Powertool World Reviews 

10,477
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 964 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the product quality and that the prices offered are highly competitive. People frequently mention that delivery is fast, with items arriving on time and often being well-packaged. However, some customers also noted several issues regarding the purchasing experience. A group of reviewers reported problems like receiving items incomplete, such as mowers without necessary equipment, or items arriving damaged. Additionally, some people experienced delays, concerns about missing orders, or issues with billing, such as missing delivery fees during refunds.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast dispatch times, competitive... See more

Product

Reviewers mention ambiguous feedback about product quality and conditions, as experiences vary significantly.... See more

Price

Customers had positive experiences with price, consistently reporting competitive costs and great value... See more

Order

People report ambiguous experiences with order processes, reflecting a clear split in customer satisfaction.... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wera screwdriver and 30 bit set. £80 but quality tools. Didn't want to carry loads of screwdrivers so this particulr model was the ultimate choice. Ratchet, reversable, locked, internal bit storage, e... See more

Rated 5 out of 5 stars

Ordered several different items. All arrived on time and well packaged (and by a polite delivery person in courier company uniform). Nothing went wrong and very happy with purchases. 5 Star all rou... See more

Rated 5 out of 5 stars

The web site gives full and clear information on the tools on offer, ordering is very easy. Delivery was very quick (ordered on a Sunday and arrived the next day) as well as trouble free with track... See more

Rated 5 out of 5 stars

I ordered a Dewault Grass Strimmer and accessories from Powertool World, which they promptly sent out for delivery the next day. Sadly the accessories arrived the next day but not the strimmer. I phon... See more


Company details

  1. Tool Wholesaler
  2. Battery Store
  3. Construction Machine Dealer
  4. Plumber
  5. Safety and Work Wear Store
  6. Tool Store

Information provided by various external sources

Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done. Family-owned since 1998, Powertool World has become one of the UK's largest tool distributors – and we're still growing.


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(10,477)

979 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service , price and very fast delivery. Even got a reminder to register with Makita for extended warranty awesome

August 26, 2026
Unprompted review
Rated 3 out of 5 stars

Do not order if you need next day delivery

Ordered early yesterday and selected the next day service but 24 hours later my order is still "processing" and has not been despatched.

They say their deadline is 7pm for next day delivery and yet I ordered before 1pm and still they didn't manage to get the order out. I only saved around £10 on a £200 order

Update - I contacted Customer services by email and eventually later that day they acknowledged and i received and shipping notice from DPD - but they did need to be prompted.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery handling!

It needs to be more bothered about the fact that it got the delivery wrong - the customer shouldn't have to chase to correct a situation that is has no control over.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

Great value, no fuss transaction & delivered the next day at no extra cost, what’s not to like…will be using again…thanks…

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Trend router

Found the Trend router I required at the right price on this website. Placed order and the item was delivered next working day as stated. Never used power tool world before but will definitely use them again.

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quality kit delivered on time.

Wera screwdriver and 30 bit set. £80 but quality tools. Didn't want to carry loads of screwdrivers so this particulr model was the ultimate choice. Ratchet, reversable, locked, internal bit storage, extendable and removable magnetic locking bit holder. If you value quality tools like me. This is worth having.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

POWERLESS

The most incompetent company that I have had the misfortune of dealing with. Customer service is abysmal. They do not care about you once they have got your money. AVOID.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

Wow ….BEAWARE IF YOUR ORDERING USING…

Wow ….BEAWARE IF YOUR ORDERING USING YOUR BUSINESS BANK CARD !!!!!!!!!!!!!!!!!!!!!!!!!
Ordered a makita saw bench. Arrived in a plain cardboard box upon opening found item not to be in a makita box and badly packed in dirty polystyrene. Upon inspection no assembly bolts , tools or instructions
Rang to ask for bolts to be sent. Told I need to send back everything. Needed this bench quickly for a job I was doing so I ordered from another supplier . I’ve now been informed that because I paid on my business card that the order is classed as a trade sale and the terms and conditions state that i can only have a credit not a payment refund even though it arrived with parts missing
Imagine if you paid a grand for a tool that arrived faulty and u had to quickly get one from another supplier and you could only get a credit for that amount. I’m proceeding with a charge back from my bank. Don’t order from Powertool World you’ve been warned. !!
Will let you know how it proceeds

August 20, 2026
Unprompted review

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