The team explained my coverage clearly…
The team explained my coverage clearly and helped me choose a plan that fit my budget.
November 5, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Prime Auto Protect provides vehicle service contracts designed to help drivers manage the cost of unexpected mechanical repairs. Our team works with customers to find protection options based on their vehicle, driving needs, and budget. When a covered breakdown occurs, our claims team works directly with licensed repair facilities to help make the repair process as straightforward as possible. Our focus is clear communication, responsive customer service, and helping our members drive with greater confidence.
Contact info
4.0
Great
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a few questions about the
I had a few questions about the coverage, and the person I spoke with at Prime Auto Protect took the time to explain everything. I didn’t feel rushed, which I appreciated. I haven’t needed to file a claim yet, so I can only speak to the signup experience, but it went smoothly.
October 21, 2026
Unprompted review
Called prime Auto Protect to ask about.
Called prime Auto Protect to ask about the deductible and how repairs are handled. The represesntative was patient and answered my questions without making me feel presured to decide right away. Still comparing my options, but i appreciate how the call was handled.
October 25, 2026
Unprompted review
Prime Used Car Warranty SCAMS to the Deceased No Longer Living for Years
Prime Used Car SCAMMING HARRASSMENT Warranty, phone 1-888-369-2494, NEVER PURCHASE ANYTHING OR SIGN UP WITH THIS KNOWN SCAMMER. Reason, I am super bombarded with SOMEONE ELSES personal information stolen from the Texas DMV illegally now being used to try to get my DECEASED MOTHER MS. VIOLA MORTON who died back in 2021 to harassingly purchase a used car scamming warranty on a 2024 Toyota Camry. Yes REPEATING, I HAVE PAPER COPIES OF LETTERS ASKING MY DECEASED MOTHER WHO DIED OF KIDNEY FAILURE IN 2021, PRIME AUTO NO PROTECTION COMPANY WANTS HER TO PURCHASE A WORTHLESS USED CAR WARRENTY ON A 2024 TOYOTA CAMRY WHEN SHE DIED IN 2021 ON A CAR SHE NEVER OWNED. I called Prime Used Car (fake) warranty numerous times to ask they why are they HARRASSING ME about my deceased mother death in 2021 about a new (back then) 2024 Toyota Camry. I asked them to stop. They never did. The HARRASSMENT CONTINUES TO TODAY FROM THE KNOWN HORRIBLE DISHONEST SCAMMER AND THIEF, PRIME USED CAR SCAMMING WARRENTY COMPANY! TO ALL, NEVER PURCHASE ANYTHING FROM THESE KNOWN THIEFS OR YOU WILL FINANICALLY REGRET IT! NO JOKE! THE HARRASSMENT IS OVER THE TOP BEYOND SOUND REASONING AND JUSTIFICATION!
October 20, 2026
Unprompted review
Reply from Prime Auto Protect
We’re sorry to hear about your experience. However, after reviewing our records, we were unable to locate your name or phone number in our system. There may have been a mix-up with another company. We kindly ask that you verify the business you contacted. Thank you for your understanding.
Amazing help from David Frost was super…
Amazing help from David Frost was super helpful with all my questions. Would highly recommend.
October 5, 2026
Unprompted review
These guys are reliable & Fast
These guys are reliable & Fast. The customer service is great. Got my car fixed by a professional mechanic that was recommended by David Frost.
September 23, 2026
Unprompted review
I had a question about taking my…
I had a question about taking my vehicle to the dealership and a customer service representative David Frost explained the process clearly. I ended up needing to replace a water pump on my Mercedes Benz. Thank You Prime Auto a job well done
September 10, 2026
Unprompted review
Fast claims Approval spoke with David…
Fast claims Approval spoke with David Frost my Ford Explorer truck had a vibration in the front end went to the dealership turns out I needed to replace the Engine & Transmission mounts mu service advisor Mike called up and got authorized and approved the same day. Best part the claim was paid before I got back to the repair shop. A Job well done Thank You Prime Auto Protect. Will definitely recommend my family members and friends.
September 4, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.