This is the worst brand, their online service is the worst ever. I have been to a loyalty client with them for more than 20 years, seeing them closed lots of shops. Now I only can buy it online. But t... See more
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See what reviewers are saying
I'm very satisfied with my order. It took five days for it to arrive. Order was complete and I even got a little present on top. One thing the company could work on is the presentation of the col... See more
I wish I had read TrustPilot before making a purchase in this shop. I liked this brand a lot when I lived in another country where I could buy this brand in retail. I decided to order it online beca... See more
Great first time order. Item was delivered to Denmark within few working days and good customer communications. I wonder if customers who wrote bad reviews had their problems resolved eventually?
Company details
Information provided by various external sources
Princesse tam.tam : Vente en ligne de lingerie femme, maillot de bain, pyjama et loungewear / homewear femme. Livraison gratuite
Contact info
Rue Saint Honoré 151, 75001, Paris, France
- www.princessetamtam.com
4.1
Great
140 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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The worse customer service I have ever encountered
I received a faulty pair of pyjama trousers. I sent photos and proof of purchase from their website, it took weeks for them to respond. I answered their queries, it took several more weeks to respond. At no point did they offer to replace the trousers. 2 months later and the correspondence has simply stopped. The worst customer service I have ever encountered. Never again. Shame, they are lovely products.
March 26, 2019
Unprompted review
order never arrived
order never arrived , customer service impossible to reach ( tried every way , phone , mail , facebook ) - no answer , never .. really disapointed
January 30, 2019
Unprompted review
Worst client service experience ever...
Worst client service experience I ever had. They do not response to emails. It‘s almost impossible to reach someone on their hotline. My order has not been delivered for three weeks now - there is no update available where the parcel is. Princesse tam.tam does also not feel responsible to clarify this - no feedback after several emails. I tried calling several times - no one answered the phone. Finally I spoke to someone yesterday who promised to get back - what of course did not happen. Untrustworthy how they deal with their customers.
January 22, 2019
Unprompted review
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