Poundland Reviews 

1,416
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, most reviewers were unhappy with their experience overall. Many customers frequently complained about rude and unhelpful staff members, pointing out poor customer service, aggressive attitudes, and unprofessional behaviour during their store visits. Shoppers also struggled with low-quality items that broke very easily and experienced major frustrations when trying to process store returns or exchanges. Some reviewers were happy with individual employees, noting that certain staff members went out of their way to provide exceptionally helpful and friendly customer assistance. Consumers additionally mentioned that specific goods offered good value and reasonable pricing for their everyday household shopping needs.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many consumers expressing frustration over rude,... See more

Product

Clients share ambiguous opinions on product experiences, highlighting a wide range of differing quality... See more

Customer service

Users describe negative interactions with customer_service, noting that staff members are often rude,... See more

Price

People report ambiguous experiences with price, as opinions are heavily divided regarding costs and... See more

Location

Reviewers mention ambiguous feedback about location, noting visits to various different branches. Consumers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Poundland Oxford street Swansea has gone rubbish now and isn't the same since they had restructuring with the business and taken away the fresh produce and freezers and now replaced it with sweets pic... See more

Rated 1 out of 5 stars

Absolutely appalling behaviour from staff regarding an innocent animal trapped in their store. Zero compassion from staff. Mind blowingly shocking behaviour. They unalived the poor bird even tho there... See more

Rated 1 out of 5 stars

Very disappointed to see you now only have self-service checkout at your Burnley store with a cashier overseeing this operation. On a positive it brings about conversation amongst shoppers as to wh... See more

Rated 1 out of 5 stars

Customer service is DEAD AS FAR AS POUNDLAND ARE CONCERNED. In their Morecambe branch on Monday, in their Cleveleys branch on Tuesday, NOT ONE SINGLE MEMBER OF STAFF OFFERING CUSTOMERS SERVICE AT TILL... See more


Company details

  1. Baby Store
  2. Party Store
  3. Stationery Store

Information provided by various external sources

Everything for £1 was the idea of our founders in 1990 and we're still true to that great vision today, only at Poundland.


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.9

All reviews

(1,416)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

Shop else where

Every single time I’m in the place I get my eye wiped shelves wrongly priced and this can’t be by accident it’s constant we need a Home bargains in Abbey Centre . After getting hoodwinked in Poundland you’d be cheaper in M&S

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Staff attitude and ineffective Customer Relations team

This review is regarding my local store in Barking High Street where I frequently had to pop in.
Staff is unprofessional & rude, shouting at paying customers unnecessary , making vulnerable customers anxious, uncomfortable and embarrassed.
Deployed Security is untrained & unqualified. Body language is like an enforcement officer and thinks he has a privilege to harass anyone by following in the isles for no apparent reason.
The store reflects a corner of 3rd world where harassment & bullying is common practice.
Poundland Customer Relation team is equally inefficient, surely the front and back end staff have been trained and hired using a same recruitment procedure.
I would recommend checking Amazon Prime because most of items are available cheaper and delivered the same day.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

As a parent, you never forget something like this.

My newborn daughter wore a baby onesie bought from Poundland for around an hour before concealed pills were discovered hidden inside the foot area. Hampshire Police attended and collected them.

The incident alone was terrifying — but what’s even harder to understand is how a matter this serious has seemingly been ignored for months through poor communication and automated responses.

January 13, 2026
Unprompted review
Rated 2 out of 5 stars

Poor salads

It was very disappointing when Poundland stopped doing their salad pots and we were so glad when we heard they were going to reintroduce them. Unfortunately something has gone wrong in the meantime and the quality of the new salad is awful. Our favourite was the prawn, which had a lovely flavoured sauce and was not just lettuce. The reintroduced one is horrible, there is no flavour in the small amount of sauce and it is lettuce heavy rather than carrot, sweet corn and cucumber.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

I am a visitor to Salisbury so I don't know the store layout. I asked a store member if the shop sold hand sanitiser. The gravelly voiced woman, snapped, 'there is a sign saying hand sanitiser is out of stock, I'm sick of saying that'. I sincerely hope, until that product is restocked, that dreadful creature is tormented by people hoping to find hand sanitiser.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I went in this afternoon

I went in this afternoon. There was a senior man with glasses a well built bloke in appearance he was overseeing the tills .He was the most helpful, polite,considerate and efficient assistant man ive been served by in a very long time .anywhere let alone poundland

May 6, 2026
Unprompted review

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