Ive bern playing for 5 years and i have had on avarage 5 wins a year of small amounts, gift cards and prizes. I worked out i came in just below even. However. My brother and sister-in-law have won £50... See more
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People's postcode lottery does exactly what it says... for the people, millions of people who are helped, encouraged and supported in ways that are endless. During the call today I learned so much a... See more
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Had to wait on hold for a while but once my call was answered I was dealt with efficiently. The call handler also updated some information while we were dealing with the reason for my call. Was part... See more
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Speaking with the lady (sorry forgot her name now 😞) she listened to my query and solved it immediately without any problem. When I originally received my winning email, I was just about to order my... See more
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Company details
- Charity
- also in
- Lottery Vendor
About Postcode Lottery
Written by the company
Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.50 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.50.
£1.8 Billion for Charities & Good Causes No less than 30% of the ticket price goes to charities, so our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.8 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Postcode Lottery
Written by the company
- Contact information
- If you have a query about the lottery or need help with your subscription, we’re here to help at www.postcodelottery.co.uk/about-us/contact-us. If your request is urgent, we strongly recommended that you call us on freephone number 0808 109 8765.
Guaranteed Winners Every Day
20 draws/month for £12.50 - your chance to win millions!
For £12.50 a month you'll be entered into all draws to win amazing prizes!
Plus, a minimum of 30% of the ticket price goes to charities and good causes!
Contact info
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
- 0808 1098 765
- info@postcodelottery.co.uk
- www.postcodelottery.co.uk
Refer a Friend to Postcode Lottery
You should know
4.8
Excellent
51K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Extremely friendly
Extremely friendly, helpful and professional customer advisor helped provided.
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Great to hear! 😊
- Michaela
Very helpful…
The person I spoke to was very helpful and efficient. Everything was explained properly and the small matter was updated and sorted very quickly. Why can't other companies be this good !
Well done
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thanks for your kind feedback!
- Michaela
Nice person,i spoke to,solved my problem
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thanks for your positive review! 😊
- Michaela
Excellent customer experience
I spoke to a lovely 2 Infact, wonderful people, polite and really grateful that im playing the lottery sincere too, especially the 2nd lady we had a lovely chat together felt like I was talking to a friend amazing people and solved both my problems there and then Mike Fodder
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Lovely to hear! Thanks for sharing 😊
- Michaela
Very friendly and tried to work a…
Very friendly and tried to work a solution for me.
Unfortunately the solution didnt work as the problem is that your website has unsupported protocols, whatever they are! which stop me from gaining access.
Since the solution still required me to use the postcode lottery access I still couldnt get my voucher 🥲
However, by forwarding the link to my husband he could access the voucher from his phone.
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Hi Susan,
Thank you so much for taking the time to share your feedback with us.
We're delighted to hear that the agent you spoke with was friendly and went out of their way to help. We'll be sure to pass your lovely comments on to them!
We're really sorry to hear that the solution didn't do the trick and that you still haven't been able to access your voucher. Please do get back in touch with us and we'll be more than happy to take another look and find a solution that works for you.
Thanks,
Matthew
Lovely gentleman that soon sorted…
Lovely gentleman that soon sorted everything out and guided me through step by step very patiently.
October 1, 2026
Unprompted review
Reply from Postcode Lottery
We're so glad to hear this! Thank you 😊
- Michaela
Reply from Postcode Lottery
Thanks for your review! 😊
- Michaela
Prompt & polite
Prompt & polite. Very human experience which makes a change!!
October 1, 2026
Unprompted review
Reply from Postcode Lottery
What lovely feedback! Thank you so much 😊
- Michaela
Excellent your agent was understanding…
Excellent your agent was understanding and respectful
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thank you 😊
- Michaela
I am sorry i have forgotten the ladies…
I am sorry i have forgotten the ladies name but
she was really happy and cheerful and very helpful
A real asset to your company
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Lovely to hear! Thank you 😊
- Michaela
I found the customer service very…
I found the customer service very helpful and understanding whenever I have had to call. Keep up the good work.
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thank you! Always happy to help 😊
- Michaela
Very polite and helpful dealt with my…
Very polite and helpful dealt with my enquiry strait away
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Great to hear! 😊
- Michaela
The lady was very helpful only i…
The lady was very helpful only i am.disppointed that i had to contact and have missed prizes due to no communication. Disappointed in some respects imagine paying 12 pound a month and then not winning its alot of month per month. I believe every prize no matter hiw small should be just as important. So i missed a prize?
October 1, 2026
Unprompted review
Reply from Postcode Lottery
I'm so sorry to hear this. If you mentioned this to the agent, they will investigate this further for you. If not, please do get back in touch. Thanks for your feedback. We really appreciate it!
- Michaela
Friendly explained what I did wrong put…
Friendly explained what I did wrong put it right 👍
October 1, 2026
Unprompted review
Reply from Postcode Lottery
I'm glad we were able to help 😊
- Michaela
Easy telephone call nice person on the…
Easy telephone call nice person on the line
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thanks for sharing! 😊
- Michaela
Lovely customer service
Lovely customer service. So helpful and answered my question immediately
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thanks for your positive review! 😊
- Michaela
Great service
Contacted the helpdesk to change my contact details and Holly was very professional, helpful and a joy to speak to.
Details were updated immediately.
The whole process was so quick and easy.
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your lovely review, we're glad we could help 😊 - Lauren
Very helpful customer service
Very helpful customer service, lovely lady on the phone. Just waiting to win something now...
October 1, 2026
Unprompted review
Reply from Postcode Lottery
We're glad that we could help, thank you for your review 😊 - Lauren
Easy to contact and resolved issues…
Easy to contact and resolved issues quickly and painlessly
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your review, that's great to hear! 😊 - Lauren
Adam was extremely helpful and he…
Adam was extremely helpful and he explained everything I needed to know.
He sent me the link straight away to my email account so that I could claim my prize.
October 1, 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your kind review Jacqueline and congratulations on your prize! 🥳 - Lauren
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