Powertool World Reviews 

10,478
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 964 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the product quality and that the prices offered are highly competitive. People frequently mention that delivery is fast, with items arriving on time and often being well-packaged. However, some customers also noted several issues regarding the purchasing experience. A group of reviewers reported problems like receiving items incomplete, such as mowers without necessary equipment, or items arriving damaged. Additionally, some people experienced delays, concerns about missing orders, or issues with billing, such as missing delivery fees during refunds.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast dispatch times, competitive... See more

Product

Reviewers mention ambiguous feedback about product quality and conditions, as experiences vary significantly.... See more

Price

Customers had positive experiences with price, consistently reporting competitive costs and great value... See more

Order

People report ambiguous experiences with order processes, reflecting a clear split in customer satisfaction.... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wera screwdriver and 30 bit set. £80 but quality tools. Didn't want to carry loads of screwdrivers so this particulr model was the ultimate choice. Ratchet, reversable, locked, internal bit storage, e... See more

Rated 5 out of 5 stars

Ordered several different items. All arrived on time and well packaged (and by a polite delivery person in courier company uniform). Nothing went wrong and very happy with purchases. 5 Star all rou... See more

Rated 5 out of 5 stars

The web site gives full and clear information on the tools on offer, ordering is very easy. Delivery was very quick (ordered on a Sunday and arrived the next day) as well as trouble free with track... See more

Rated 5 out of 5 stars

I ordered a Dewault Grass Strimmer and accessories from Powertool World, which they promptly sent out for delivery the next day. Sadly the accessories arrived the next day but not the strimmer. I phon... See more


Company details

  1. Tool Wholesaler
  2. Battery Store
  3. Construction Machine Dealer
  4. Plumber
  5. Safety and Work Wear Store
  6. Tool Store

Information provided by various external sources

Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done. Family-owned since 1998, Powertool World has become one of the UK's largest tool distributors – and we're still growing.


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(10,478)

982 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a power-tool and it came no…

Ordered a power-tool and it came no problem. There was an issue with the tool and I contact them to get help regarding by returning etc. They have been really slow and I’m disappointed in the aftercare. They said they would sent a return label. As yet nearly a week later nothing

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service I placed my order, received an email that my order was ready for collection. As I live close to the warehouse I collected my order the next day. Great service at great prices.
I will definitely use this company again.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

No tool in the box!!

Purchased a router and received a package that consisted of the outer box inside of which was the systainer and a free hat but the tool and the spanner were missing. I contacted customer services and informed them of the situation and was asked to provide photos which I did, I was told they would retreave cctv images and get back to me. They have not bothered to get back and don’t respond to emails and I am unable to contact via the phone. I am left with no alternative other than raise a dispute with the bank.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Hikoki (used to be Hitachi) are the best

Hikoki (used to be Hitachi), in my view, make the best powertools available.... but they are not that readily available.. but Powertool World - CT Fixings do seem to have great stock and variety of packages...

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

Order No. 1002498218

Order No. 1002498218

Invoice #: 1002060125

I paid £8 especially for a Saturday delivery and my order did not arrive until the Monday.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a circular saw on line 28th July

I bought a saw on line 28th July . The next day decided to return the item as this was no longer required . I went on to the website followed the instructions and waited, and waited- didn’t hear anything back . Thought hmm bit strange let me call them, phoned got prerecorded messages with instructions to initiate return on website . I decided to see if I could get through to sales - no joy ! This is becoming very painful and beginning to wonder whether this company actually has staff to provide customer service or lost sales support . Based on my experience to date I wouldn’t be buying from this website again

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Powertool world did a great…

The team at Powertool world did a great service delivering my order. Dpd lost par of my order but the customer service team looked into it and resolved very quickly. Great customer service and 10 out of 10 for the whole team. Would recommend great job from everyone.
Many Thanks
Mark

July 17, 2026
Unprompted review

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