Straight-forward order and payment process for a flat screen TV. Best online price I could find at the time. Choice of delivery days, earliest offered two days later (absolutely fine by me, I am not s... See more
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Review summary
Created with AI, based on recent reviews
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Fantastic service from this company! Placed an order online on a Thursday afternoon, was given a discount code and free p&p. Item delivered the next morning with tracking every step of the way. 5 st... See more
At the price I paid this is fantastic value for money, Placing the order was easy, several payment options available. The delivery was quick as expected, offered a selection of dates so chose somethin... See more
Excellent offer on a Ninja air fryer with a discount code. Only just bought it, so awaiting delivery, but with guaranteed delivery day. Actually was delivered a day earlier than planned….that was a... See more
Company details
Written by the company
At PRC Direct you will find the latest range of top brand electrical including TVs, Home Cinema, Hi-Fi and Appliances at some of the UK's lowest prices. Based in Essex and East London, PRC Direct are main authorised dealers for Samsung, Bose, LG, Panasonic, Yamaha to name a few. PRC Direct are also members of Euronics (the largest electrical buying group in Europe) and RETRA (the UK’s leading trade association for independent electrical retailers and servicing organisations) for complete peace of mind.
Written by the company
Contact info
Bentalls, Basildon, SS14 3BY, Essex, United Kingdom
- 0208 911 0311
- orders@prcdirect.co.uk
- www.prcdirect.co.uk
4.5
Excellent
12K reviews
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Hasn’t replied to negative reviews
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GREAT DELIVERY GUY
April 1, 2026
Avoid this company at all costs.
Avoid this company at all costs.
I was planning to purchase an item that was advertised as being on promotion, so I contacted customer service to confirm the delivery timeframe. Strangely, as soon as I ended the call and returned to my basket to complete the checkout, the price had increased by £80.
The following day, I called again to ask about the promotion, and once again, immediately after my call, the offer was removed entirely.
This experience felt extremely dishonest and misleading. I would strongly recommend avoiding this company, especially when there are many other websites offering better deals and more transparent pricing.
April 7, 2026
Unprompted review
Established Supplier
After some clarification with a manager from PRC on promo codes, structure of delivery fees and payment methods on their website that I reviewed earlier for the online ordering process, I am now happy to upgrade my assessment of this long-established supplier known for their speedy delivery and competitive pricing in Essex.
April 5, 2026
No delivery of product after 1 week of purchase
I paid for the product and received a email saying that they would arrange for it to be delivered. It’s been one week and they still haven’t contacted me.
I haven’t received the product
Update on the situation
The company has now contacted me the person over the phone was very friendly he mentioned that the particular item I ordered had been oversold due to popular demand and promptly cancelled my order and a refund has been given.
March 29, 2026
Quick great service.
Quick service, item dispatched and delivered in timeframe expected and kept updated as to delivery. Great quality and price and delivered in excellent condition. Fantastic Sound bar and Subwoofer Samsung SamsungHW-S700D. Would definitely use this company in future.
March 28, 2026
Great product deals, poor delivery service!
I was able to use ClearPay for x4 installments.
Initially I gave 5stars but now amending to 2 stars.
We weren't gonna be at home in time for the order so I tried to reschedule for a Mon/Tues delivery right after the holidays and it's been a nightmare to reach anyone. The delivery company wouldn't let you reschedule without contacting PRC and PRC office isn't open during the holidays.
The deal on the product was great but the delivery experience is a let down.
April 1, 2026
Poor communication
Poor communication. Got a copy a paste invoice email without the details. Didn't reply to my e-mail when I mentioned it was seemingly a copy & paste message.I do however now have the invoice. Lady over the phone was friendly TBF, I just wish they'd communicate between given the large sums of money I was spending.
March 20, 2026
so easy to order and received on time
so easy to order and received on time.
seamless transaction...
March 18, 2026
Great and have the best price
March 25, 2026
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