Ive bern playing for 5 years and i have had on avarage 5 wins a year of small amounts, gift cards and prizes. I worked out i came in just below even. However. My brother and sister-in-law have won £50... See more
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People's postcode lottery does exactly what it says... for the people, millions of people who are helped, encouraged and supported in ways that are endless. During the call today I learned so much a... See more
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Had to wait on hold for a while but once my call was answered I was dealt with efficiently. The call handler also updated some information while we were dealing with the reason for my call. Was part... See more
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Speaking with the lady (sorry forgot her name now 😞) she listened to my query and solved it immediately without any problem. When I originally received my winning email, I was just about to order my... See more
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Company details
- Charity
- also in
- Lottery Vendor
About Postcode Lottery
Written by the company
Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.50 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.50.
£1.8 Billion for Charities & Good Causes No less than 30% of the ticket price goes to charities, so our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.8 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Postcode Lottery
Written by the company
- Contact information
- If you have a query about the lottery or need help with your subscription, we’re here to help at www.postcodelottery.co.uk/about-us/contact-us. If your request is urgent, we strongly recommended that you call us on freephone number 0808 109 8765.
Guaranteed Winners Every Day
20 draws/month for £12.50 - your chance to win millions!
For £12.50 a month you'll be entered into all draws to win amazing prizes!
Plus, a minimum of 30% of the ticket price goes to charities and good causes!
Contact info
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
- 0808 1098 765
- info@postcodelottery.co.uk
- www.postcodelottery.co.uk
Refer a Friend to Postcode Lottery
You should know
4.8
Excellent
51K reviews
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Theres a good chance of winning prizes…
Theres a good chance of winning prizes and cash and you never know they might knock on your door one day with golden envelope 🤞🤞🤞
October 25, 2026
Unprompted review
Reply from Postcode Lottery
Hello Chris,
Thank you so much for taking the time to share your review.
We really appreciate you taking part and we'll be keeping our fingers tightly crossed for you!
Have a great day!
Alexis
ON MYSELF OF COURSE???
The advertising for Postcode Lottery is by and large in keeping with today’s begging for money The advert when the one woman is asked What will you be spending the money on? (as if it’s any of their business) she gloats her greed is horrible she replies “On myself of course!!” This is disgusting being encouraged to be so selfish You would think that if you win for a small amount you paid we might think of others not advertise your own greed
She turns my stomach every time it comes on I would like to think that if I did contribute to another’s winnings they would at least think of someone less fortunate
Horrible woman and an organisation who should be mindful
October 23, 2026
Unprompted review
Reply from Postcode Lottery
Hi Arpin,
Thank you for your review and for sharing your thoughts with us.
We’re sorry to hear that you didn’t enjoy this particular advert and understand that the message portrayed hasn’t resonated positively with you. We appreciate you taking the time to explain how it made you feel.
Feedback like this is important to us, and we’ll make sure your comments are shared with the relevant team.
Thanks,
Matthew
My wife was member about 15 years
My wife was member about 15 years, she never win even 1p, all bullshit and scam
I cancelled my wife’s direct debit myself straight a way, I believe winners are fake, uk lottery , horse racing, football are all rigged
Keep far a way from them
October 23, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your feedback,
I'm sorry to hear your wife hadn't won a prize playing Postcode Lottery.
At Postcode Lottery it is only postcodes with active subscriptions which are entered into our draws. Every postcode has an equal chance of winning our daily prizes such as the £15, £1,000 and £250,000 prizes. This also means there are no rollovers and every prize will be won.
In 2025, 84% of players won a prize. These included our weekly Millionaire Street prize, £250,000 prize, shares of the Postcode Millions prize and exciting Special Extra prizes, alongside our £1,000 prizes, £15 prizes, Prize Vouchers and e-Gift Cards.
Once a postcode is entered there is the chance to win in all draws and no matter which postcode you play with, it's true what they say - winning comes entirely down to the luck of the draw.
If you have any questions or would like more information please give our Customer Experience team a call on Freephone 0808 10 9 8 7 6 5 or online at https://www.postcodelottery.co.uk/about-us/contact-us
Kind regards
Andrew
Not happy with silly gifts instead of…
Not happy with silly gifts instead of gift cards
October 22, 2026
Unprompted review
Reply from Postcode Lottery
Hello.
Thank you for taking the time to leave us a review.
We’re sorry to hear that our non-cash prizes aren’t for you. Alongside these prizes, there are still plenty of fantastic cash prizes to be won, including our £250,000 monthly prize and our Saturday Shared Million.
We wish you the very best of luck in the upcoming draws and hope there’s a lovely cash win heading your way soon!
Warm regards,
Shaun
Not nice
After cancelling my subscription Post lottery still keeps trying to get my money from my bank, so disappointing
October 23, 2026
Unprompted review
Reply from Postcode Lottery
Dear Anna,
Thank you for taking the time to leave us a review.
If your payment for this month was requested before your subscription was cancelled, we may attempt to collect the payment up to three times throughout the month.
To make sure everything has been cancelled correctly and give you peace of mind, I’d recommend contacting our Customer Experience team on our freephone number 0808 109 8765. One of our team will be happy to check this for you.
Kind regards,
Shaun
How come with a enterprise as big as…
How come with a enterprise as big as this and taking millions ,we can't get on your website ??????? time to leave this Scamming of millions of people ,feeding the fat cats yet again,Greed!!!!
October 22, 2026
Unprompted review
These competitions feel like they're…
These competitions feel like they're designed to give people false hope. I've never won anything, and it seems like the whole thing is set up from the start.
October 21, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your feedback,
I'm sorry to hear you haven't won a prize as yet.
At Postcode Lottery it is only postcodes with active subscriptions which are entered into our draws. Every postcode has an equal chance of winning our daily prizes such as the £15, £1,000 and £250,000 prizes. This also means there are no rollovers and every prize will be won.
In 2025, 84% of players won a prize. These included our weekly Millionaire Street prize, £250,000 prize, shares of the Postcode Millions prize and exciting Special Extra prizes, alongside our £1,000 prizes, £15 prizes, Prize Vouchers and e-Gift Cards.
Once a postcode is entered there is the chance to win in all draws and no matter which postcode you play with, it's true what they say - winning comes entirely down to the luck of the draw, so we'll be keeping our fingers tightly crossed for you!
If you have any questions or would like more information please give our Customer Experience team a call on Freephone 0808 10 9 8 7 6 5 or online at https://www.postcodelottery.co.uk/about-us/contact-us
Kind regards
Andrew
I've tried to log into my account but…
I've tried to log into my account but with no success, I've tried everything but no success absolutely waste of my time.
October 20, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your feedback Tony.
I am sorry that you have not been able to access your online account. Please call our Customer Experience Team on freephone 0808 10 9 8 7 6 5 and one of my colleagues will be happy to help you.
Good luck in our draws!
Kind regards,
Wendy
Going through the complaints below
Going through the complaints below. It seems clear I am nor the only partipant that is disgusted and frankly insulted with the cheap and useless lottery win prizes". Postcode lottery prefers to refer to them of gifts. No they are PRIZE wins! No better than an amusement fair prize with all the fake glitz! Shame on you. Expect your celebrities are doing better than us!!!!
October 20, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your feedback Susan.
We have had a mixture of cash prizes and voucher prizes for a few years now and are always looking at ways to keep our prizes on offer exciting and appealing. It's just down to luck which postcodes are drawn and for which prizes.
Thank you for your support over the years and best of luck in our draws!
Kind regards,
Wendy
Excellent staff always polite pleasant…
Excellent staff always polite pleasant thankyou Christina Walton
October 19, 2026
Unprompted review
Reply from Postcode Lottery
We are happy to hear you had such a great chat with our team, and it was so positive, Christina. Thank you for your wonderful review! - Jay 😊
I’ve had no problem with the postcard…
I’ve had no problem with the postcard lottery, except I could do with a couple of big wins.😂
October 18, 2026
Unprompted review
Reply from Postcode Lottery
Thank you very much for your feedback. Good luck in all the upcoming draws for a big win! 🍀🤞🏻💰-Ken
Finally decided to cancel
Finally decided to cancel. I worked out I've spent about £700 probably more since I joined and had 2 x £10 vouchers so I'd rather spend my money elsewhere with better odds of winning or just save the £12.50 a month. My advice is the winners are in higher end postcodes so working class won't get a look in.
October 17, 2026
Unprompted review
Reply from Postcode Lottery
Hi there,
Thank you for taking the time to leave a review.
We'd like to reassure you that at Postcode Lottery, all of our winning postcodes are selected completely at random. Every postcode has an equal chance of winning, regardless of where it's located. Our draw process simply cannot tell where a postcode is in the country, so every player has exactly the same opportunity, whatever their area.
We're sorry to hear you've decided to cancel, but we truly appreciate all the time you've played with us and the support you've given to good causes along the way. Our door is always open, and we'd love to welcome you back in the future.
Thanks,
Matthew
Life changing experience …
Life changing experience Everyone is a winner !
October 15, 2026
Unprompted review
Reply from Postcode Lottery
Thank you very much for your feedback. Good luck! 🍀❤️🤞🏻-Ken
What an absolute scam
What an absolute scam! Corporate take all the money. The rest of the so called big winners are paid actors.
You ask questions about postcode lottery and they have a script to read from.
It's all a money making SCAM!!!
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Hi there,
Thank you for taking the time to leave a review, we really do appreciate all feedback.
We're sorry to hear you feel this way. We're incredibly proud that, thanks to our wonderful players, Postcode Lottery has raised an amazing £1.8 billion for charities and good causes. Over more than twenty years, our players have supported over 20,000 good causes, making a real difference in communities right across the country.
We'd also like to reassure you that every winning player you see in our adverts is a genuine winner, not an actor.
Fingers crossed we can get you a lovely win very soon.
Thanks,
Matthew
Yet again another winner up North
Yet again another winner up north. They say its randomly picked so why are there a lot, I mean a lot more winners up north. One postcode has won it twice within a short time frame. Have a look & see for yourselves. Normally the wirral area does well. Wait for the response. Who says there isnt a North South divide, with the postcode lottery there is. Time to leave it think.
October 15, 2026
Unprompted review
Reply from Postcode Lottery
Thanks for your review Mark.
The winning postcodes are selected at random so it's just down to luck which postcodes are drawn. You can find more information about how are draws are conducted and the odds of winning on our website here: https://www.postcodelottery.co.uk/support/faq
Thank you for your support Mark as thanks to our players Postcode Lottery is proud to have raised over £1.8 Billion for over 20,000 charities and good causes.
Kind regards,
Wendy
Spoke to somone called bmo
Spoke to somone called mr bmo, he didnt have a clue what he was doing, I asked to see how many tickets I was playing for told me 6, but i only have 3, then I asked which postcodes he ended up giving me 8 different postcodes, couldn't understand a word he was saying very deep accent, surly they would hire people on the phones with a clean accent, not paying anymore I quit its becoming a joke very unprofessional
October 17, 2026
Unprompted review
Reply from Postcode Lottery
Hi there,
Thank you so much for taking the time to share your feedback with us.
We're really sorry to hear you didn't have a great experience when contacting our Freephone number.
We'd love the chance to put this right. Please give us another call and we'll be more than happy to go through everything with you and get this sorted for yourself.
We genuinely appreciate all the time you've played with us, and we'd love to welcome you back in the future.
Thanks,
Matthew
Won a gift but my choice had sold out
Speaking with the lady (sorry forgot her name now 😞) she listened to my query and solved it immediately without any problem. When I originally received my winning email, I was just about to order my item but was distracted with an emergency I had to deal with so never finished. When I returned 10 days later there was little choice left and the 2 items I had an eye, were no longer available online. I called customer services & the PL agent advises the catalogue to choose from often gets re-stocked but she would check my chosen items to see if they had any spare. Hooray she did! She ordered immediately my first choice and I received it a few days later. I love postcode lottery nothing is ever a bother! I just need to win the big money! Please xx 🤞🏼🫶🏻
September 15, 2026
Unprompted review
Reply from Postcode Lottery
It's great to hear that our team helped you with your prize query and we hope you enjoy your prize. Thank you for taking the time to leave us this wonderful review Diane. Good luck in the draws🍀
- Theresa😊
I signed up to uk lottery and generally…
I signed up to uk lottery and generally loose money but still win a little month on month. With postcode lottery yes we loose money but hear nothing for months even years. I'll be going back to UK lottery at least I feel I've won something even overall loosing
October 14, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for the feedback, Andrew.
If you have not heard from us in a while, you can contact us on our free phone number to subscribe to our monthly newsletter.
We will also contact you if you win a prize by text, email, phone, or letter.
You can also keep up to date by creating a My Account online, which also gives you access to exclusive player games. To set up your online account, please visit us online here and create your account - https://login.myaccount.postcodelottery.co.uk/
Best regards
Shaun
Postcode lottery has changed...
Postcode lottery has changed...pays lots of money for celebrity endorsement and is now spending money on projects I don't agree with..
Cancelled !!!
October 12, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your feedback Ian.
Marketing is one of our core costs as it engages new players and brings attention to Postcode Lottery, enabling us to support more charities. The money used for our television campaigns is not removed from our charities or prize plan. The use of celebrities in our advertising campaigns is to bring more brand awareness which means we can raise more funds for charities!
Kind regards,
Wendy
I’m still waiting for a big prize…
I’m still waiting for a big prize…
Every month I thought I will leave..
But I hope I will win soon a biggest…..
October 12, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your review Shakoora.
The winning postcodes are selected at random so it's just down to luck if your postcode is selected!
Fingers crossed for a win soon!
Kind regards,
Wendy
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