Cheaper price isn't worth the pain
Opened an account and asked to have it cancelled. Went through their long cancellation survey but for some reason they didn't get it at their end so I was charged again the next month. I emailed and asked for it to be refunded and was refused as I completed the cancellation survey again the previous day which they clocked as the first time.
An email to cancel and perhaps a couple of clicks for terms and conditions of cancellation should be sufficient but it takes you through page after page asking you if you are sure you want to cancel (I know because I did it twice).
Have had to threaten to do a chargeback through the card provider.






