Princess Polly Reviews 

I've been ordering from Princess Polly US since 2019 and I have always had good experiences. Sizing is usually consistent and it's much better quality than SHEIN. Although you do have to pay for returns, the process is easy since they provide QR codes and convenient drop-off locations. I recently had a package theft (not Princess Polly's fault) and customer service was very quick to reply and refund me since it was a one-time situation.

Stay away from this website. I placed my first order, which never came- and they advised that my parcel was lost. I reordered and picked 4-6 day delivery. My parcel has not arrived long after the advertised delivery date. customer service have been extremely unhelpful and are refusing to provide a refund for this second order. Delivery times are completely misleading.

I have never had a bad experience shopping at Princess Polly! They have the easiest returns/exchanges!! Everything ships so fast and all of their stuff is so cute!!

Never received my order. sent multiple emails to the customer service team to which they kept just responding with the tracking number that still to this day shows only that a tracking code was created and that it has not been shipped or even left the warehouse. Paid for express delivery to the UK. Over £100 taken to not receive any items or any help.

I wish there was a zero stars - one star is way too much for this company! I ordered one item and it shipped and rather than even attempting delivery it got returned to sender for no reason! Delivery was never even attempted. I have multiple cameras showing no delivery was attempted. My card was charged though of course! The address is 100% correct. I get multiple packages here every day with no problem. Princess Polly will not respond to multiple emails. I got one very rude email just saying I had to reorder it. Why would I reorder when all my info was correct AND YOU ALREADY Charged me??? Do better! Buyer beware of this company as it’s a scam

These scumbags are a scam. I ordered a pair of jeans for my Daughter online with a few other clothes and when I check my order this morning they change the jeans that I chose for a different pair of jeans that I was looking at before hand and they up the price And trying to get in contact with these scams is virtually impossible. I don’t want any filthy items. I want my $150 back greedy that they had to changed the pair of jeans I ordered for my daughter and to top that off upping the price when I went back into the net to have a look what the hell was going on , do not buy from these dishonest people

Typically I would have nothing but great things to say, however, my most recent order left me very disappointed. I placed an order on 9/18, which had a delivery date within the next 4 to 6 days. I received an email notification from FedEx stating the package would be delivered on 9/21. However, after reviewing the tracking information over the next 4 to 5 days there was no update. I reached out to both FedEx & Princess polly to find out when my package was going to be delivered which was on 9/25. Princess Polly said if my order wasn’t delivered on 9/26 to reach out, though after doing that, they said to reach out if my package wasn’t received by 10/2. I even offered to place the order again if I could receive free expedited shipping, as I need my order by my birthday next Wednesday. No additional options/solutions were provided. I would expect better customer service! I was a frequent shopper prior to this, not sure if I will continue to be moving forward.

Fantastic service.. extremely quick and great customer service toooo

I ordered a dress on the 11 and it was said that the shipping process would begin the 12 and take 3-6 days to deliver. They lied. the estimated delivery was the 21, the day of the event I ordered the dress for. Very dissapointed in the lack of truthfulness. This company must not give false advertising.

Horrible company. I bought a dress, it took more time then expected to arrive, and when arrived I didn’t want the dress anymore. So now I want to return, and I have to pay 10 dollars to return???? How’s it even normal???

my email is: emanuelagrechi@ gmail.com
and my order is #US12072067

Shipping is incredibly fast, dresses are quality products & fit perfectly, I’m in love with princess Polly!

DO NOT BUY FROM UK.

Unable to cancel or change order, not clear on UK website that its in US sizes.
They added on £19 shipping fee at checkout, after advertising free delivery. FALSE ADVERTISING.

Impossible customer service. Now will lose £19 shipping fee when I return items. DO NOT ORDER

Princess Polly makes it so easy to buy and return. There clothes is all over the place for sizing but they make it super easy to try in the comfort of your home and return/exchange what you don’t like. Plus the sales are the best

Shirt not in stock

do not trust their next day delivery!!! payed extra for this and despite putting my address in still told me it would be here next business day. my event is saturday and it’s not coming until monday!!! false advertising!!

I have been ordering from Princess Polly for a few years. I really like the style of their clothes, though the quality isn't great for the price. Unfortunately, their policies make their customer service poor. Twice I have had a package marked as delivered but did not receive it. The first time, it took a month of run around before their carrier finally provided a photo for "proof of delivery." It looked nothing like my address, so it was clearly delivered to the wrong place. They did agree to issue a refund after the photo was provided, but they were pretty unhelpful before that.

However, I've now again had a package marked as "delivered" but did not receive it, even though I received other packages the same day without issue. They now refuse to provide a refund because they only help with one misdelivery per customer "as a courtesy." They clearly do not stand behind their services or care about their customers' experiences. With this experience, I can't trust that my orders will arrive safely and I won't end up paying for nothing. Sadly, I will have to look for another place to shop that has similar clothes and better customer support.

Really disappointed with Princess Polly. I had ordered a two piece set from their site and unfortunately, only half was received. I had initially purchased this set for an event and didn't have a back up. I sent a message through their contact me page, texted them, called them, and even sent a DM and was unable to speak to an actual person. Finally, after blocking my number (on private), a representative answered my phone call. She was just patient and helpful to her power, but the store's "policy" is not helpful to customers. I did let her know that when I called from my cell phone, they had my name available on the automates answer, where they then directed me to their site and hung up, but when I called off private someone was available to help me (shady). I asked if they could please send the top for the set and have it overnighted (since I know they have that option on their site) and was told no. They said that the manufacture was responsible and thus it was out of their hands. They offered me 50% off my half order but I didn't just want the skirt. I opted out and instead got a full refund. I am very sad that not only was this company not helpful with their own error but also didn't offer any other solutions. I am out an outfit I was excited about and ordered with enough time to arrive to when I needed it but got nothing in the end. Sadly, I will not be purchasing from this site anymore since I do not feel confident they have the customers satisfaction as a priority.

1. LATE DELIVERY: I purchased a dress a month ago, and it arrived in three weeks when it was supposed to arrive much sooner.

2. RETURN FEE: I tried on the dress; it felt very cheap. I wanted to return it, but the return fee cost €56! (I live in Belgium.) The dress itself was €50 (taxes included), so I decided to keep it instead.

I am very unhappy and really want to return the dress and get my money back!!!!

I made an order (from US store) on May 24 2024 it was supposed to be delivered on June 10 but then the tracking number got updated and there is no time of estimated arrival anymore. The shipment was supposed to take 4-6 business days. It has been almost 2 months. I contacted customer service several times but have not heard back from them. I am very disappointed and would like a refund.

Absolute worst shipping. Every single time I’ve ordered, it has taken FOREVER to come in. I’ve never written a bad review about anything before but I am in this. I ordered my item on 7/7/24. Got 3-6 day shipping. It’s now 7/15. I emailed them again, and they said to reach out again if my order wasn’t here by 7/26. Offered me a 25% off code on my NEXT order. As if I’d ever order from there again. Do not buy from here if you don’t want to pay for shipping and then wait double the time.