PPE Supplies Direct Reviews 

74
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered & paid for two slightly different hi-vis vests but only received one of the vests (the cheaper one) & sent many emails with a read receipt attached explaining that I had only received... See more

Rated 5 out of 5 stars

Purchased from PPE Supplies Direct on the off chance after finding their website on a Google search. We ordered 3x Hi-Vis Jackets and 5x Hi-Vis Vests, with customisation. The proof of print w... See more

Company replied

Rated 5 out of 5 stars

We have only been dealing with PPE Supplies over the past few weeks but have received great customer service from James and have recently placed an order which was dealt with efficiently and arrived t... See more

Rated 5 out of 5 stars

Recently had softshell jackets, polos and T-shirt’s supplied from ppe supplies, can’t thank them enough. Top quality stuff for the price and the logo added to my work gear looks spot on. Would h... See more

Company details

  1. Work Clothes Store
  2. Embroidery Service
  3. Printed Clothing Store
  4. Uniform Store

Written by the company

We are a leading supplier of PPE and Personalised Printed Workwear across the UK. We believe in fair prices and high quality products bringing you some of the best deals in the industry.


Contact info

3.7

Average

TrustScore 3.5 out of 5

74 reviews

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3.7

All reviews

(74)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a pair of safety shoes

Ordered a pair of safety shoes showed they had three pairs in stock of my size.
Received email today to say no stock and my ordered cancelled, no apology or explanation.
Will never try and order from this company again.

January 16, 2023
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi John,

I do apologise for the experience you have had with our online shop.

A colleague got in touch to let you know the items had gone out of stock. This can often happen if the order is placed when stock files are uploaded.

We would appreciate if you contacted us to resolve this on 01732 922013 or sales@ppesuppliesdirect.com.

All the Best
PPE Supplies Direct

Rated 1 out of 5 stars

A disappointing experience.

An order of one item was placed on-line at the end of September. No special delivery was requested.
By the 10th October I was advised that the cost had been drawn from my account.
Shortly after I tried to telephone PPE Supplies to find out when I should expect delivery, but the line was obviously disconnected.
A eek ago I then used their e-mail link to ask the same question, which hasn't yet been answered.
I must now try to get my money back.
Graham

October 26, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Graham,

Sorry that you appear to have had some difficulty here. We make a conscious effort to ensure ALL queries via telephone and emails are answered in a timely and informative manner. Our telephone lines are open from 8am-5pm Monday-Friday and are never disconnected.

The above information is confusing to us, to ensure we can look into this can you please get in touch with your full name and order number.

We would appreciate if you contacted us to resolve this on 01732 922013 or sales@ppesuppliesdirect.com.

All the Best
PPE Supplies Direct

Rated 1 out of 5 stars

Do not order from this company you will…

Do not order from this company you will not get what u asked for or might not even recieve your order at all no matter how simple the order is the staff are rude on email and will not inform you that they don’t have ur product in stock they just try to steal ur money and hope you forget.. DO NOT BUY FROM them choose any other shop it will most likely be better

August 19, 2022
Unprompted review
Rated 5 out of 5 stars

So happy with my embroidered polo's…

So happy with my embroidered polo's I've just received from PPE supplies. They are perfect and exactly what I wanted for my new business venture.

Customer service was brilliant from start to finish. I was kept up to date about my order and to check that I was happy with the design. Will definitely be ordering again and will highly recommend to others.

Very happy customer 😊

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely a 5 star ⭐️ experience

My recent purchase experience with PPE Supplies was of the highest standard, hence the 5 stars ⭐️ I would not hesitate to recommend them for their professional, personal and excellent service. I will be ordering from the team again soon. Carolyn B-W, Ringwood

July 25, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Carolyn,
It was a pleasure to be of help. Thanks so much for your feedback. Glad to to hear about your experience with us and the order. Looking forward to hearing from you soon.
All the best,
PPE Supplies

Rated 5 out of 5 stars

5 Star

I ordered 17 t-shirts for my football team. Transaction was very smooth the guys were so helpful, especially Matt. Good prices, included team badge . Would recommend using this company . Good work keep it up.

July 21, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Ewan
Thanks so much for your feedback. We hope you enjoy the tops and best of luck in the season to come!
If you need anything else please do not hesitate to get in touch,
All the best,
PPE Supplies

Rated 5 out of 5 stars

Fabulous sol fleece ordered larger than…

Fabulous sol fleece ordered larger than normal as comes up short in sleeves. Great customer service. Helpful. Courteous. Quick. Thank you. Samantha

July 21, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Samantha,
Thanks so much for your feedback. Glad to to hear about your experience with us and that you are happy with the product, We hope your son enjoys the top!
If you need anything else please do not hesitate to get in touch,
All the best,
PPE Supplies

Rated 5 out of 5 stars

Excellent service and top quality…

Excellent service and top quality products

Highly recommended

July 21, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Ricky,
Thanks so much for your feedback. Glad to to hear about your experience with us and the order.
If you need anything else please do not hesitate to get in touch,
All the best,
PPE Supplies

Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. Ordered boots and 2x trousers. 2wks later and after many calls and emails, my order still hasn't been dispatched. Would have been quicker to order from WISH. Believe the reviews on ridiculous dispatch times. * update, instructed my card issuer to reclaim my money and ordered the same boots from Big Dog Workwear and trousers from Wright Wears and both items have been delivered within 3days * do not order anything from PPE Supplies Direct

June 22, 2022
Unprompted review
Rated 1 out of 5 stars

Useless Company, Misleading Delivery Times

Despite the website stating 24 hours dispatch, I am still waiting for my PPE 7 days later and havnt had any update from PPESupliesDirect.

When placing my order I was told it would be with me by friday, IE 2 days after ordering. Then on monday (4 days later) I was told it was Tuesday, Come Wednesday the tracking still shows the courier were waiting to be given the package from PPESuppliesDirect.

I needed my PPE to go on a training course, which I expressed on the very first phonecall, As none of my gear arrived I had to pay another £200 to rebook it.

Four phonecalls later it turns out the "24 hours dispatch" is intentionally misleading, as PPESuppliesDirect do not hold any stock .

Avoid this company, They are useless and couldnt care less about your order once they have your money.

Edit : Update - They blamed todays delivery as a fault on DPD saying the courier never collected it from them, but according to DPD they was only given the tracking label yesterday for collection today.

This company is a shambles.

Edit : Update 2 - As expected they have used the same excuse, saying again that the courier hasnt collected it from them.

This company seems like a scam. Going to file a complaint to trading standards and my bank if I do not have my gear soon.

May 25, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Alan,
Thanks for your feedback.
Please note that our website does say 24hour Dispatch on selected items, which means we'll send the goods out next working day if within a selected range. Unfortunately your items are not in this range. I believe we've spoke over the phone regarding this.
I can see you have now received your products and can only hope you are happy with the result. We do not aim to mislead any customers with shipping information and aim to be open in communication throughout all orders.
I believe we have also spoken over the phone regarding this order but of course, if there is anything else we can help with or you need any other information please do drop us an email on Info@ppesuppliesdirect.com or call us on 0333 253 6699.

Rated 1 out of 5 stars

Awful experience shopping with PPE…

Awful experience shopping with PPE Supplies. First time I’ve placed an order ( large order) with them, it’s almost a week and I’ve had no updates whatsoever. Their website clearly said next day delivery on the items that I’d ordered. I called them on Friday and the customer service was very poor as well. Whilst I was chasing tracking information, I was rather told the next day delivery did not apply to what I ordered but should expect the delivery on Monday. Nothing has turned up, I’ve no indication whether my order has been shipped in the first place. I’m travelling abroad with the items in two days and I don’t have any tracking information to even track the order & it’s too late to order these elsewhere plus don’t have the money to do so again.

April 12, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Good Morning! I'm sorry to hear about the above. Please note that our website does say 24hour Dispatch on selected items, which means we'll send the goods out next working day if within a selected range. Unfortunately your items are not in this range. I believe we've spoke over the phone and resolved this, but please contact us if we can be of further help.

Rated 1 out of 5 stars

Poor service

Poor service: Twice the price of competitors and do not tell the truth re delivery to obtain the order.

April 5, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Good Morning! I'm sorry you've had this experience. We always review our prices and strive to be as competitive as possible.
Please give me a call on 01732494849, I'd love to help further in anyway I can.

Rated 5 out of 5 stars

Ordered gloves from PPE Supplies

Ordered gloves from PPE Supplies and used their glove risk assessment to order, Very helpful and easy to order, Received quickly too, Will order again

February 11, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hi Jim,

Thank you very much for your kind review, we really appreciate this and look forward to supplying you with any of your future orders.

Kind Regards,
PPE Supplies Direct

Rated 5 out of 5 stars

Great Service, Great Advice

Ordered a few customised hi vis jackets and some fall arrest. Arrived quickly and was even recommend the correct boots and gloves my staff needed. Very helpful highly recommended

February 11, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Good afternoon Anita,

Your kind review is very appreciated by all of us at PPE Supplies Direct. We look forward to assisting and supplying you with anything else you may need in the future.

Warm Regards
PPE Supplies Direct

Rated 1 out of 5 stars

Crap

Crap! Bought buck boots £75 and the backs are worn in had them 4 months are putting holes in my sock cannot wear them anymore!! Gutted all that money for nothing! Will never buy from them again..

February 10, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Good morning Lisa,

I'm sorry to hear about the problems you have faced, however we are unsure if this is relating to our business as we do not sell Buck Boots.

If you still believe this is for our business then please contact us on sales@ppesuppliesdirect.com with details of your order and we would be able to contact the manufacturer of the boots to see if they will issue a replacement or refund for the faulty product.

Thank you
PPE Supplies Direct

Rated 5 out of 5 stars

How it should be.

Good price, fast delivery and excellent support.

January 27, 2022
Unprompted review
PPE Supplies Direct logo

Reply from PPE Supplies Direct

Hello,

Thank you very much for your kind review. We hope to supply you again in the future with any of your PPE and workwear needs.

Kind Regards,
PPE Supplies Direct

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