Premier Drainage Group Reviews 18

Have never written a bad review however to stop people going through the hassle I am.

Initially very happy with call late at night from Harry then engineer showing up following morning. Bigger job than thought. Advised of price £2550. (Didn't ask but wasn't advised whether this was with or without vat). Following completion of works discovered was without vat. Ended up paying just over £3,000 for the works. Needed the work done as was major blockage couldn't use toilets or sinks and was half term with kids at home so no choice.

However following the works advised would receive email with works carried out and video footage 3-5 days from date of works. Started chasing on day 5 by way of multiple calls, emails and through quote system on the website. Slightly confused as they go by two different company names.

Spoken to many guys stating was two weeks when I would receive the email not 3-5 days. However now four weeks and still nothing recieved. Only get short irritated responses when I advise I will be taking the matter further.

Claiming through insurance company and due to high cost had a validator out to look at work. They have advised I have been majorly overcharged for the works carried out.

Work for a solicitors firm and I have had enough of all the endless excuses as to why I have not received the email containing works carried out and video footage which my insurance company is waiting for in order to pay out my claim.

Will now be taking this matter further through my firm and credit card provider. Would not recommend this company at all following the after works carried out issues. Did work, took the money then nothing.

Matter still ongoing!

Felt like an emergency. We had very heavy rain for days! Soak away overflowed, the mains drainage did not drain. Called out a sewage drainage company who came and emptied the tank. Main drainage was still backing up!
Googled drainage services and within minutes I was contacted by Drainage Services Group. Very helpfully they made an appointment for engineer to come out next day!
Next day, a very helpful engineer arrived on time, within minutes he had diagnosed the problem and then proceeded to flush away some tree roots. This was what was needed!
What a saviour! Thank you so much.

Do not use, office and quotes are waste of time, was miss quoted on price by person who would not stop talking rubbish. I stipulated a time in afternoon, office did not pass on information and turned up when inconvenient and cost a lot more, finally did not fix problem. Beware.

Very good team, got to the issue and resolved it

Many thanks

I hate giving bad reviews, I never do. I will give a great review or not bother with a review at all. But this company has been given enough time to do the right thing. If only I could give a 0 star to Premier Drains LTD. Do not use this company, they are unreliable and do not do what they say they will do. They will take your money and after that will take no responsibility to see the work through. If you want to know more read below.
Basically, I had a build over application with southern water and they had put me in a queue to have my CCTV survey done within 15working days. My build was put on hold and so I decided to get a private CCTV Survey done so I could get my building works moving. Southern Water agreed to refund me £200.00 if I had building survey done privately. Here my nightmare with Premier Drains LTD starts.
14 Sept- Morning- Call Primier Drains- They can send someone out today for £395.00 and will get the report, pictures and footage to me in 3-5working days
14 Sept – Afternoon – Jack the engineer turns up spends 15mins max, invoice is sent to my phone which is paid immediately £474.00 because of course it wasn’t VAT inclusive.
25 Sept – 7working days after, I call to chase the report and pics. I get this report that tells you absolutely nothing, no pictures, no footage. They will be sending me the footage and pictures later today when Jack comes in. They had not seen Jack or got anything from him, how they could send me a report was just UNBELIEVABLE.
26 Sept -8 Working days- I call. They promise me it will be in today. Nothing.
28 Sept – 10 Working Days- I call and email. Same promise as before, we are just waiting on Jack.
I give them time to get this footage and pictures or come up with a solution. I think maybe am being annoying. Maybe they will call me.
2nd Oct. – 12 Working days – I call back, I tell them, I need a solution today. They promise me they will definitely send it to me today. Well, aren’t I the fool. You see how they never call back.
3rd Oct –13 Working Days- I call again. Like the gullible customer I have become, more promises, no action. Besides I paid with a debit card, so will be hard to get my money back. I call Southern water to see if they can do the survey after all. Well, I was put in the back of the queue, for another 15working days from 3rd.
4th Oct – 14 Working days I call to chase again. I am promised if I do not get the pictures/footage report by 15:00, they will give my money back.
5th Oct -15 Working Days- I call them again 9:00AM. Yes, I am stupidly trusting. They will send it in today, Jack is coming in as they are no longer providing him with work. Well Jack doesn’t care, he works for several different companies (he volunteered that info ). 17:15 I send an email and ask for my money back immediately.
6th Oct -16 Working days – I get an email response- We are sorry it all happened, it’s Jack’s fault and please send us your bank account details, we will get accounts to send back your money. I respond immediately with details.
Meanwhile on 9th October – I get another private company, ClearPath Drainage who come in, spend an hour on my drains, send a comprehensive CCTV survey report with pics on the same day and I pay only after I have the report (£365.00 vat inc).
11th Oct -I send an email to chase the refund and get back a response back from a lady who says she will chase accounts for the money.
18-Oct -Still don’t have my money back. I checked before I posted this review.
Addition
23-Oct - Called just after 9AM this morning, spoke to Mark who said my money will be back in my account at 12:00. Called back after 12:30 to chase refund, I was told if I could just take the review off from multiple websites I will get money back. I am still shocked at the cheek of it. I do feel for Mark who had to relay the message and bare the brunt of my anger at being made a fool of for several weeks. He eventually hang up on me.
26 October - 3Days after reply below- Still no refund.
27 October -Refund received. My first call back.

The company were very prompt, and helpful.

The engineer (due at 9.00am) arrived at 4.33pm. Clearance was straight forward and required no jet-wash plant. He used a manual rodding stick.Drain was cleared in under 10 minutes. The invoice I received had no breakdown - no ref to labour charge or equipment or VAT or senior citizen discount. It bore no accuracy to the information I had received before I booked the appointment. The engineer however was efficient and polite. Following Premier Drain's reading of my initial Trust Pilot review I was contacted and the invoice revised. It followed my assessment of the cost and was much reduced ie by 50% plus. On reflection, the work itself was competently carried out and deserves a higher rating. I suggest that the administrative side needs upgrading. Initially a bald invoice of the total cost is issued. Opening it up reveals the details. Only when I challenged the cost was it revised.

Well the gentleman did a very excellant job on clearing the drain. He was right to the point in every detail. No problem in explaining everything. Showing where their was a hairline gap in between the pipes. After a chat thought it was best to have a look on the CCTV Camera and explore the pipe to the end.Good job he did. Showed their was a problem with most of the pipes. He was amazing. No rush. Just making sure everthing was explainend to me. Felt it was taken very personal to me. Please let him know how i
was so pleased with the way he conducted himself. Mr.R.Cox

I would highly recommend these to do any drainage job that I require. They unblocked my toilet and were very helpful and knowledgeable, and completed the job efficiently. All for a great price too.

Excellent Job!! The team were quick to respond to my problem, and an engineer was on site shortly after to diagnose my issue! The Price and Time scale was detailed to me to have the work complete. The Team were well mannered and completed the task to a high standard and helped resolved my issue!

Very informative and service from the first inquiry to the finished job. Found the staff to be helpful and very respectful as our problem was at the back of our house with no back entry, so he had to be ran through the house. We're a happy customer all around. Thanks

Engineer attended site to unblock my outside drain. Quick service and friendly team. Highly recommended.

Very thankful, I called and had an engineer arrive and sort problem in all of 3 hours. Engineer was prompt, tidy and professional.

Very quick response. Very patient and friendly on the telephone and explained everything. The engineers that work for this company especially a man called Charlie kept me updated and checked in with me every step of the way. Worked very hard and non stop and kept reassuring me as I am an elderly Lady. Cannot highly recommended this company enough and even give discount for elderly customers.

Jack who came to my property today arrived on time, kept me informed all the time of what he was doing..He tackled a difficult situation professionally...(which was caused by a previous person).. and managed to access the drain and clear a not very pleasant find!! Also I think its Ronnie who i talked to initially explained the costs and time of arrival which was within 24 hrs and name of the person to expect. Thank you.

Brilliant quick service. Toilet was completely unblocked and for a good price, would definitely recommend.

A mixed experience. We were very dissatisfied with the work that the sub contracted operator did for us, but on contacting the company, they were EXCELLENT in immediately returning our money and were most apologetic. On this evidence, we feel the company were the victim of a rogue operator and that their reputation should not suffer. We would without doubt approach them again

Having initially received a nice welcoming phone call from Harry - I was given a verbal quote - either I misheard or misunderstood- but I didn’t realise that there was a price for labour and ALSO the jet cutter. Regardless - I was told we can have someone out with you tomorrow “as they are already in the area”.
The man turned up - nice enough - but a rented van - then set about to tell me he couldn’t clear the drain - and hadn’t got the right nozzles in the van. On top of all of that - I got charged an emergency call out £60! There was no emergency - and they were already in the area!
Job not completed - or even close.

***Definitely the right company***
Including your response to my complaint email below. If you need the quote reference number pls ask. Removed for obvious reasons.

5th Dec 2022

Hi, Jonathan.

We have tried contacting you regarding an invoice that is due.

We can be contacted on 0800 233 5222 or reply to this email. Please quote reference **********.

Kind Regards,

Admin Services
Office: 0800 233 5222
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