean the item and let me have my money back. They purposely made me wait untill I couldn’t redeem my money. This is the second time they did this.

Bad services , Why bad service ? because supposely our home got people they say no people at home already twice happened

Trash courier..This is so called "national courier" has bad handling, ruined my package my expensive collectibles and they said it wasn't enough protection when before postage the package is pretty much perfect in condition!!!
Better disband entire claim department!! Practically useless, if you want to send automated email better don't do at all.
Trash courier!!!

So bad, it was stuck after unsuccessful delivery due to “no one was present on the delivery” when my address is a condo… have security guard and they didn’t even WhatsApp or call me on that day and they (expect me to be at the lobby from 9:30-5:30pm????) I just found out just now when I go to pos Malaysia website to chat with the customer support. And they told me my parcel is waiting me to collect from the warehouse when I didn’t even know about this… and they told me the phone number is not showed so they can’t contact me lol….

AVOID this portal company! Oversea parcel hold by custom pending for clearance, customer service request to appoint POSM as agent, submit invoice and do expect to receive the payment link in 2 business days to pay the tax & charges. A week passed, no payment link and no update on their website. The only good part is, live agent is quite helpful to expedite the process. Their tracking status on POSM website also never updated. YOU WILL NEVER KNOW WHEN YOU CAN GET YOUR PARCEL! SO PLEASE AVOID!

I have gotten my parcel stuck in customs twice.
Their process is very slow. They ordered me to send an invoice and wait 1-3 days, both times, I had to wait almost up to a week. Extremely slow and do not promise their services. I wish I can change courier but my parcels automatically end up here so I don't know how to fix it. I buy items from Japan using EMS and it just ends up here. Have fun trying to get your item out of customs. However, live chat is fast and provides me what I need. I'm just pissed off on how I have to wait more than what they promised me.

Poor poor company too receive parcels from. A reminder too never order abroad if this postal company is dealing with your parcel, 1 month later my parcel still hasn't turned up! Got told by parcelforce it's still stuck in customs then I'm being told that it's actually not in the container that goes through customs with other people's parcels, absolutely ridiculous and the communication is absolutely shocking and staff are very very rude and not helpful they just keep repeating the same thing or just constantly lying so they don't have too fork out for a claim! Getting through too anyone that is very helpful is very difficult as staff are very unhelpful and shut your chat off after being told what parcelforce informed. Disgusting post company

I've had numerous online shopping experiences using Pos Malaysia for delivery, but it typically takes more than three days to receive the parcel, even though the destination is less than 15 minutes away. I wonder how they manage their drivers and delivery routes; it's so inefficient

Lately, their delivery service has been very bad. My first parcel was just lost at their warehouse in Kuching, Sarawak. Then, in the second case, my parcel is still in their warehouse from 2 weeks ago??? Like, why did they just send the parcel? They said they would investigate the case, pale otak dia, benda dah 2 minggu , ko ganti je lah barang aku tu, dah la barang penting. HONEST EXPERIENCE: -1000 STARS

Courier called only ONCE but claimed customer did not pick up, but customer was at the door - and was talking to the courier.

Courier also claimed he needed to call customer cos there was no address listed BUT he could arrive at the doorstep. Customer took pic of the sticker of the so-called "no address" listed section and it was clearly printed.

Please educate your couriers and recheck your system. If address is indeed not available or legible, send it back to the sender or reject at the counter. DO NOT send your couriers to yell and lecture customers who missed 1 call (because they were at the door to greet your courier but also picked up the 2nd call within the SAME minute to confirm the address after courier stated loudly from van and claimed address was not found). Customer did nothing wrong but placed an online order to support sellers who in return support YOUR business as well.

Customer did not want to complain directly cos feared courier had their personal phone number and address that they'd get harassed.

My items missing in parcel.Pleas send back my items if custom inspection KLIA take please give me notice for payment duty or tex.my sender post accessories Gold from Malaysia to Australia is missing.i already report but no action.pleas send back to me my accessories.if some one take in my parcel Please give me back.pleas take action about my parcel because U can detect someone arrange my parcel EE058765722MY.

Serious problem with your delivery service, if the management don't know the problem, so be it.

Maybe the company should fire the incompetent supervisor or delivery man.

Educate your staff to use common sense, don't assume anything if don't know. Example like the your DF delivery man assumed recipient not at home etc, didn't call or message to recipient.

Your delivery men got mobile internet package? Let me know if the DF delivery dude has to pay for calling /message, I don't mind to pay for it

Ps: it doesn't matter when was the date of experience

I don't like courier services by Pos Malaysia. They didn't update to customer via whatssap like other courier services did when parcel has been delivered. Then, they will return the parcel to the center if no one at home. They could just simply leave the parcel in the mail box though like other courier services did and send picture to us as a proof.