Prestige Flowers Reviews 

I was recently sent a bouquet of flowers which, unfortunately, arrived in very poor condition. Many of the flowers were brown and appeared to be dying, and within two days they were completely dead.

I contacted customer services and submitted a complaint, including photographs. The issue was dealt with quickly and efficiently, with just a few emails exchanged to clarify the details.

I was then advised that a replacement bouquet would be sent the following day. It arrived as promised, and the difference was incredible. The replacement flowers were fresh, colourful, and absolutely delightful.

Ordered flowers and were not on the delivery day as promised. When they arrived they weren’t enough flowers to call it a bouquet. Wish I had went elsewhere and should have read these reviews first. Never again!!

My advice would be to give this company a miss. My daughter bought me some flowers for my birthday. When they arrived they were shocking (words of my friend who is a trained Florist). The roses were soft, petals turning brown and the foliage brown. My daughter contacted the company who were quick to respond saying she hadn’t followed the instructions when unpacking the flowers. After 24 hours in water, the instructions they said she hadn’t followed, they were no better and some of the petals were falling. Another email followed with further pictures, but alas no response has been received 5 days later. The goods described on the website had no resemblance to what was received. A waste of £40.

Flowers were lovely, but delivered late despite paying for next day delivery for my father's birthday. Emailed support asking for a refund of the shipping costs. So far I've been asked for my name, email, delivery address, billing address, amount paid, and last four digits of the credit card I used - over the course of about four emails. Presumably this is designed to make it difficult for me to chase for a refund (and it's worked).

DO NOT USE IF IN N IRELAND, SCOTLAND, WALES OR ISLANDS. AVOID!
They will not deliver in time and instead say they will refund postage if delivered 4 DAYS !!! after the specified date.
The 100% satisfaction guaranteed policy is not implemented.
Customer service defensive and obviously used to making up excuses. Offered me a £2 refund.
A disaster.

I ordered flowers on 29/7/26 to be delivered before 3/8/26 for a funeral we were unable to attend. Prestige sent flowers but they have been stuck in a royal mail delivery depot in a completely different part of Scotland for 6 days now. Prestige offered a £5.00 account credit and an apology. I wouldnt purchase from them again unfortunately. PayPal refunded the full amount without issue. Really hope the flowers stay lost now as Id hate for the recepient to have dead flowers delivered. Aware that this is likely royal mails fault but it was a poor resolution offer from Prestige. They were prompt at communication however on email. Wish id read the reviews. Seems like there have been several people in the same boat.

The flowers and the bouquet was great. However when the flowers were recieved, there are few that were already going bad. I don’t know if it’s the freshness of flowers or the delivery. Because it took royal mail 24hrs after receiving the flowers to have them delivered.

Ordered flowers for a friend and the whole process was very simple and straightforward. The flowers were beautiful.Excellent service from start to finish. Would definitely order again!

Well I panicked a bit as I normally get notifications on when being delivered & time frame but for this order I received absolutely nothing — I did email about the order & was told it was definitely on it was —all though it arrived later than expected she did finally enjoy her birthday flowers

First time I’ve used this company to send flowers to France .
Easy to order & they arrived on time .
My friend was delighted with the flowers & so was I .
Will use again

just looking for a different flower arrangement!! thankyou Ivwill recommend you to all my friends !!

Was very easy to order for Next day

Next review on Delivery but feel want be let down the way ordering went

Delivery was next Day but felt could have been little better Delivery was late at 17:36 - do not why but I was hoping it would have been before 12:00 Noon
Delivery was by Royal Mail they was given the Parcel within hours of request at 22:51 it took Royal mail 18+ Hours do Not think the company let me down will re-use them again great service

I ordered some Lillies for a special occasion but when they arrived they were a huge disappointment with multiple broken stems and detached flower heads. Following contact with customer services team, especially Georgia they made arrangements to replace the flowers at a time specified by me at no cost. The replacement flowers were excellent with better flower heads and firmer thicker stems. Much better all round. Very pleased with the receptive response by customer services especially Georgia and her efforts to make sure that I was satisfied by the replacements.

I received a bouquet on Saturday. It was lovely. Sunday morning 2 of the roses had died and drooped. I felt this wasn't acceptable.This was a gift from friends. I contacted Haute by email. I must say they were extremely prompt on replying on Sunday and made every effort to rectify the issue. Regular updates by e mail and the last one telling me a fresh bouquet would arrive today 4th. They have arrived and are really beautiful. I am delighted. This could happen any time to any delivery. I would now buy from them myself. I will also enjoy the beautiful chocolates and candle.

Impressed with ease of ordering as I am abroad however delivery never reached on time although ordered by cut off time stated on website and bouquet was not as described. Disappointed as for daughters birthday and prestige seemed like the right choice. However all said and done the value for money is great!! Will use again and hopefully they live up to their claims.

Nothing like what’s pictured on the website. Done waste your time. You’re better off spending a little more at interflora, appleyard or even M&S

After more than 7 days the bouquet I ordered for my step daughter to welcome her home after a hospital stay had still not been delivered. It showed as being delayed en route and had been sat somewhere unknown in extreme heat. The customer service phone line was never answered so I had great difficulty in making any complaint known about this diabolical service.
The robotic message system does not give any chance of answering a query: it just goes in to an unintelligible loop. Truly pathetic.
All in all a totally dismal service. Wish I could give 0 stars as this company is just a joke. Very dissatisfied and disappointed - and I have no idea what the quality of the flowers is … as they never arrived.

Would give zero stars if allowed for the customer service alone! Ordered flowers which were never received and refused a refund. Offered a new bouquet almost two weeks later which is ridiculous. Paid for a service they were quick enough to take money for and the goods were not received!!!

Flowers and company are excellent. Website is a nightmare for me though. I have trouble everytime just trying to pay as it won’t accept my password, even after going through the rigmarole of changing it for a new password. I often just give up.

I had ordered a birthday bouquet with vase and a few other additional add ons totalling around £80 to be delivered on the 3rd August , I made this order on 23rd July, it was essential to arrive on the 3rd as the person recieving wouldn't be available at home the following day or for several weeks, as well the birthday itself was on the 3rd! , this has been delivered a day late and is now a complete waste of time and money on my part and an emotional toll on the intended recipient who believed no one remembered her birthday , I would of sourced locally if I thought this ordered couldn't be honoured, for a company that guarantee next day delivery to fail with over a weeks lead time to get it sent in a timely manner is embarrassing , this was ordered to the Highlands on the 23rd , it wasn't received by the courier untill Saturday the 1st of August, I will not use this service again