I have a PowUnity tracker and subscription since 2022. So far, I contacted the help department twice with two very specific questions (one subscription- and one tech related question) and same were... See more
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Bought a powunity biketrax in January, had the tracker fitted, tracks my bike half the time. Doesn't ever show my bike being in my property or my works always a few buildings or streets away. Custom... See more
Company replied
I recently had my bike stolen and luckily had a PowUnity Biketraxx tracker on my bike. In less than three hours, my bike was already sold to a bike chopshop half way across the city. Thanks to th... See more
Company replied
Never had any problems with them. I had a tracking malfunction after aprox 1-2 years of owning it and it got replaced for free with a year free tracking. Recently wanted to change subscription typ... See more
Company details
Written by the company
PowUnity – Smarte Diebstahlsicherung für E-Bikes und mehr PowUnity steht für innovative Technologie, die das Leben von E-Bike-Besitzern revolutioniert. Das österreichische Unternehmen entwickelt und vertreibt mit Stolz den BikeTrax GPS-Tracker, der weltweit zu den effektivsten Diebstahlschutzlösungen für E-Bikes zählt. Dank der nahtlosen Integration in die E-Bike-Antriebe und der benutzerfreundlichen Smartphone-App ist PowUnity die erste Wahl für alle, die ihre wertvollen E-Bikes vor Diebstahl schützen möchten. Warum PowUnity? BikeTrax GPS-Tracker: Echtzeit-Tracking und direkte Benachrichtigung bei Bewegung deines Fahrrads. Maximale Sicherheit: BikeTrax ist nahezu unsichtbar in den Motor deines E-Bikes integriert und bietet höchsten Schutz. Einfache Bedienung: Dank der intuitiven PowUnity-App behältst du jederzeit den Überblick über den Standort deines Fahrrads und kannst im Notfall schnell reagieren. Vertrauen und Zuverlässigkeit: PowUnity bietet exzellenten Kundenservice, regelmäßige Updates und eine kontinuierliche Weiterentwicklung ihrer Technologien, um das bestmögliche Nutzererlebnis zu garantieren. Erfahrungen unserer Kunden Tausende begeisterte Nutzer auf der ganzen Welt vertrauen bereits auf die Lösungen von PowUnity. Ob Pendler, E-Bike-Liebhaber oder Freizeitfahrer – sie alle schätzen die Zuverlässigkeit und den hervorragenden Service des Unternehmens. Kunden loben die einfache Installation des GPS-Trackers, die präzise Ortung sowie die Sicherheit, die sie durch PowUnity gewinnen. Nachhaltige Innovationen PowUnity geht über den reinen Diebstahlschutz hinaus. Mit dem Fokus auf umweltfreundliche und zukunftsweisende Technologien trägt das Unternehmen aktiv zur Förderung der E-Mobilität bei. Damit setzt PowUnity neue Standards in der E-Bike-Welt. Fazit Wenn du auf der Suche nach der besten Lösung zum Schutz deines E-Bikes bist, führt kein Weg an PowUnity vorbei. Mit ihrem BikeTrax GPS-Tracker und der benutzerfreundlichen App bieten sie nicht nur Sicherheit, sondern auch ein Stück Freiheit – und das bei maximalem Komfort. Überzeuge dich selbst von den innovativen Lösungen von PowUnity und genieße sorgenfreie E-Bike-Abenteuer.
Contact info
Feldstraße 9d, 6020, Innsbruck, Austria
- info@powunity.com
- www.powunity.com
3.9
Great
103 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Good Product and Vert Good Service
I have a PowUnity tracker and subscription since 2022. So far, I contacted the help department twice with two very specific questions (one subscription- and one tech related question) and same were dealt with, to the utmost satisfaction I must say, within days.
Very, very, happy with the product and the service.
February 17, 2026
Unprompted review
Reply from PowUnity GmbH
Thank you very much for your great feedback and for being with us since 2022! 🙌
We’re especially happy to hear that our support team could help you quickly and to your full satisfaction — both with your subscription and the technical questions. That’s exactly the level of service we aim to provide every day.
It’s fantastic to know that you’re so happy with both the product and the service. We truly appreciate your trust in PowUnity!
Ride safe & stay connected!
Bought a powunity biketrax in January
Bought a powunity biketrax in January, had the tracker fitted, tracks my bike half the time. Doesn't ever show my bike being in my property or my works always a few buildings or streets away. Customer service no longer responding to my emails. Last email I had was to say make sure the tracker isn't fitted next to anything that's metal or carbon fibre. How can I do that if it's meant to be hidden? The bike is aluminum, am I meant just just leave it dangling outside the frame so if the bike gets stolen they can just cut it off. Should of saved myself money and bought an apple air tag for quarter of the price.
Update in response to your reply. Firstly I've not tried to portray myself as a victim, simply asking if I'm told not to place said tracker near metal or carbon fibre then where am I meant to fit said tracker other than outside of the frame as you're no longer replying to my emails to get an answer. I'm not asking for anyone to rewrite physics just a common sense answer would of been nice rather than a jumped up reply. Secondly, refund? Until your reply to this review I've not been told of a refund nor have I received one but now I'll be expecting one in full as stated. Thrid, damage report? I was asked to take my bike out for a ride for at least 15 minutes for the tracker to try locate itself, I've done this three time and I even sent photos off the apps map showing where the bike was actually located and where the tracker was showing the bike was. That was when you stopped replying to my emails. I'll look forward to my refund. FUTURE BUYERS BEWARE.
February 18, 2026
Unprompted review
Reply from PowUnity GmbH
Thank you so much for your passionate review! We’re truly impressed by your attempt to rewrite the laws of physics.
Since you seem a bit confused about how technology works, here are a few "pro tips" for your future endeavors:
Physics 101: The fact that aluminum and carbon block GPS and GSM signals isn't a "bug" in our product—it’s a fundamental law of nature. GPS signals come from satellites in space, and they generally struggle to penetrate metal cages. It’s the same reason your phone loses signal in an elevator. Who would have thought?
The "Damage" report: It’s fascinating that you’re portraying yourself as a victim here, considering we have already refunded every single cent of your purchase. We paid for the hardware, the shipping, and the processing—so your "loss" consists of exactly zero Euros and a free education in signal interference. You’re welcome!
The AirTag masterplan: Best of luck with the Apple AirTag! We’re sure professional bike thieves—who definitely don’t have iPhones that will immediately alert them to a "foreign tracker" following them—will be deeply intimidated by your quarter-price solution.
Since you’ve been fully reimbursed and we unfortunately can't disable the physical properties of metal just for you, we consider this matter closed.
Top service
I can only be very happy with their assistance and help. Very quick reponse and great customer service!
I am very satisfied!!
November 26, 2025
Unprompted review
Reply from PowUnity GmbH
Hi,
thank you so much for your wonderful feedback – it truly means a lot to us!
We’re really happy to hear that our support was quick and helpful for you. Our team puts a lot of heart into making sure every rider feels supported and part of the PowUnity community.
If you ever need anything else or have questions down the road, we’re always here for you.
Enjoy the ride and thanks again for being part of our community!
All the best,
your PowUnity-Team
Without PowUnity I wouldn't have been able to recover my bike
I recently had my bike stolen and luckily had a PowUnity Biketraxx tracker on my bike. In less than three hours, my bike was already sold to a bike chopshop half way across the city.
Thanks to the GPS, I was able to scope out the criminal who was taking my bike apart, inspire police action (in London, less than 1/1000 bikes are recovered). And get my bike back.
Having had a bike stolen in the past and claimed with insurance, I took more financial loss with this method but I have recovered a sense of justice and protected myself from feeling like a victim which is invaluable. Amazing product.
October 1, 2025
Unprompted review
Reply from PowUnity GmbH
Wow – that’s an incredible story! 💪
Thank you so much for sharing your experience. This is exactly why we created BikeTrax – so stolen bikes don’t just disappear but can actually make their way back home.
Huge respect for acting so quickly and working with the police – that’s not something everyone manages to do. We’re thrilled that you got your bike back and that BikeTrax could play a part in restoring some justice.
Ride safe & stay connected!
Best regards
Your PowUnity Support Team
Do not buy!
Since the issues with tracking battery life in standby, when bike is not moved is measured in hours, making it unusable for longer stays. it literally has no standby time anymore. I guess it never goes to standby mode anymore and is always tracking.
USELESS
September 22, 2025
Unprompted review
Reply from PowUnity GmbH
Hello, and thank you for taking the time to share your honest feedback.
It would have been much easier for you (and faster for us) if you had contacted our support team directly—we would have sent you a new battery or a replacement device without delay and solved the problem immediately.
Best regards
Your PowUnity Support Team
My device is not working anymore
Update: I just recieved today an email from you saying my subscription has finished so I guess you have my Email! And please remove my personal Email from your answer.
My device is not working anymore since August 2025. I received an Email saying there was a bug and it was fixed.
It was not fixed for me. I sent an email to support and never received an answer.
As I'm paying the tracker every month for nothing, I decided to stop my subscription
September 22, 2025
Unprompted review
Reply from PowUnity GmbH
Hello,
Under the email address maxxi75@hotmail.com we can’t find any account, any BikeTrax tracker or any support request. We therefore cannot verify your case. Please contact us with the correct email address or your tracker ID and we’ll be happy to help you immediately.
If a profile has already left only 5 one-star reviews for different companies, that also says something about the credibility of such reviews. We value fair and genuine feedback so we can help our real customers in the best possible way.
Your PowUnity Team
Saved My Bike!
This tracker certainly worked for me.
My very expensive e-bike was stolen (it was in my garage and locked up). Less than 24 hours later, I had recovered it myself.
The police were really helped by being able to see exactly where the thief had ridden it so they could check CCTV footage. This was key to finding the culprit.
It is worth every penny of the yearly charge.
Excellent.
August 26, 2025
Unprompted review
Reply from PowUnity GmbH
Hi Howard!
Wow – what fantastic feedback! We are delighted that our tracker helped you find your valuable e-bike so quickly and even contributed to the apprehension of the perpetrator. Stories like this motivate us every day! It's fantastic to hear that the investment has more than paid off for you. Thank you for sharing your experience with us and the community – that's just great!
Best regards,
Your PowUnity Team
I have been using the tracker for 2…
I have been using the tracker for 2 years now, had a few problems but most of them were caused by my own faults. Positioning of the device and making sure the connection to electricity is solid. Also small tip: make sure your tracker is working every 2-3 months. Otherwise the hardware might fail.
September 17, 2024
Unprompted review
Reply from PowUnity GmbH
Hi Okan,
Thank you for your review and for relying on our tracker for two years! We are glad to hear that you are satisfied overall and even share your experience with helpful tips for other users.
Indeed, correct placement and a stable power supply are crucial for reliable functioning. Your advice to check the tracker regularly makes perfect sense - a good routine to prevent possible failures.
If you need support in the future or have any questions, we are always happy to help!
Best regards,
Your PowUnity - Support Team
Service restored
I would like to sincerely thank the PowUnity support team for their professionalism and dedication. My GPS tracker stopped working due to a payment issue after the bike changed ownership. I contacted customer support and received incredibly patient and competent assistance. The PowUnity team quickly identified the problem, clearly explained what needed to be done, and effectively helped me restore the service. Now I can once again enjoy the full functionality of my tracker. I highly recommend PowUnity – a great company that truly cares about its customers!
March 17, 2025
Unprompted review
Reply from PowUnity GmbH
Thank you so much for your wonderful review and kind words! 😊
We’re truly happy to hear that you were satisfied with our support team and the service regarding your GPS tracker. Helping our customers quickly and competently is very important to us — we're glad we could assist and get your tracker back up and running.
Your feedback means a lot to the entire team — thank you for taking the time to share your experience. We wish you many safe and enjoyable rides with your PowUnity BikeTrax! 🚴♂️🔒
Best regards,
The PowUnity Team
Speedbox track for 25 and the powunity 40
The product certainly does what it's supposed to do, but there's a SpeedBox tracker that works better, costs only 25 euros per year, and is a single piece. That says it all! So, try to lower your prices if you want to keep your customers; otherwise, you risk going bankrupt.
March 1, 2025
Unprompted review
Reply from PowUnity GmbH
Dear customer,
thank you very much for your feedback and your frank words.
The SpeedBox GPS tracker is currently only compatible with Bosch motors and is specially tailored to these systems. It is therefore not directly comparable with our BikeTrax, which is designed for different motor types.
Our focus is on maximum quality, safe and unobtrusive integration into the motor system and functions such as live tracking and motor lock.
Of course, there are cheaper alternatives - if you're happy with that, you're certainly in good hands with other providers. But if you are looking for the best, go with the PowUnity GPS tracker.
Yours sincerely
Your PowUnity team
A few days ago
A few days ago, I realized that PowUnity is a truly reliable team. My GPS broke down, so I contacted the manufacturer via email. The very next day, I received a clear and precise response with helpful assistance.
My case was particularly complicated, yet the company handled it with great professionalism. In the end, they sent me a new device—even though I live in Poland!
A special thank you goes to Mr. Andreas, who showed immense support and patience. Throughout the entire process, I genuinely felt that he truly cared about helping me.
I have great respect for such a serious approach to my case. I deeply appreciate and admire the professionalism of Mr. Andreas and the entire PowUnity team.
Best regards,
Mateusz
February 21, 2025
Unprompted review
Reply from PowUnity GmbH
Dear Mateusz,
Thank you so much for your kind words and for taking the time to share your experience with PowUnity! We are delighted to hear that you found our service reliable and that our team—especially Andreas—was able to support you effectively.
Providing professional and customer-oriented support is our top priority, and we are especially happy that we could assist you despite the complexity of your case. Your satisfaction and trust in our service mean a lot to us.
If you ever need further assistance, feel free to reach out—we're always happy to help! Enjoy your new device, and safe travels with your bike! 🚴♂️
Best regards,
Your PowUnity Team
People Giving Bad Reviews
People leaving bad reviews, seem to be complaining about import tax or backwards compatibility with ancient phones or subscription costs.
I currently have 5 Powunity Biketrax trackers installed, 4 in my bikes, 1 in my van. They are good reliable trackers, and definitely worth the yearly 39euro subscription.
Someone suggesting they should be £2 a month. Well why purchase it in the first place if you knew it was £3 a month.
UK people complaining about import charges. Well just buy it from a UK dealer instead.
People complaining about the app not working on 10 year old phones. Maybe just upgrade your phone instead of blaming PowUnity.
I don't normally write reviews but felt I needed to give a different side to the story.
I have tried many different trackers. With many of them, you have to provide your own SIM which costs more than £3 a month and the trackers are more bulky, with separate app ... all very disjointed.
In my opinion, these are the best e-bike trackers for reliability, durability, value for money.
Like I said, I currently have 5 on the go at the moment, and I in no way begrudge paying £33 a year for the peace of mind they give me.
PowUnity is a good company and Biketrax is a good tracking system.
January 12, 2025
Unprompted review
Reply from PowUnity GmbH
Hi Anthony!
Thank you so much for taking the time to share your detailed and positive review of our BikeTrax system. It means a lot to us that you've provided a balanced perspective and highlighted your own experiences.
We're thrilled to hear that you're satisfied with the reliability, durability, and overall value of our solution – and that you’re now using five of our trackers! Your feedback about the app, subscription model, and user experience reassures us that we're on the right track in delivering a product that prioritizes both security and convenience.
We also appreciate you outlining the differences compared to other trackers. Our goal has always been to provide a seamless, user-friendly solution that stands out not just technically but also in everyday usability.
If you ever have any questions or suggestions in the future, please don’t hesitate to reach out. Thank you for being such a valued part of the PowUnity community – we look forward to continuing to support you and ensuring the peace of mind our solution provides.
Best regards,
Moritz from PowUnity
Just saved my bike
The motorcykel version of the tracker just saved my bike from being stolen. I use the tracker with movement alarm instead of geofence, and I just went to bed when the alarm went off. My bike parks in a garage next to the house, so I got dressed quickly and just arrived in time to stop two guys from trying to steal it. Unfortunately I wasn't able to hold them, but without the tracker no one would've even noticed anything
November 14, 2024
Unprompted review
Reply from PowUnity GmbH
Thank you for sharing your experience with us! We are incredibly pleased that the tracker for your bike was there at just the right moment and helped you to prevent your bike from being stolen. This shows once again how important it is to react quickly when the alarm is triggered - and you did it! 👏
Even if the thieves managed to get away, the most important thing is that your bike is safe. Your story motivates us to continue working on making our technology even better and protecting motorcycles from theft.
Thank you for being part of the PowUnity community! If you have any questions or suggestions, please let us know. We are always at your disposal.
Best regards,
PowUnity support team
False alarms
It is constantly kicking of by geofence alarm when I am leaving my house. But it is disabled in the app. Very annoying.
October 29, 2024
Unprompted review
Reply from PowUnity GmbH
Thank you for your feedback and your honest feedback!
We are sorry that you had difficulties with the geofence function. Normally, the geofence alert should be disabled in the app if it is set accordingly. This may be a technical problem. We would like to help you further and ensure that your experience with our app runs smoothly.
Please contact our support team directly so that we can solve the problem together. Our team will be happy to help you to ensure that everything works as it should.
Thank you for your patience and understanding!
Why you should fit a purpose designed tracker
My bike was recently stolen from my shed along with other machine tools chainsaws etc, I was able to tell the police exactly where the bike was, my bike and all my other stolen items were recovered and 5 people were arrested, without the tracker none of my items were likely to have been recovered. So glad I had your tracker installed when I purchased the bike.
July 9, 2024
Unprompted review
Reply from PowUnity GmbH
Hi Steve,
Thank you so much for sharing your experience with us! We're incredibly sorry to hear about the theft of your bike and other tools, but we're thrilled that our BikeTrax played a key role in recovering your belongings and leading to the arrest of those responsible.
It’s stories like yours that reinforce the importance of our product, and we’re glad we could help make a difference in such a stressful situation. If you need any further assistance or have any questions, don’t hesitate to reach out to our team.
Thanks again for choosing us and for your kind words!
Best regards,
Dein PowUnity-Team
Markus was very helpful and…
Markus was very helpful and knowledgeable.
Recommended if you have technical issues.
September 7, 2024
Unprompted review
Reply from PowUnity GmbH
Thank you very much for your positive feedback!
We are very pleased to hear that Markus was able to help you with his expertise and helpfulness. We very much appreciate you recommending us to others and will continue to be at your disposal at any time in the future for technical matters.
Best regards, your PowUnity team
Powunity Biketrax excessive costs of re-subscribing
Am I the only person who believes close to £40 per year, (£118 for three years) cannot be considered a fair price for re-subscription to your bike tracker GPS services once your included years runs out. Should be £2 per month tops.
July 30, 2024
Unprompted review
Reply from PowUnity GmbH
Thank you for your message and honest feedback regarding the subscription prices.
First, I would like to clarify that the prices you mentioned are not correct. After the first free year, the monthly subscription costs £3.40 per month, and this can be activated or deactivated on a monthly basis, giving you flexibility. Alternatively, we offer an annual subscription for £34.00, which provides a cost-saving compared to the monthly plan.
Regarding your comparison with a £2 per month price: we understand that price perceptions can be very individual. However, our subscription pricing takes into account various factors such as the continuous development and improvement of our software, server maintenance and operation, and the reliable provision of our GPS tracking services. These elements allow us to offer a high-quality and secure service to you and all of our users.
We are constantly working to make the price-performance ratio as attractive as possible for our customers without compromising on quality or functionality.
If you have any further questions or if something is unclear, feel free to reach out to me.
Best regards from PowUnity
Still not delivered and poor communication by seller.
Ordered on 1st of July 2024 with a 2-3 days postage time. Still not arrived by 9th and any attempt to contact them has failed. Contact form on the website doesn't work and tried to get them on Facebook but got automatic response saying to use the non working contact form on their site. Have not replied to a direct email either. I would try and find a different supplier if your considering using Powunity!
UPDATE
Asked why it was taking so ling and they said it was going to be another week for delivery. I asked for my money back as 2 weeks or more on a 3 day delivery is looking more like a lie to get people to go with them instead of their competitors l. Told I would get a refund on Sat 13 July 2024 but it is now Tuesday 16th and they have now completely started ignoring me. Stay well clear of this company as they lie and and not good to deal with. Very dishonorable company....AVOID at all cost your will literally be throwing away £170 that you WILL NOT SEE AGAIN!!
July 9, 2024
Unprompted review
Reply from PowUnity GmbH
Dear customer,
We are very sorry that you have had such a negative experience and we fully understand your displeasure. We work hard to avoid such situations and to meet the delivery time we offer.
It seems that there was a clear communication error and the contact form did not work as expected - this should never have happened. We sincerely apologize for the inconvenience caused and offer you to contact us directly at support@powunity.com so that we can resolve the issue immediately and find a satisfactory solution. Your trust is very important to us and we would appreciate the opportunity to make amends.
Thank you again for your feedback - we take it to heart and will ensure that such cases are avoided in the future.
Best regards!
Very very poor quality
Very very poor quality. Too expensive for that shi*ty product. I have it in 2 bikes. Both same crap
July 6, 2024
Unprompted review
Reply from PowUnity GmbH
We are very sorry to hear that you are not satisfied with our products. We place great importance on quality and are always striving to improve our customers' experience. Your feedback is important to us and we would like to investigate the issue further. Please contact us directly so that we can find a solution to your concerns.
After promptly paying for two GPS…
After promptly paying for two GPS trackers UPS notified me of import taxes of £68.00 This was never included in the agreed price. I have rejected rejected the delivery and now POW UNITY won't refund anything...
April 29, 2024
Unprompted review
Reply from PowUnity GmbH
Thank you for your feedback. We are sorry that you are unhappy with your experience. Unfortunately, import taxes can vary from country to country and are determined by the local authorities, over which we have no control. We understand that this is annoying and regret that this has resulted in additional costs in your case. If you contact us directly, we will be happy to review your order and find a fair solution to your concerns.
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