Premier InnReviews 

Stayed in February 2026.
Apart from the below average experience at the hotel, I have been hit with very aggressive parking costs.
An ANPR system is in place and recorded me leaving at 8:48am in the morning after my stay - I had arrived at 11:53pm and it seems the parking is auto set to expire the next day at 8am and not a true 24 hour parking. I had paid £1 for overnight parking which duly ran out at 8am.
I received a fine from Smart Parking and appealed stating that I had paid. They placed the charge on holding pending investigation.
Next correspondence was from a debt collection agency demanding £170 and apparently my appeal was rejected and I was advised by email. Searched my emails and I don't appear to have received anything.
The parking is set up to catch people out and enable the introduction of excessive charging. Very poor.
I will NEVER stay at this hotel ever again. The IBIS down the road and Wetherspoons are just much better low cost alternatives.

The virtual telephone service is deplorable and are even used even when contacting the premier inn you wish to stay at. Bring back human interaction

recent stay at the Jersey St Helier (Charing Cross) hotel from 22 April to 25 April 2026. As a customer booking a Premier Plus Double room, I expected a premium experience, but unfortunately, the stay fell well below your advertised standards.
Room Discrepancies and Condition
The room description for a Premier Plus room specifically states that a rainfall/waterfall showerhead is included. However, our bathroom was in poor condition and only featured a standard showerhead (see attached photos). When I raised this at reception, I was told that no other options were available. Advertising specific amenities and failing to provide them is misleading and, in my view, a breach of trading standards.
Housekeeping Issues
Despite booking for two adults, we arrived to find only one set of towels. While reception provided a second set upon request, this issue repeated itself every single day. Even after the room was serviced by housekeeping, we were consistently left with only one set of towels, requiring me to manually source replacements daily.
Dining Experience
Our experience in the restaurant on the first night was equally disappointing. We waited over 20 minutes just to place an order. When the food arrived, half the order was missing. By the time the remaining items were delivered, the initial part of our meal was cold. It was clear the hotel was severely understaffed, with only two team members attempting to cover both the restaurant and the main reception desk simultaneously.
This was a very poor experience and certainly not what I expected from a "premium" brand. I would appreciate your comments on these failings.

I have made a complaint to premium Inn, but they failed to address my complaint

Me and hubby stayed in Fareham Premier Inn and i have to say, we was treated lovely by all staff! The room was very clean, and everything went as it should. Thank you Fareham staff, we will be back again in the future.

It’s certainly a budget inn,
Our double room was very standard.
Breakfast was just warm so took it back and we told them to warm it up and plates were cold too
It got warmed up in microwave and we couldn’t do aircon so we went to desk because no phone in room and no one at reception so had to go again later.
Mattress was very soft and we had backaches next morning
Toilet was very small and door was next to toilet .

The rooms were clean and quiet, but I booked 4 rooms for 4 of us with mealdeals. When we arrived, we were told there was an issue with the chef, so the menu was severely compromised. We did eat at the hotel, but value on the menu was probably half of what I had paid for mealdeals. When I queried this the next day. I was offered a refund, but when I followed this up, Premier Inn said as we'd had food we were not entitled to ANY refund. I am disgusted, certainly NOT a valued customer.

Terrible smell in room broken lifts no hot water, holes in bedding huge hole in carpet damaged table and mold growing bathroom and corner room won't be back took lots photos this site is looking rather grubby the company is in trouble and you can start to tell.

Recieved a £95 parking fine even though we were guests at the Poole Holes Bay hotel, fully checked in by a staff member on arrival so clearly a big mistake. If this is not resolved we be taking this further

Always stay at premier inn ( fraddon) Naiomi is very helpful ,always got a smile on her face , she is truly a credit to the company as always goes above and beyond 👍👌

I booked overnight stays at North Rugby, Centra Drive in order to break up journeys to and from a holiday destination. I booked the meal deal for both nights. On arrival for the first night we were told that an unforeseen circumstance had closed the kitchen. We were refunded the ‘evening meal’ part of our payment then had to drive around to find somewhere to eat. A bit inconvenient but as it was an emergency situation we managed but we would have liked some notice of the closure to help us plan. However, on our return journey, 2 weeks later, the same thing happened; again, no prior warning was given that food was not available in the evening (yes I did check this on my first visit and the staff acted as if they were sure the service would be available).
Apparently, the ‘evening’ service at the restaurant has closed but premier inn are still selling meal deals possibly because they know that people will choose a different Premier Inn which can provide an evening meal. Very disappointing

We stayed at Manchester hotel before going on holiday, the next day, great experience, lovely hotel nice polite staff, the rooms was very clean which I have expect, good night sleep and breakfast was unlimited which we paid for and it was 5*****,
On return home, it was late flight went back to same hotel every thing went great. 5***** premier inn runger lane Manchester.
Mrs T Dransfield.

Bedford Riverside PI charged me for an extra night that wasn’t even booked. This transaction was on hold for several days, effectively freezing my bank account for the duration. I still have not gotten my money back after four days. All I received were insincere apologies and very much an ‘ oh well, too bad.’ attitude.

Stayed in premier inns up and down the UK and the particular one in Blackpool north many times.
Checked in fine went out on return no hot water in the hotel ,fair enough things break went out ,checked with reception the following morning ,treated like something smelly in the bottom of the staffs shoes ,they literally could not care less got told to contact customer relations no update at all on the hot water just shoulder shrugging and eye rolling.

We checked out the following morning after a 2 night stay still no hot water staff at reception literally verbally arguing with other guests as we dropped the room cards in the box.

As I've said things break but customer care and customer service non existent,obviously the financial cuts at premier inn are having an effect .

Will try the chain elsewhere but never will we return to the Blackpool north premier inn.

Booked a room with Premier Inn at around 11:30pm and realised almost immediately that the booking had gone through for the wrong date.

I contacted the hotel straight away and was advised to call Head Office. I then spent time speaking with multiple departments, including Customer Relations, explaining that I had reported the issue immediately after booking and that I was not asking for a refund. I simply wanted the booking moved to the correct date.

Despite contacting Premier Inn almost immediately, nobody was willing to offer any solution. No amendment, no transfer to another date, no credit, and no goodwill gesture.

What disappointed me most was not the money, but the complete lack of flexibility and common sense. Mistakes happen, and I did everything I could to report the issue as soon as I noticed it. Yet the response was simply that the booking would be treated as a no-show and the full amount would be lost.

I understand that companies have policies, but customer service should also involve some willingness to help when a genuine mistake is reported immediately.

Based on my experience, I would strongly recommend checking every single detail before making payment. If something goes wrong, even if you contact Premier Inn straight away, don’t expect any flexibility or assistance.

Individual hotels are great but the Business Booker and associated customer relations are rubbish. I had frustrations about a hotel and the website in general and the CS rep didn't even read it and sent a stock response asking for all my personal details and a booking reference. All irrelevant to the query. I sympathise with the staff who have to work for this shower.

Booking Reference: UAS8445632
I am extremely disappointed with both my stay at Premier Inn London Ilford (Newbury Park) and the way my complaint has been handled afterwards.
I stayed on 5 June 2026 after attending a nearby wedding. I returned to the hotel around midnight and within 10 minutes noticed an absolutely unbearable smell in my room. At first, I wasn't sure where it was coming from, but I was exhausted after a long day and had little choice but to try and sleep. Unfortunately, the smell continued throughout the entire night, making it an extremely unpleasant and uncomfortable stay.
The following morning, I spoke to the hotel manager during breakfast and asked whether anyone else had experienced the same issue. I was told that the ventilation system was not working and the engineer responsible for fixing it was unavailable. This clearly indicates that the hotel was aware of the issue.
I then contacted Premier Inn Customer Services expecting them to put things right. Instead, I was told I would receive only £49 as a goodwill gesture because I hadn't reported the problem immediately during the night. That explanation is simply unacceptable. It was after midnight, I had just returned from a wedding, and I was exhausted. I should not have been expected to spend the night searching for staff to report a problem that the hotel already knew existed.
Guests pay Premier Inn for a clean, comfortable night's sleep. Instead, I paid to spend the entire night in a room with a foul smell caused by a known ventilation fault. Offering a partial refund while hiding behind a technicality about when the issue was reported shows a complete lack of customer care.
I expected far better from Premier Inn. The condition of the room was unacceptable, and the handling of my complaint has been even more disappointing. I will be thinking very carefully before staying with Premier Inn again, and I hope the company starts taking responsibility when known maintenance issues have such a significant impact on paying guests.

I visited the premier inn at Kings Langley for one night due to a medical appointment the next day. 1x Firstly the room was not ready after paying for an early arrival. 2x Then there was no coffee in the room. 3x The sink blocked up 3x Power goes out in the evening. 4x No hot water in the morning (Boiler failed) Now it gets really bad, after reporting this to the duty Manager and saying its not good enough and can i have a partial re-fund. No we cant do that. All I get is card to report it online (other people are asking the same its not just me) So i go online to report my displeasure, nothing for 6 days, so go on WhatsApp, after several days bouncing back and fourth on chats. I get told i should have reported it on the day to the staff, Well i did! We are sorry, we hope to see you again soon is all i get, chat closed. NEVER will i ever use there so called hotels again. Whitbread the owners should be ashamed.

Customer service if there are any issues with your stay is shocking, you speak to ai who don’t help then shut your case down and don’t reply.
Shocking

An ok stay at a Oldham Central but several things aren't very good. The breakfasts are lukewarm at best and if you time it wrong, there is a limited number of seats. There were advertised works Mon-Fri but I was rudely awoken by workmen at 6:45am and their Good Nights Sleep guarantee isn't worth the paper it's written on and they refused to honour it. Also, there is no bar, just a fridge selling exorbitantly priced bottles of beer. I will be trying to stay at B&B's from now on.

Recently stayed at the Premier inn in Tenby, South Wales.(may17-19th)
Had a lovely stay, clean rooms, very helpful and friendly staff, (Emily and Iuean).
Particularly impressed with the allergy policy being taken seriously.
Have used Premier before and been similarly impressed.
Thank you.