Printemps Reviews 2,116

I'm based in the UK and requested a return for my order a few days ago. So far, I haven't received the shipping label yet, although I do have the return form. No response from customer service or through messenger!

(Order number) N° de commande : 230202700671685137

Service client au top.

Honteux!! I will never order anything from this unscrupulous company!!
I placed an order on June 14th, nearly 3 weeks ago and I have never received the item. When I contacted Customer Service to enquire about my order, I received no answer or acknowledgment of my complaint. Customers are left without their money and without any service to complain. I lost my money and I haven't received the item. Shame on you!! There are too many bad reviews, I definitely should have seen this website before I purchased something from Printemps. A jamais!!!
Update: Only when I contacted Paypal informing them that I had never received my item, Printemps replied to my enquiries and acknowledged my item was lost. Paypal reimbursed me first and ensured Printemps did the same.

They make it impossible to return. Have tried reaching out to customer service through three different outlets, with no luck. Can you please send me a shipping label for order no 2952882.

Awful delivery service by Chronopost.
The package should have arrived to chronopost pick up point. Courier company Chronopost did not deliver it for unexplained reason, did not communicate it to the receiver at all and sent it back to Printemps. No explanation provided.
Now I ended up with no order, no refund, no information.
Bad experience!

I don’t normally leave a review but reading so many negative comments before I placed my order I was compelled to share my very positive experience.
I ordered a pair of trainers - arrived in less than a week - beautifully packaged so could not have asked for more.

Order 8831356, order was not delivered successfully despite the delivery tracking says it was. I filled in the non receipt form but have not heard back for days now, this is extremely worrying and i hope my suspicions don’t prove right about this company. As of right now I’m £400 out of pocket and without my order. Can someone get in touch with me by email otherwise i will have to take this matter to a legal team for further help.

UPDATE: I have now provided the documents that were asked for. Apologies, it turns out the original email did not get sent. Please see my new email.

Cancelled my order and hasn’t refunded me.

Ordered shoes, when it came to the delivery, the parcel was left on the steps of a busy main road, a few houses down from the one i ordered to. I filled out a form over 2 weeks ago and since then it's been radio silence, I just want my refund. The customer service don't seem to bothered by my profound and prolonged issues. These shoes cost 825£, so right now I have neither the shoes or my money, also the delivery took over 2 weeks when it was supposed to occur within 2-3 days...I'll leave the order here in case they want to contact me 4350301

Update: firstly my names Pat not Evelyn so I have no clue what that’s about, you told me they’ll open a investigation with the carrier over 2 weeks ago, it doesn’t take that long to investigate…

Sent the wrong item. Requested item now out of stock. Waited weeks to receive shipping label and still not received. Refund on item not received not processed. Customer service unresponsive

UPDATE - still very unresponsive over emails but has the time to respond publicly on here, claiming a malfunction with the provider (first I’ve heard of it). Going round in circles with them now asking and the returns form suggesting I’m returning two pairs of shorts - no, as outlined initially I am just trying to get a refund for my item not delivered and send back the item sent to me by mistake.

Company does not “remain at my disposal” as suggested. AVOID AT ALL COSTS

I ordered my item nearly two weeks ago and I still haven’t received my item. It has been stuck at the Amazon depot since may 18th with no updates. They have stated it will arrive by the 17th but there has been no updates what’s so ever. My order number is: 2332151. Get this fixed as soon as possible and give me my refund back.

Excellente expérience au corner Made in Design, avec Catherine.
Merci à vous.

So after reading all the reviews I was a little worried but I couldn’t get the beautiful shoes I so wanted anywhere else so I decided to go for it !
Anyway my experience was fantastic!!! Shoes delivered safely, brilliantly packaged and exactly as described in 1 week and that included a bank holiday. Yes there was a few days after the shipping update when my tracking didn’t budge but I guess that was whilst the item travelled from France into the UK and cleared customs. As a soon as Amazon had it I was updated on a delivery day and time and it arrived as planned.
Fast shipping. Good service and most importantly I now have the shoes I so desperately wanted and I LOVE them.
Thank you Printemps. Made my year 😊

Due to so many negatives on here I felt I needed to write about my experience in the hope it reassures others. I ordered from this company and then looked on Trust Pilot! Due to so many negatives I started to think I wouldn’t receive my trainers or there would be an issue. From start to finish they took just over 2 weeks. It had stated 6th May and they arrived today the 13th but I did think 6th was a bit tight due to only ordering them on the 1st. Trainers are perfect and after this positive experience I’d have no problem buying from them again.

Re Order 5051998 - Wish I had come here before placing my order. Customer service is totally non existent - ordered way back 23rd March - it is now 18th April - no sign of order and no way of speaking to anyone - I simply want a refund - why do you have to make it so difficult? - I will never return to the site again and I advise others to only order if you are desperate to receive a specific item that you can't buy elsewhere but realise you may not actually receive it and getting a refund seems harduous and I have yet to be successful and my quest continues - no doubt I will get the cut and paste reply that all the others get - however I will update here if the customer service response is positive and my money finally refunded or I am left in limbo as has been the case for weeks ..

Ordered 2 bags during mis sales. The shipping status remained at label created for a few days and got an email saying it's delay.
The delivery time already is longer than other websites like selfridges and harvey nicoles, delay is very unaccpetable under this circumstance.
Sent a support request, got no reply.
Not sure what to think about Printemps compared to other shops on the same level.

I’ve had a very good experience with Printemps including exchanging. I’m happy!

I’ve a question. I just tried to order something (+€200) on your site. It never gave me a 3x payment option. Is there a reason for this? It’s a sale item.

From the really bad reviews about this company I was genuinely surprised as to how fast my order came with no issues. Shipping took about a week to the UK which is more than acceptable for international orders.

Horrible!!! I ordered shoes for 450 Euro they was small I asked to charges sent them back . And nothing!!!! No shoes no money !!! They don’t asked to the email !!!!

This is a disgrace! Read the reviews -
I wish I had!
I ordered a bag 6 weeks ago (order 9178413). An empty box arrived which I rejected upon delivery. It then appeared back on my doorstep.
Printemps have been completely uncontactable and I have spent countless hours chasing them via email, Instagram, their “messenger” service on fb. No response until I posted on here. And no action since from them or Amazon. I have been charged. No bag. No refund. Absolutely no customer service. I do not know how they are still trading - it is an utter disgrace.