I am pleasantly surprised and pleased that my justified complaint about an incomplete delivery was dealt with very quickly and in a friendly manner. It was particularly gratifying to hear that the emp... See more
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I was a bit disappointed when I received 10 photobooks and two of them were damaged I supposed due to problems during transportation. I contacted the customer service via chat, I only had to wait 3 mi... See more
Ordered an expensive poster and had problems with a Gift-Code, that didnt work. Had great contact with Mr. Martin P. from the costumer service. He solved my problem in no time so i could save a lot of... See more
Today I have gotten problems using a voucher. So I have had to order the regular way. After I've done this, I was writing a ticket, just to let the Service know about the problem. In the end the probl... See more
Company details
Written by the company
Bei uns dreht sich alles um Geschichten. Die guten, die großartigen – diejenigen, die du wieder und wieder hören willst. Wir versprechen, dass deine Geschichten so lebendig bleiben wie an dem Tag, an dem sie entstanden sind. So kannst du auf all die schönen Momente zurückblicken und dich auf neue freuen. posterXXL wurde 2004 in München gegründet und machte sich mit personalisierten Wandbildern einen Namen, die aus verschiedenen Materialien (wie Leinwand, Poster oder Acrylglas) hergestellt wurden. Seitdem haben wir unser Produktangebot um Fotobücher, Fotoabzüge, Kalender, Karten und andere kreative Fotogeschenke erweitert. posterXXL ist Teil der Storio group. Zusammen sind wir acht Marken in vierzehn Märkten und stellen Produkte für über elf Millionen Kundinnen und Kunden her. Damit sind wir einer der führenden Anbieter von personalisierten Fotoprodukten in Europa. Wir sind ein Ort, an dem die Geschichten des Lebens geschrieben, gestaltet und geteilt werden. Ein Ort, an dem wir neue Wege schaffen, um Erinnerungen und Geschichten zwischen Menschen und Generationen weiterzugeben. Und wo wir gemeinsam Freude schaffen, die bleibt. Wir erwecken deine Geschichten mit einer Reihe von hochwertigen, personalisierten Fotoprodukten wie Fotobüchern, Wandbildern, Kalendern und Geschenken zum Leben. Mit unserer innovativen Technologie kannst du deine Wunschprodukte schnell und einfach personalisieren, ob für dich selbst oder als liebevoll gestaltetes Geschenk. Unsere Fotoprodukte werden mit großer Sorgfalt hergestellt, um all deine großen und kleinen, geplanten oder unerwarteten Geschichten zum Leben zu erwecken, damit du sie noch viele Jahre lang immer wieder erleben kannst.
Zufriedenheit garantiert
Wir möchten, dass dein Erlebnis mit uns rundum positiv ist.
Gibt es ein Problem beim Gestalten oder bist du mit deiner Bestellung nicht zufrieden? Hol dir Unterstützung in unserem Hilfe-Center oder wende dich an unser Kundenservice-Team, und wir finden die beste Lösung für dich.
Contact info
Parsdorfer Weg 10, 85551 Kirchheim b. München, 85551 , Kirchheim bei München, Germany
- 089 122 333 11
- https://service.storiogroup.com/hc/de/p/contact
- www.posterxxl.de
Aktuelle Angebote
4.5
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Best company to put beautiful things on…
Best company to put beautiful things on canvas 😊
April 14, 2023
Unprompted review
Very good quality of pictures and fast…
Very good quality of pictures and fast delivery
March 31, 2023
Unprompted review
Just made Perfectly for what I…
Just made Perfectly for what I expected... Thanks
March 30, 2023
Unprompted review
Photo on a canvas
I ordered a Photo on a canvas. The result is stunning.
It only took 3 days from online ordering to delivery to my doorstep.
March 2, 2023
Unprompted review
Nice photo book
I made Some photo books. They arrived only a few days lauter. The quality Was good and the Software to create the book was okay.
February 21, 2023
Unprompted review
I miss my package and ask the customer…
I miss my package and ask the customer service. Mr. Halid K. give me an answer and find a resulotion for my problem. Great...
February 20, 2023
Unprompted review
Super Service
January 22, 2023
Complete satisfaction
I’ve had three separate orders recently and all went very smoothly. The website is easy to manage, the posters turn out well and the delivery is prompt.
Keep doing what you are doing. I would recommend poster XXL
Klaus
February 3, 2023
Unprompted review
Good and quick support
Good and quick support! Thanks to Halid K. for your helpful support!
February 1, 2023
Unprompted review
Shipment was lost
Shipment was lost, probably by DHL. One day after claim from may side, the poster was delivered, great
Thanks to posterXXL team and Stanislav Dj.
January 31, 2023
Unprompted review
I am really satisfied with the service…
I am really satisfied with the service of Poster XXL. The service team is very helpful and solve your problem immediately if you are not satisfied with the result of the pictures. I will continue to order from poster xxl and can only recommend it to everyone.
R.M.
January 31, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivered less than ordered (no frame…
Delivered less than ordered (no frame although ordered and paid). No reply after weeks to solve the problem. Not the first time. Quality and service currently not acceptable.
January 30, 2023
Unprompted review
Reply from posterXXL
Dear Chris,
Thank you for your feedback.
We are deeply concerned to hear that you did not receive your order completely.
In order to check the reason behind this, I would like to ask you to contact us directly via our contactform https://service.posterxxl.com/hc/de/, please make sure to include your ordernumber, your full name and your email address as it appears on your account. Thank you in advance.
Please do not hesitate to contact me if you have any further questions.
Kind regards,
Isabelle Weber
posterXXL GmbH
Communication & Social Media
i am fully satisfied
Top quality, easy order and very good colour rendering, as like on my screen.
January 28, 2023
Unprompted review
The service is impeccable
The service is impeccable.
As the name of the company says, it's a good place to print out big pictures. I am less satisfied by the quality of pictures in a small format. But now that I know it, I'm fine with it.
January 24, 2023
Unprompted review
Best Service and support from Jovana…
Best Service and support from Jovana A.. Excellent !
December 4, 2022
Unprompted review
Really nice books, good support
I always order my picture books with poste XXL and I have always been very happy with it. I had an issue once after an update that all my previous work has gone. That was really annoying but seemed to be a one time problem which they solved quickly. The team had been very cooperative and I got a voucher for my next picture book.
December 7, 2022
Unprompted review
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