Recently dealt with Preferred Management Solutions. Ray was exceptionally good from start for finish. Ray organised a visit to see if a brand new boiler could be fitted from an old back boiler,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an emergency boiler breakdown at 1am. Unfortunately I couldn't make direct contact with utility warehouse at that time & in a panic called for outside help to make the boiler safe for my 93 yea... See more
Company replied
Ray and Joel were absolutely amazing and made my experience run smoothly with their professional and polite manner. I spoke with Ray several times during a very tough journey with my boiler but his a... See more
Company replied
Really pleasing outcome after a bit of confusion initially about cover for a home emergency. Nick has been brilliant, thorough, empathetic and did what a lot of customer service operatives don't do in... See more
Company replied
Company details
About Preferred Management Solutions
Written by the company
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Contact info
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, United Kingdom
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really great gentleman
A really great gentleman. Spen a lot of time keeping us secure and safe. Polite and pleasant and made a big fuss of our spaniel too!
May 31, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for taking the time to share your feedback! I am pleased to hear your experience with our contractor was pleasant and positive.
Please could you provide your claim details via feedback@wearepreferred.co.uk and I will ensure the contractor is informed.
Warm regards,
James at Preferred
So much better than AXAs agent
So much better than AXAs agent. Direct Line were expensive but well worth the extra premium I paid. Preferred Management customer Services was excellent today. Shane dealt with my home emergency and he went out of his way to ensure the work was completed by their workmen.
May 29, 2025
Unprompted review
Reply from Preferred Management Solutions
Good morning,
Thank you for taking the time to let us know about your home emergency! I will ensure Shane gets this feedback, and am thrilled that our assistance and customer service met your expectations.
Warm regards,
James at Preferred
Engineer attended to the property in…
Engineer attended to the property in good time and resolved the issue promptly. Also took the time to ensure the issue had not caused any problems to the ceiling in the floor below
May 21, 2025
Unprompted review
Reply from Preferred Management Solutions
Good Afternoon,
I am proud to receive this feedback, and delighted we have been of assistance.
To ensure this is accurately fed back to our supplier performance department and locate the contractor, may I kindly ask for your policy information to be sent to feedback@wearepreferred.co.uk.
Warm regards,
James at Preferred
Fantastic customer service
Katie has been absolutely brilliant in helping out with the problem I had with our front door, she kept me informed throughout when the engineer was expected to arrive and followed the job up once complete, very competent in her job and was very pleasant on the phone, thank you Katie.
May 17, 2025
Unprompted review
Reply from Preferred Management Solutions
Good Afternoon,
I am delighted to receive your feedback and will pass this on to Katie! This is the standard of customer service we are dedicated to deliver, and we are pleased to have been of assistance!
Kind regards,
James at Preferred
The company went the extra mile
The company went the extra mile to ensure fantastic customer experience. An extra thanks to Steve and Joel for their caring and extremely helpful and supportive attitude. Thank you so much and would definitely recommend to others.
May 13, 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
Thank you for your feedback, I will ensure this is forwarded on to the agents. I am pleased to hear our dedication to helping has shone through.
Best regards,
James at Preferred
The person I spoke to on the phone …
The person I spoke to on the phone Kate and person who attended where both professional, punctual and explained in detail what they were going to do and why they decided on the solution. I was also called to make sure everything was OK and asked to call them back if I have any further questions
May 13, 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
Thank you for your feedback! I will ensure this is communicated to Kate and the contractor. I am pleased we were able to assist you efficiently and in good time!
Best regards,
James at Preferred
A+ experience!
The engineer was excellent and very professional and also personable. Made a challenging experience regarding the home emergency much less challenging! Superb service! Thank you
April 28, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for your feedback! I will ensure this reaches our contractor, and am proud to hear your claim journey was not as challenging as forecast.
Have a great day,
James at Preferred
Paul Wilde- Excellent service
Paul Wilde dealt with my issue, showed empathy and kept to time the lines that he said he would. He resolved my issue which I cannot thank him enough for.
May 7, 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
I am pleased to hear Paul was able to help you, giving peace of mind during a difficult situation. This is the service we strive to deliver.
Warm regards,
James at Preferred
Surplus to requirements...one of those companies that just seems to exist for no useful reason.
One of those companies that seems to be a largely unnecessary and disappointing layer in a process. Were engaged to handle pest invasion through our insurer. Offered a choice of ''next available appointments' chose one, cancelled a day's work to accommodate only to be told that this wasn't actually an appointment so work won't take place until a day later with an all day offer with 30 mins notice....so would probably have been cheaper to sort it with a local contractor myself when factoring in lost paid work. Utterly pointless and useless organisation letting both their client and the end user down.
May 7, 2025
Unprompted review
Reply from Preferred Management Solutions
Good Morning,
Thank you for your feedback.
I am sincerely sorry this is the experience you have had with your home emergency. We take all customer insights a priority and are committed to improving our service.
I would like to investigate and address the concerns raised with you, please could you send your details to feedback@wearepreferred.co.uk in order for me to address this directly for you?
I look forward to hearing from you, and hope I have the opportunity to resolve this, as we value all our customers.
Kind regards,
James at Preferred
Reply from Preferred Management Solutions
Thank you for your feedback surrounding your customer journey with us. I'm very pleased to see that we have been able to resolve your the matter efficiently and in good time!
Best Regards,
Vicky
Avoid this company at all costs
Avoid this company at all costs. Very unprofessional. Three engineers to sort out an issue. The first heating engineer that turned up was actually an electrician who had just come to tick the box that they had they had arrived in the agreed time scale the second engineer arrived had a look and left without returning.
The third engineer did try to repair the issue but admitted it was above his skill set.
The office staff never return emails or phone calls stating that they are in meetings. Please be aware if you have to deal with Erin, She's very unprofessional.
I ended up getting my own plumbing and heating company who fixed the issue with no problem whatsoever.
Whilst I did receive some compensation it was nothing near to the figure it just cost me.
I hope I never have to deal with this company or its staff ever again in the future.
January 16, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback, I sincerely apologise for the experience you’ve had. It is concerning to hear that the service you received did not meet your expectations, and we deeply regret the inconvenience caused.
We take all feedback seriously and are committed to improving the quality of our service. I would like to understand more about the specific issues you encountered and investigate this matter further. Please could you email your details to feedback@wearepreferred.co.uk so that we can address your concerns directly?
Once again, I am truly sorry for the frustration this has caused. We value all our customers, and I hope we can have the opportunity to resolve this to your satisfaction.
Kind regards,
Vicky
Head of Customer Success
Easter did not stop excellent service
Excellent customer services and prompt service over the Easter holidays
April 23, 2025
Reply from Preferred Management Solutions
Good afternoon!
Thank you for your feedback. I am pleased to see we were able to resolve your Emergency in ample time.
Best Regards,
Vicky
Head of Customer Success
Simply the worst...
Simply the worst... if I could leave them 0 stars I would.
They are the company that get passed work from Allianz home emergency but a group that doesn't honour the work.
They came to do an emergency roof repair on the 9th January which was 3 weeks after the emergency call was logged. The temp. repair lasted days before flapping about in the wind, it failed. A temp. repair should last 30 days.
I rang Allianz the home emergency team again to explain what happened and they instructed PMS to return to redo. the repair as it had failed. During my communications with PMS I've been told that my insurance company have given them the okay for a permant repair and that they were communicating this with my insurance, thus providing me with assurance that it's in hand.
However this is not the case and my roof problem has been getting worse. Allianz are slow to assist and PMS have not reached out to fix their temp. repair, they are a shambles and provide underhand (mis)information.
Do not use. I'm following this up with the ombudsman.
EDIT - I've made contact but they fail to reach out or reply
January 9, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
I hope this message finds you well.
I am sorry to hear of your dissatisfaction regarding your Home Emergency. We would like to address the points you’ve raised. We are eager to discuss this further with you.
My colleague Erin attempted to contact you but was unsuccessful in reaching you. If you could kindly email feedback@wearepreferred.co.uk with your details, we would be happy to arrange a suitable time for a follow-up call.
We look forward to hearing from you.
Best regards,
Vicky
Head of Customer Success
Excellent customer service
Excellent customer service by Lois. The rep that spoke to when I called to log the claim
April 23, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for kindly providing feedback regarding Lois, I am very pleased she met expectations and was also able to assist you with all queries. I will ensure Lois see's your feedback, it is very much so appreciated!
Thank you,
Vicky
Very efficient and polite
The gentleman was very polite and got on with the job straight away was done in no time.
April 19, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback. I will pass this over to my Agent Mathew that you spoke with.
I'm very pleased he was able to assist you.
Kindest Regards,
Vicky.
Regular updates
Regular updates at each stage of claim and prompt response to any queries was helpful.
April 11, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you kindly for your feedback! I am glad we were able to assist you.
Best Regards,
Vicky
The plasterer who came to the house was…
The plasterer who came to the house was top notch with fantastic customer service skills.
April 11, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for your feedback. I will ensure this reaches the Company who attended your property! I'm glad we were able to assist!
Thank you
Vicky
Head of Customer Success
The engineer did not return to…
The engineer did not return to repair/replace the door handles as promised.
March 13, 2025
Unprompted review
Reply from Preferred Management Solutions
Good afternoon,
Thank you for sharing your feedback with us.
I would like to take a look into the concerns outlined in your feedback. Please may I ask you to send over your information to feedback@wearepreferred.co.uk and I can look to investigate the matter with the contractor in question.
Look forward to hearing from you.
Thanks
Vicky
Head of Customer Success.
Excellent service
Excellent service, quick response and kept me well informed, well done
March 29, 2025
Unprompted review
Reply from Preferred Management Solutions
Thank you for your feedback! I am thrilled to hear we have been able to resolve your emergency quickly for you.
Best Regards,
Vicky
Head of Customer Engagement
Filthy lying thieving scumbags.
Filthy lying thieving scumbags.
Rob you every month via utility warehouse scam.
No service ever materialises.
10 week week to a reply from some nonsense online form.
Reported to ombudsman for mis-selling and fraud.
Do NOT use this company for anything!
December 13, 2024
Unprompted review
Reply from Preferred Management Solutions
Morning Mr Buchanan,
I hope this message finds you well. I was sorry to hear about your recent experience regarding your requested boiler service. I am aware of your case and can see that a complaint has already been logged.
However, I would greatly appreciate the opportunity to speak with you directly . If you're open to this, please feel free to email me at feedback@wearepreferred.co.uk. I will arrange a convenient time with you for a call.
Kind Regards,
Vicky
Head of Customer Success
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.