Princewilliamhotel Reviews 2

We got a room without a window and there was no fresh air or a fire exit. The room was super hot, but again way to ventilate. We found mold in the bathroom. Made the staff aware of this, they did nothing about it. We have been in contact with them via email, but they have now stopped responding. We would like some money back as it is not acceptable to stay in a room with mold.
Breakfast was also bad, there is not room for all guests, so you have to stand outside and wait until someone has finished eating. The selection is not all that big.

There are many things that are not acceptable for the $127 dollar price paid. I arrived and the curtain and the rail were not on the window, the door handle was not working from the inside and had not been correctly attached, and when you look out of the window you are looking into a shaft - so you cannot open the window or have any fresh air at all. The room is very warm and there is lack of air and even the two air vents linked to the room don’t work. They sent someone to come and put on the window frame and attach the curtains. This is a room without a window and should not be sold as such. This is a basement room without any fresh air, and no circulation in the rooms - and they are very stuffy and smell of chemicals. Then the bathroom looks nice but the toilet seat is not correctly lined and so you cannot sit on it, there is hair on the “Bath and shower gel.” The television switched on but cannot link to any site. I also booked this room because it supposedly has a safe and there is no safe in the room. I accept one mistake but not like this. Absolutely disappointing. Cannot believe this is on the Hotels.com website with the false information about what a room has.