PrettyLittleThing Reviews 

Don't sell a size 16 unless it is actually a 16. I got a pretty dress today, tried it on and it doesn't zip up half way up my back. The dress was lovely. But this is ridiculous. I also got the dress after seeing an ad that PLT is plus size inclusive. Bunch of lies. Nice way to make your curvier customers feel like crap.

Sizing is ridiculously small - so frustrating when you have to order from plus range and your a 12/14

I ordered for the first time from PLT. I live in Romania and the package was delivered in 6 days, nice surprise! I am usually a XS/34 EU size, and after reading some reviews I decided to size up and I ordered a 6 (S/36 EU) and it fits just perfectly on me. I LOVE IT!
So if you’re between sizes of course the chances to be disappointed are higher. For me it’s a positive experience and I am going to order again

Bought 2 blazers both size 28 as my other blazers from various makers are 26/28, both these blazers were absolutely humongous on me, I’d say they are 30/32 and 32/34 plus sizes, way out of proportion, I’m now very weary of PLT and Damart is another one only their sizes are tiny, I’m a 28 trousers in damart I’d be around 34 plus size

Placed an order expecting delivery by a certain date. Order did not arrive by promised date. Dealing with customer service has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies.

STILL WAITING FOR MY ORDER, ONE MONTH LATER TRYING TO GET A HOLD OF SOMEONE & WITH NO LUCK SO I WENT TO CANCEL MY ORDER WITH THE ORDER NUMBER THEY SENT TO MY EMAIL, BUT FOUND OUT THAT IT DOESN'T EVEN EXIST SO I HAVE NO WAY OF DOING ANYTHING.

I ordered my item 1/13 With an expected delivery of 1/26. Delivery info remained “unavailable” then has never updated. I reached out and was told to wait til 1/29 and if not received reach back out. 1/29 no delivery reached back out and was told to wait for 2/11. When I replied and said I was told 1/29 they told me 2/13. When I complained that just 5 mins ago I was told to wait until 2/11 they then asked me to wait until 2/19. I complained that this item was for a wedding and I was told If the wedding had passed and I no longer needed the outfit, to return it upon delivery. NEVER AGAIN WILL I ORDER FROM THIS COMPANY. Oh yea still no dress 🙄

Need sort you sizing out… absolutely ridiculous no wonder so many women and girls have got eating disorders. I’m a size 12 in one dress then in another I’m a size 18🙄 in any other brand I’m a size 14! Don’t get me stated on the skirts. Sort your business out it’s beyond a joke… cheap crap!

Items ordered was supposed to have being refused at pick up point, delivery then done 14/1/24 to a wrong address. I contacted Prettytittlething customer service via email around 9 times giving all information and evidence items sent elsewhere, there customer service team has not followed up anything at all even thought ive done all the investigation and forwarded all evidence. Totally disappointed with customer service lack of customer care and poor communication.

I ordered in September, my order didn't came to this day. It's January now.

Absolutely terrible sizing! I bought size 10 and my size 6-8 friend fit into them perfectly. They only cater to a perfect slim hour glass figure. Not everyone is built like that, so don’t recommend unless you have the perfect figure.

Terrible can't speak to someone my order was ment to be delivered and has not arrived Fastrack ment to drliver today and PLT saying delay in order will never use them again

If I could give 0 stars, I would. PLT is absolutely horrible when it comes to customer service and the quality of their clothes. I made the mistake of making 2 orders with them, a day apart before my order/s arrived and realising what a terrible mistake I had made through ordering with them.

The clothes I received were of terrible quality, a pair of boots arrived crushed, a hoodie that I received had lint all over it (like it has been washed and worm multiple times), a dress had arrived with a smell on it and the blazers I ordered looked terrible and were made of cheap material.

The customer service at PLT is also terrible. While some of the people I've spoken to are friendly, some of them have replied with a completely different response to the question I asked about my refund. I am constantly given different customer service representatives, and having to repeat myself over and over. I emailed multiple times asking about my refund, and they continually ask for proof from my post office (which I provide) that I've sent the item, and then suddenly tell me to check my property to see if my parcel has arrived. Their whole system is a complete mess, and no one knows what they're doing.

I've been waiting for my refund for a month now, and I've still got nothing. I'm becoming quite frustrated with the situation and if the refund isn't given to me soon, I'll be reporting the bank transactions as fraudulent.

My advice is not to buy from here, as they're terrible. And any influencers who constantly promote this store are complete liars who are just getting paid lots of money to promote them.

The worst possible online shopping website. They sell cheap $2 china made products at inflated prices. I purchased a pair of metal heel boots and they turned out to be plastic heels with a metallic wrap. And they want me to return the product to them at my expense. It's not a change of mind. It's the wrong product. In legal language "deceptive conduct"!!!

Can't deliver on time. I've even lost hope for my order, they busy telling me to give them 48 hours more but then now days are going

Absolutely terrible sizing 😡 its says true to size on the website but on what planet did they come up with the idea. I bought 4 dresses all a 12 and 14 because im normally a 12 but wanted to size up just incase but all the size 14 didn't go anywhere near me 😡 i think i would have had to order a size 18 in them all to actually fit which is ridiculous and truefully the quality of them all were not very good anyway. Won't be ordering from them again.

I am extremely upset! I ordered a pair of sneakers and platform boots in a US size 9. I'm an 8 1/2 but noticed they only went in whole sizes so I figured to go up to a 9 because 8 might be too small. I also ordered a white dress for the summer...The dress is very thin and see thru, there is very poor stitching on one side and no support cups on the top portion of the dress, just loose material. To make thing even worse the shoes are HUGE. No way it's a size 9 in women. They are more like men's 9. Smh. Now I need to return EVERYTHING just to find out their return policy is garbage! You have to mail it back to your own expense. $90 down the drain for cheaply made dress and shoes that would fit a basketball player! Not to mention the box the shoes came in are all crushed and destroyed because they mailed my package in a plastic bag instead of a box like any other company would do.
I wish I could insert photos of exactly what I'm talking about.

I have bought a pair of Jean high waisted shorts in a 22 bare in mind I’m a 18 and they go no were near me, I put them up against my 18 jeans and they are smaller. Sort ya sizing out will you. You have made me feel
Disgusting and upset

I ordered a dress I got a bikini wouldn't mind but 3 sizes too small the trainers were a size 5 but massive they were more like a 7 . Customers service is a joke . I ordered a coat I received 2 pair of shorts .then I ordered another coat my size which is 10 and it drowned me more like a 16 ..the dresses u need to go a size bigger the coats 2 ..3 sizes too big so go smaller .trainers go a size down..I've paid for a year free postage but doubt IL buy from there again ..it's just disappointing ..I ended up giving a coat 2 dresses shorts bikini away as the returns system is ridiculous ..desperately need a shake up !! Shame as some nice stuff

TERRIBLE ONGOING PROBLEMS FOR ALMOST 2 MONTHS NOW! WHAT A HEADACHE! March 15th I made an order, items got delivered later and I wanted to makr a return so I created a shipping label, but after I wanted to add one more thing. Contacted customer support, they advised they'll have to cancel my return refund my postage fee and I should process a new refund after 48hrs. Before I shipped my return thry already processed a refund. I contacted the Customer support again to advice I can't process a return again and advised them of what happened, they keep saying check again. after waiting 4 days I did the right thing I paid for a 2nd time for shipping and I included all of the items I wanted to return and shipped it off even thiugh they already refunded for some of them. I contaced Customer Support for a 3rd time, they understand they'll process my refund for postage and later for the added dress. waited a month nothing. Contaced customer support 4th time, and during this 4th time I spoke with 3 differrnt people! they keep saying check again, but I'm the only one checking! I ASKED FOR A SIMPLE TRANSACTION NUMBER OF REFUND PROCESSED! I confirmed I don't have the postage fee and added dress return and they asked for a screen shot and I sent it and the said because of privacy laws we don't accept screenshots WHAT? THEN DON'T ASK ME FOR ONE?! I JUST WANT MY PROPER REFUND! I DID RIGHT BY YOU