Disappointed by the Lack of Transparency and Customer Service
I am deeply disappointed with my shopping experience on Pravé Bio. When I placed my order, the expiration date of the products was not listed on the website, which is a crucial detail for cosmetic products such as sunscreens. I was surprised to receive a product with an expiration date in only 4 months, when such products typically have a much longer shelf life.
When I contacted customer service to express my dissatisfaction, I was disappointed with the response. No adequate solution was offered. I was simply given a 10% discount on a future purchase, which I had not requested, or the option to return the products at my own expense. No commercial gesture was made to compensate for this situation, nor did they acknowledge their mistake.
As a consumer, one expects the seller to take responsibility and show flexibility when issues arise. Unfortunately, this was not the case. I regret having this experience with a site I thought was reliable. I hope they will finally address the situation and offer a more respectful solution for customers’ rights.