Prezi Reviews 

619
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating its ability to create engaging and visually appealing presentations. Many users highlight its effectiveness in making content delivery interesting and boosting confidence. Various templates and non-linear presentation options are praised. However, some people were dissatisfied with subscription, payment, and refund processes. Many reviewers reported unexpected charges after free trials or for unused services, often without prior notification. Widespread frustration exists regarding the company's refusal to issue refunds for unused services, citing terms and conditions. Additionally, some users encountered difficulties sharing presentations or found original formatting altered.

What people talk about most

User experience

People report positive experiences with user experience, with many finding it easy to use and helpful for... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over unexpected annual... See more

Payment

Users describe negative interactions with payment, frequently reporting being charged for annual renewals... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that their... See more

Website

Customers consistently note ambiguous experiences with the website, with some praising its visual appeal and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi team, I have used Prezi for academic and some business purposes. It's a great, dynamic tool, but the fact that it can't be downloaded means that you have to share the link, which is not always help... See more

Company replied

Rated 4 out of 5 stars

I had to give a presentation about communication. I've already used Prezi, so I thought it'd be interesting to perest Prezi by Prezi. I had to learn a couple of new things to manage it, but is was ok.... See more

Rated 4 out of 5 stars

It’s nice and worthy the unique thing I would change is the price. If it’s free more options, I think you could win more. Despite this I will use the free mode of Prezi because the thing that made m... See more

Rated 4 out of 5 stars

So much better than a normal slide show, giving the sense of where people are in a talk is fantastic and how things relate is such a step up. Some aspects still tricky and because it costs so much I h... See more


Company details

  1. Software Vendor

Written by the company

At Prezi, we’re here to help you get your best presentation in a matter of minutes — whether your presentation is tomorrow or in a few days. This is why we created Prezi AI, which seamlessly integrates AI technology with Prezi's unique storytelling engine and expertise to guide our users effortlessly through the presentation creation journey. From a simple prompt to fast, dynamic designs, users create attention-grabbing presentations in minutes.


Contact info

  • 2041 East Street, PMB610, 94520, Concord, United States

  • www.prezi.com

2.9

Average

TrustScore 3 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

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2.9

All reviews

(619)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From mind to mind using Prezi

Prezi has done a great job because. It is not only about showing information but also creating content. I really enjoy it because it also connects the slides faster than other apps. The templates are so wonderful!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Prezi is a great application

Prezi is a great application to make general interactive presentations,
It is easy to use and smooth going.
Only one suggestion and a big business plan. If Prezi can embed mathematical font and presentation, it would be revolutionary. All universities around the world will buy it for teaching and learning purpose. As a math professor, I would like the company think on this project.

October 16, 2025
Unprompted review
Prezi logo

Reply from Prezi

Thanks for your review and feedback! We will pass this along to our team. - N

Rated 5 out of 5 stars

I no longer think linearly

Prezi is not only changing my presentations, but my way of looking at an issue: I no longer see a linear set of issues, all linked and at the same size, but a bursting graph of related things, some big, some small. Once I have put everything on the table (even very small details in some corners), then I tell a story, adapted to my present audience and I visit this graph of issues, sometimes diverting myself on the fly when I find it relevant. I no longer think "straight"!

October 16, 2025
Unprompted review
Rated 4 out of 5 stars

bad experience with the payment for being too high

Payment should be more accessible, that is, a bimonthly or quarterly program, since it is very good but the time paid for during that year of validity goes to waste.

October 16, 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Mayra, thanks for your feedback! We will share this with our pricing team. - N

Rated 5 out of 5 stars

Loving Prezi but with issues

Loving Prezi. However, the main issue is forwarding the presentation to others. It is being sent with Prezi link, and others are able to view my dashboard. Please suggest how to send stand-alone presentations to others through WhatsApp or Email. Planning big project with seminar-series for training. This is not helping my cause. Moreover, often the creating through AI mode fails. Is there any limitation of the script? Images are repeated often. Hoping to get your reply...

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I am a middle school English teacher…

I am a middle school English teacher and I use Prezi almost all the time for my students. They love the colour palette and the animation. It makes my content delivery easy and interesting for them to brainstorm and engage in the class. They call me the best teacher and I dedicate a huge part of my happiness to Prezi.

October 16, 2025
Unprompted review
Rated 4 out of 5 stars

It’s nice and worthy the unique thing I…

It’s nice and worthy the unique thing I would change is the price. If it’s free more options, I think you could win more. Despite this I will use the free mode of Prezi because the thing that made me to cancel the subscription was that I didn’t give so much use to this exclusive option.
In a nutshell it has been a great experience and I hope that you still give me updates about what’s happening in Prezi.
Thank you so much and don’t give up

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Really nice IA mode

Really nice IA mode. I wish that as a student i could use more tries. Just like cambas where you can generate as many as you want as long as you can onky have 2 proyects at any given time

September 27, 2025
Unprompted review
Prezi logo

Reply from Prezi

Thanks for the feedback! We will share this with our team. - N

Rated 1 out of 5 stars

Money making scheme

Each time I go to write a presentation, the amount of templates I can access is less and less, the quality of these are rubbish and basic and to get any support, to simply download or do a voiceover, they want you to upgrade. It used to be the best tool but am going to look elsewhere, Prezi's aim is clearly to extract as much money our of the user as possible.

October 14, 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Vicky, we're sorry to hear that's been your experience! Some features and templates are part of our premium plans, but our goal is never to restrict creativity. We want to ensure users have access to the right tools for their needs.

We’d love the chance to understand what’s changed for you and see how we can help improve your experience. Please reach out to us directly at prezieditors@prezi.com to share your thoughts. Thanks! - N

Rated 1 out of 5 stars

I initially tried it using my work…

I initially tried it using my work email and found the tool genuinely useful. However, I later canceled my subscription — which was paid using my personal card — while waiting for company approval to proceed with a corporate purchase.

To my shock, I was still charged even after canceling. Because of this unethical billing practice, I’ve decided to pause my request to adopt this software for my team.

After checking online, I discovered many other users have faced the same issue and reported the company’s refusal to issue refunds.

Please be cautious before subscribing.

-Update
Their reply
Based on the screenshot you provided, the subscription was canceled after the charge took place, not beforehand.

You received a reminder email about the trial ending on October 1, 2025, and a payment decline email on October 8th.

While we cannot offer a full refund, we can, however, downgrade the account to the Plus plan, which is $228 USD, and refund the difference.

My Reply - Still pending a reply.
1. Received Reminder Thur 2/10/25 1:19am
2. Canceled Wed 8/10/25 9:58am
3. Unable to process on 9/10/25 5:29am
4. Successful Charged Thu 9/10/25 7:22 AM

October 14, 2025
Unprompted review
Prezi logo

Reply from Prezi

Update 10/16 - Hi Julian, I've spoken to my team and they are already in touch with you. They will continue to work with you until it has been resolved. Thank you! - N

Hi Julian, thank you for your feedback. We're sorry to hear about your experience and would love the opportunity to make things right. I’ve requested more information to get your email address so our support team can take a look into this. - N

Rated 1 out of 5 stars

Unethical Billing Practices and Refusal to Refund

I cancelled my subscription within the 7-day free trial period, yet I was still charged for a full annual subscription. I contacted Prezi immediately, advising of the charge, and my request for a refund was denied. To add to the frustration, the company also terminated my access, meaning I was charged for a subscription I cannot use.

July 9, 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Carlie, we're sorry to hear that's been your experience. I've requested more information to look into this further. We definitely want to resolve this for you, as you should still have access to your Prezi account. Thank you! - N

Rated 1 out of 5 stars

Just same story as described here…

Just same story as described here below. My intention was to get a month subscription and this is exactly what an offer was saying `15 Eur/month`. With just one click of the button I was charged 217.80 Eur. I now filed a refund case.

October 5, 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Arthur, we're sorry to hear that's been your experience! Were you able to get in touch with our team to look into this? - N

Rated 1 out of 5 stars

PREZI IS A SCAM- WAS CHARGED $246.81 AFTER CANCELLING DURING FREE TRIAL PERIOD

PREZI IS PREDATORY when using their trial period. THEY CHARGED ME $246.81 for a FULL YEAR!! I cancelled before the free trial expired and they charged my credit card. After I opened a refund request ticket #2585042, they wrote back "Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for the transaction". I NEVER used PREZI after the trial period. NOT ONCE! and THEY CHARGED ME $246.81 for a FULL YEAR!! They also stated "Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision." They hide behind policies and didn't care that I did not use their service the entire year after I cancelled during the free trial period.

September 26, 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Armando, thank you for your feedback. We're sorry to hear about your experience and would love the opportunity to make things right. I’ve requested more information to get your email address so our support team can take a look into this. -N

Rated 1 out of 5 stars

User Experience on updating payment…

User Experience on updating payment method or delete it is really poor. You can't find anything and if you need support, chat or call is only for upgraded people.... What a mess...

September 24, 2025
Unprompted review
Prezi logo

Reply from Prezi

Hi Zab Zab, thank you for your feedback. We're sorry to hear about your experience and would love the opportunity to make things right. I’ve requested more information to get your email address so our support team can take a look into this. -N

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