Prestige Drinks Reviews 

The Advertising Standards Authority regrettably and sadly were the only option left open to attempt to resolve matters due to poor customer service and terrible responses from this company on a “Not as advertised” product being received.

Since this is a pending complaint I cannot comment further. However, I intend to post the outcome of my complaint to The Advertising Standards Authority here once the complaint has hopefully been upheld and issues resolved; Either way - I can not, and do not recommend doing business with this company.

Please read the reviews of the many other dissatisfied users of this company….And avoid using them. Update: This matter has now reached its conclusion and is now closed. The involvement of The Advertising Standards Authority and an independent investigation were necessary to secure a satisfactory outcome. If you are interested in reading it go to this review on Google reviews and send your request to the email address provided - a full transcript is available by quoting ref: PD/ret 843/MX

Avoid! Avoid! Cheaply done avoid at all cost.
customer service rude and does not care what you have to say. The picture does not come out the same as displayed, looks Cheaply done,not centred and words squashed in. So expensive for complete rubbish

Quality product & faultlessly professional! When I had a problem with my delivery , I contacted them and after clarifying the issue they arranged for next day delivery within minutes.

Terrible customer service did not do anything to resolve my problem . Although they responded quickly they just do not care .

They were amazing! I emailed them as my order was specific the lady who would reply to my emails was amazing. They also sent it quick.

I was looking for something special to send for a 40th Birthday, and found it on Prestige Drinks website. I had some trouble placing the order online and phoned them for help. Great customer service from Keeley who took the time and effort to make sure I could place my order. I have had a great experience with this company and would happily recommend.

Leaky bottle received which was disappointing in itself but owner had no interest in helping and will not offer a return/replacement or refund and was very very aggressive which make the situation even more upsetting.

Having read the reviews I as a bit dubious, however not sure what they are talking about.
Ordered an engraved bottle of Whiskey and 2 glasses. Came very quickly, incredibly well packed, engraving looks great so all in all very very good.
Had confirmation emails, confirmation on delivery and everything - cant fault them.

Don't be duped by the fancy website. What you get is not quite what is shown. Really expensive gift that I'd definitely not value for money. Clearly they please some people but my word the finished product is truly woeful. The lack of communication and non-existent customer service is shocking. Complaints ignored via social media. Order and part with your money at your own risk. Expect an inferior, poorly finished product in return. So disappointed.

Bought an expensive bottle as a Christmas present for partners family. Wrapped the box, they opened it on Christmas day to find a leaking bottle, highly embarrassing as you can imagine. Customer service was dreadful, a normal company would of at least offered a new bottle straight away... no I had to get my partners family to send a leaking bottle back, not sure what they will do with a leaking bottle (had to ask for a pre-paid stamp as they just expected my partners family to pay for this too) and only then would they send a new bottle out. Not even a gesture voucher or anything to apologise for this highly inconvenient mess up on their side.

DO NOT USE GO ELSEWHERE - I also never write reviews but I have to as this was such a bad experience.

ABSOLUTELY THRILLED with this bottle of Perrier Jouet Belle Epoque Rose Champagne. It`s my son and daughter-in-law`s favourite tipple but is only enjoyed on very special occasions. Prestige Drinks not only supplied the exact year of their wedding but personalised the bottle too. What a wonderful present and keepsake and service. Thank-you so very much.

Honestly stunned! Had a personalised photo placed on a litre bottle of Jack Daniels with a quote and it arrived within three days! Amazing customer service as well, when I phoned after not getting confirmation on my order! Thank you again!

Do not purchase the engraved drinks bottles! I was made to believe the engraving would be on the face of the bottle, under the logo. When it arrived, it was on the back of the bottle right at the bottom and tiny. In fact I thought I had paid a fortune for an ordinary vodka bottle until I eventually found the engraving. Really disappointed!

avoid !!! avoid !!! avoid !!!
very rude , poor customer service,
I've been waiting for my delivery for a year now!!!

Based all the way in Australia, wanted to get my dad something special for his 60th and came across this page. The service from Keeley and the team were fantastic.superfast delivery, communication was great in checking where to be posted and on image quality checks. Super chuffed with the end product.would highly recommend

I ordered a 70cl bottle of Courvoisier XO, as a gift of gratitude, for accommodating me temporary housing. The bottle arrived within 10 working days and, despite limited space when deciding what to be engraved, the engraving was improved upon by allowing spacing between words that was omitted at the time, due to exceeding the number of characters.
Admittedly, I checked for reviews after ordering from Prestigedrinks.com and became anxious at my decision but, after emailing Prestigedrinks.com on the 7th day as no notification was received as the the day of delivery, a date was given which the bottle arrived in a well packaged box that contained the drink in its original box. LandLady was extremely pleased, as too I.

I was worried about using this company as had some terrible reviews on here. However, my transaction was perfect. Ordered a Whiskey that wasn’t available on many on websites. Got a confirmation email (in spam) and pretty much immediate tracked postage details and arrived 2 days quicker than other larger and better sites!

I recently purchased a bottle of personalised tequila from the website as a present. It arrived on time and they done everything for me that i asked for. The service was great and i will definitely buy drinks from them for other occasions. Thanks Keeley for her great service.

order # 000033058
bottle & engraving-fine. paid for delivery so that it would arrive in time for a birthday-failed. paid for a 'presentation box'-another fail, lid completely split.
Have conrtacted them by email and left voice messages, with absolutely no response from them. i am sure that if all goes well no one is any the wiser, but things do go wrong-look at the reviews- and that is when you get a real reflection of a company/customer service.

I’m so impressed with this company and it’s amazing service. It has turned what would have been a much welcome gift into an amazingly personal keep sake. I have used this company before and I will use it again.
The first bottle I bought I also purchased one of their wooden boxes to put the bottle in. He loved the box as much as the whisky