Channel islands direct have a completely useless website!!!!It hardly ever let's you search!It is not geared for solo travellers at all - much DISCRIMINATION........in an age where online searching is... See more
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Avoid pre booked trips! ( except the coach half day - excellent!) We had an excellent week in Guernsey, St Peter Port. Pleasant flight, taxi outside airport to hotel was fast and inexpensive... See more
Sorry, they don't care about customers at all. Incorrect information in the brochure concerns just brushed off with 'small print' excuses. No empathy for people who have paid them money. We are in dif... See more
Absolutely awful service. They claim they didn't have our contact details so couldn't inform us of changes made to our bookings. This meant we had no idea that ferries had been cancelled/rearranged so... See more
Company details
Information provided by various external sources
The choice for quality, service and value offering outstanding holiday rental villas since 1994. Premier Holidays offers a wide selection of excellent holiday rental homes throughout Europe. Lanzarote villas, Cyprus villas, Fuerteventura villas and more!
Contact info
United Kingdom
- www.premier-holidays.com
2.1
Poor
23 reviews
Hasn’t replied to negative reviews
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Agree with previous review.
Agree with previous review.. this company are totally inflexible and take any excuse to keep deposits or add on extras for any sort of amendment.
I will never use them again.
Advise anyone to book direct with the hotels on the Channel Islands as they are all too happy to accommodate, flights also.
In this time of Covid and constant change in travel restrictions including testing, wouldn’t it be better to apply a more flexible attitude.
In my view, the staff are obviously looking after their positions and keeping the company afloat by applying these profitable measures.
January 7, 2022
Unprompted review
Dishonest Company
Sadly was diagnosed with Covid 5 days before travel. T&C's clearly stated i would be able to postpone or amend booking to allow someone else to travel in my place but the company FLATLY REFUSED
After a number of emails and long discussion on the phone they said i could amend booking so that someone could travel in my place if i paid £630!!!!!! - which is MORE THAN THE COST OF MY WHOLE HOLIDAY!!!!
Aurigny the airline separately confirmed to me that they would not impose any charge for amending details of person flying so Channel Islands Direct (Part of Premier Holidays) are clearly trying to profit from my unfortunate situation.
As CID's very own T&C's state that in the event of Covid diagnosis either a postponement or replacement traveller is allowed (subject only to a £25 amendment fee) I will be applying for a CCJ against the company to recoup my money.
All in all a very poor experience and i would warn anyone considering booking with them to be warry of their unethical behaviour and complete disregard for their own T&C's which they flatly refuse to honour.
August 16, 2021
Unprompted review
Premier really are Premier
Booked a Canadian holiday with this Company due to Covide we were unable to go. Had a full refund without any hassle within 6 weeks, would highly recommend booking with this Company. Still waiting for a refund from Travel Up since April!
September 29, 2020
Unprompted review
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