PrettyLittleThing Reviews 

PLT is trash 🚮.
Bought a few outfits last week and I had to send it all back! Cheap quality. Horrible stuff!!!

The customer service is appalling. I paid $30AU express shipping for 4 items to be received within the week and they just arrived, more than a week late. Spoke to a computer on instagram to try and get my shipping cost returned, it told me it would get me in touch with someone and that I needed to wait. That was more than 48 hours ago. Still haven't heard anything. The tops I received looked good but the fact that I paid a ridiculous amount for shipping and didn't receive the items in time, plus lack of customer service, means 2 stars from me.

The same brand charging luxury prices for fast-fashion quality. Charging double the price nowadays for the same cheap material that once sold for $20. It’s giving ZARA but nowhere near. I’m keeping the item I purchased to sit in my wardrobe, the material is so bad and the seams are loose. Not forgetting because the returns policy is non-existant.

true to their word with next day delivery, clothing was packaged nicely. i bought the most gorgeous skirt but it’s quite see through where i don’t want it to be & when stood in the light you can see… well everthing. but still it’s a gorgeous skirt i love it & will get over the see through trouble. i’m not sure how or why but my shirt arrived with a foundation stain on it? luckily it washed off but 😟😟. i’d order again

Their customer service and return process has really turned to trash. And the clothes are not even the same quality or design anymore. Idk what changed. But they only get business due to limited fashion options. I've been trying to return dresses for a month, and there's no record of anything at the post office whenever I go. They never use to be like this

Really bad quality, inaccurate sizing, unable to return as return code not working. No response to customer service messages

Have not recieved an order £44 was supposed to come next day but didnt so i made a returns form and two weeks kater it still hasnt arrived. Plus a returned parcel of 4x items £43.50 and still not received my money back. Do the owner/ management not look at the reviews in shame or is this a reflaction of were the bad customer service training has come from

PRETTY LITTLE THING This is the worst company iI have ever come across, no response to messages at all. i have an issue with the returns portal can not return my items, and no contact number to call them on apart from a mobile number which is meant to be there head office contact number rings then they cut you off. STAY AWAY from this company THEY DO NOT TESPOND TO YOUR MESSAGES

Awful post sale experience. I wanted to return items and was directed to the PLT return portal. I entered the order number given to me by PLT and got the message "order number not recognised". Contacted their customer services 3 times on email and WhatsApp (no option to call) and have so far only had generic automated responses that don't address the issue at all. Incredibly frustrating experience

Absolutely disgusted by their customer service. I ordered a UK size 5 pair of boots and followed the size guide, as the size guide states that is an AUS size 7 and they sent me a UK size 3 which equivalates to an AUS size 5! They gave me the wrong size and as delivery took longer than expected, they will not let me exchange for the right size! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

I was sent the wrong size pants (their fault). No one from their customer service team has replied to my numerous messages. Will not be shopping from them again.

do not buy from PLT!!!! they sent me the completely wrong items from what i ordered, i emailed them to do an exchange and never got a reply!!

They are SOOOOO bad! Right after I placed an order I realized I made the mistake of the sizing on 4 shirts.
I asked them to please cancel order or change the sizes and they said we're sorry we already processed the order there's nothing we can do about it. So they suggested I send them back and get a refund. Funny thing is every bad review I have read you never really get a full refund, or it is a nightmare to get one
What kind of bullshit is going on here?

Avoid paying express postage because they're all BS with their money hungry mindset SMH.. They say it will be delivered within 3-4 working days and obviously it doesn't get delivered within that time frame! At least make an effort or just don't say things like when y'all can deliver stuff in an ETA and not execute your quality of service!

I thought Temu was bad in delivery,
@ least they give you the maximum delivery ETA, but PLT is worst off than them!
This is the second and now last time ordering from them!
WASTE OF MY MONEY!!

I literally love everything I got, everything looks exactly like the photo plus fits super well and good quality. I heard so many bad reviews about PLT which worried me before ordering but I’m so glad I still went ahead and purchased from them. Would definitely buy from them again!

Some of their clothing is nice quality, however the company and the people who run it is TRASH and make it next to not worth engaging with. I mistakenly put my old address on a package I contacted them within an hour of doing it it hadn’t even processed or left the warehouse till the next day and they claim they can’t do anything to help you they straight up refuse to to be straight with you, one of the most common issues and they have no interest in helping customers with minor mistakes. They use absolutely garage delivery companies that make the process 10x harder to manage and their customer service people are sooo rude. Try somewhere else even shein and wish do better, they seem to be more interested in posting cringe memes on their fb page then managing their company and customers enquiries.

They also refuse to refund you or compensate anything when your packages are sent to incorrect addresses or addresses that don’t exist, I had to argue back and forth for 2 weeks with their TRASH delivery companies who are absolutely hopeless - they still manage deliver your packages to the incorrect address after you BEG to re correct it and the other one took nearly a week to respond to phone calls emails everything. For one of my packages that was delivered to the incorrect address after making a re direction change they failed to provide proof of delivery, after multiple calls they said they’ll get back to me with proof of delivery and never did. I’m very lucky after my own hunting and an honest neighbour was able to track down my packages absolutely no thanks to PLT or their delivery partners that’s for sure

PTL is not worth your time or money like others mentioned they are a scam save your money and spend it elsewhere.

The top was to big round the sides, breast area to small, and skirt to tight.. although skirt was a bigger size than the top. The sizing is way off. The shoes are uncomfortable. The bangle snapped in my hand, and the shape wear tore trying to get it up past my legs although I ordered the right size. Poor quality, bad sizing, definitely won't shop here again. Shame as the clothes etc look nice online.

After 3 months of waiting, 50 emails 3 courier companies and being promised it was returning to them so they will repost the 15 of the 17 items I paid for which were apparently delivered to a city service station. I received a partial refund no refund of the express postage. They take people money don't waste your time

My order was supposed to have been delivered by November 9, at the latest, and still nothing. After entering order number online, No information about tracking is provided. Contact with company is difficult as no email address is provided for customer service. I paid this company for goods that I never received and they have kept my money. Under Australian Law, that is a crime. As a first time customer, I am shocked and appalled that companies like this, only appear to trade to fraudulently take money from their innocent customers.

So I ordered my items on the 07/08/2024 and paid extra for next day delivery. Which didn’t come till today 12/08/2024. Then most of the teams I ordered were a size 14, I am usually a size 12 but a friend said to go a size up due to there size clothes are not what they say. 4 of the teams do not pass my bottom luckily I orderd a few that are stretchy which fit. I go on holiday tomorrow and have ex basically nothing to take due to this s**t service and quality of clothes.