Power Tools UK Reviews 

11,132
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I read the reviews with trepidation as I had already placed and paid for my order. My fears were unfounded, as my parcel was dispatched and delivered without fan fare or any problems, and by a deliver... See more

Company replied

Rated 1 out of 5 stars

Terrible company to deal with. Placed an order for an item that showed as in stock. Received an Order Confirmation then a strange Important Order info email then absolutely nothing for a week. They ig... See more

Rated 5 out of 5 stars

Having used Power Tools UK on quite a few occasions over a the years now I am still stunned by how quick these guys can get the order out to me from placing it online. On the one time I had a delay... See more

Rated 1 out of 5 stars

I ordered a Dewalt battery twin pack and other bits on September the 14th sep. The whole order was cancelled the next day, no email explanation from them, nothing. Looks like a lot of people had the s... See more

Company details

  1. Tool Store
  2. Battery Store
  3. Construction Machine Dealer
  4. Lighting Store
  5. Safety and Work Wear Store
  6. Storage Facility

About Power Tools UK

Written by the company

Power Tool UK and 11,000+ Trustpilot Reviews

Power Tools UK no longer use Trustpilot as a method of collecting customer reviews as Trustpilot continue to allow organic (non customers) to post reviews against the wrong company. Due to this lack of interest from Trustpilot in dealing with incorrect and wrongly posted reviews we now use an alternative professional review company to collect genuine customer experience reviews. Current up-to-date customer reviews are easily found posted on our website, our current review company only allow bona-fide customers to post comments about our company, good and occasionally bad, allowing potential buyers to gauge true feedback from actual customers who have experienced service and machines from us at Power Tools UK


Contact info

2.8

Average

TrustScore 3 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(11,132)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order for a set of ladders…

I placed an order for a set of ladders from Power Tools UK to be delivered to Northern Ireland, the order was accepted online and payment made but the order was subsequently cancelled a few days later without actually telling me it had been cancelled. I phoned up the company to understand where my order was and I was told that the order was cancelled as they don't ship to Northern Ireland. Really disappointed me that the company's name is Power Tools UK but they don't sell into 1 of the 4 countries that make up the UK and also by the lack of customer engagement to tell me my order was cancelled. I even offered to pay extra for delivery but still the company refused to do business with me so I can't unfortunately give a positive review.

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Ordering clear and simple and kept up to date with delivery arrangements.
Product arrived quickly and packaging not damaged.
Happy customer.

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

First order

I have not actually had the items delivered yet, taking a bit longer due to the COVID issue but given 5 stars from the customer service I received. I ordered these on Friday the 8th of May, site had been down due to the virus, called on the Monday just to ask when I could expect, nice lady said she would get someone from sales to call with stock update and within 30 minutes I was called. Then had message to say that my order had been despatched on 48 hour express, same day (will take longer due to COVID). Just really good to actually be called back and great team to deal with, hopefully the items will be here soon :-). would not hesitate to recommend, and will use again for sure, very refreshing.

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Totally satisfied

Amidst all the coronavirus upheaval: I ordered a DeWalt table saw one day and it arrived the next. They used Parcelforce to deliver it, so it wasn't damaged.
After endless research on the web I found Power Tools UK to be the cheapest and with a user-friendly ordering process, I really could not be more satisfied.

May 12, 2020
Unprompted review

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