Printerpix UK Reviews 

Still awaiting an order placed over 2 weeks on, Evri not updating tracking and no contact number for the company. Emailed twice with no response and still waiting

Item has never arrived. Order placed at the end of June 26 to arrive for my daughter 21st birthday in July and here we are 11.08.26 and still no item, despite chasing, despite being promised 'someone from our team will be in touch...nothing, what a shower, never again.

ery disappointing experience with PrinterPix.

There was an issue with my order, with part of the items I paid for missing from the delivery. I contacted PrinterPix to explain the problem and asked them to resolve it, but despite sending emails, I have received no meaningful response.

Instead, you are effectively pushed towards an AI chatbot which is completely useless when you have an actual problem that requires someone to look into your order. It feels like there is no straightforward way to speak to a real person or get a proper response.

I have also emailed them directly and, again, have received no reply.

Mistakes can happen with orders — that's understandable. What is unacceptable is the complete lack of customer service afterwards. I've paid for products that I haven't received and can't even get a response from the company to resolve the issue.

Very frustrating and extremely poor service. I would strongly recommend improving the customer support process and actually responding to customers when there is a problem with their order.

Very disappointing.

Great service, easy to use and rapid delivery. Impressed with o really quality (1 x Framed A4 colour print)...but pricey at £36......
Very convenient one-stop-shop

Garbage. The picture was totally off centre, absolutely rubbish, they told me to email them and after 3 emails still nothing from them. Don't WASTE YOUR MONEY . They reply to the review with a standard reply, I have already emailed them THREE TIMES with my order number and photos and THEY DO NOT RESPOND!! Pointless bothering. I DO NOT RECOMMEND. My item was £18. Waste of money

Do Not buy off this company.
Still waiting my response regarding damaged canvas from nearly 2 months ago.
Keep getting told to email and have done this 10 times now and have even been told it’s flagged for a response 3 weeks ago.
No customer service whatsoever.
Disgrace of a company.

Absolutely shocking company, the canvas print i ordered is terrible quality and when I emailed to complain I didn't hear anything until I chased it up 2 weeks later and was told by what I can only assume is AI that someone would be in touch, I done this a further 5 times with no one relying. They also have no phone number you can ring. I should off read other reviews before hand. Avoid this scam company at all costs.

I have been happy with the photo albums printerpix have issued to me. I added the discount code and when I went to pay the discount had not been included . I emailed them immediately and was promised a refund on 15/07/2026 and I have received no money back. This has Happened with someone else. I have sent numerous emails and I keep getting ignored

Update - 13/8/2026
I’ve emailed you a few days ago as requested by yourself and I’ve been ignored again . Obviously writing on here for show but it’s all lies

Awful so unhappy with the product, was a gift for my sister who had lost her dog but it’s not nice enough to give
Totally off centre and looks quite scary

I found printerpix based on the quick delivery options.

Software easy to use which is a plus, great options for the layout and the finished book looks great.

There’s only one photo which hasn’t printed well, but the others look fantastic. The book looks great quality and was well received.

I’m not giving 5 stars due to:
Communication
Delivery dates

I had paid for rush delivery and on the paying page, it stated a date that it would be delivered… the date of the birthday it was for.

When checking on the day off, there were no further updates on the account and I started to panic. I even read some of the other reviews on here and panicked a lot more. I panicked that much I was going to carve out some time on the evening to replicate the book on another provider.

Imagine my surprise and relief when at 14:00 ish on the birthday I get a notification to say it’s been dispatched.

It did arrive a day later than anticipated, but it arrived and well recieved.

I will use printerpix again but this time I won’t make it a rush job!

WARNING: Absolute Scam – Do Not Waste Your Money!
Stay far away from Printerpix! They operate using extremely shady tactics.
I left a negative review regarding my bad experience, and they replied publicly asking me to contact their customer support via email to "resolve the issue." It was completely fake just to look good in front of potential customers. I sent the email as requested, and they have completely ignored me ever since. Their public responses are pure . They do not actually solve problems or reply to emails once they get your money.
Scammers avoid avoid!!!!!

1 star is too many for this shocking company. Do yourself a favour and AVOID this company!! They have ZERO customer services.

I ordered a print 1st July, when it came it fell of the wall due to the poor quality fittings they supplied. Not only did the print receive damage but so did our wall. It’s now the 7th August… Despite a number of emails to PrinterPix I’m still waiting to hear how they are going to put things right.

Each time I email I am assured someone will get back to me but they do not. I am simply being ignored by this shocking company!! I have been chasing this scam company up for over 7 weeks and each time I am asked “what’s happened” I tell them and they pass me off with promises of someone contacting me to resolve which NEVER materialise.
AVOID this company save yourself the stress and hassle from their pathetic customer services. They are not contactable by phone and their email address the feedback team on here provide I’m 99% certain it’s an AI bot so they really are not contactable!! Avoid at all costs!!!!!

I made a mistake on when designing my book. I contacted them well in time. I was told someone will contact. No one did my product arrived i tried complaining by submitting a form keeps telling me order number is invalid. Wont be using these guys again and I definitely won't recommend them

If I could give this company 0 stars I would, please AVOID, I should have read the reviews before I ordered. Still waiting for my ordered which was supposed to be delivered a week ago. When I contacted Printerpix they said the order hasn’t been dispatched even though I’ve had an email to say it has been over a week ago! This was supposed to be a present which won’t arrive in time, I’m very disappointed and all I can say is just don’t use this company. They are so unprofessional.

I created a Photobook which I added to my Trolley on Sunday 26th July and redeemed my Groupon voucher which was valid to 15th September. This was rejected by Printerpix as being "not recognised" or "expired". I contacted Groupon who refunded my original voucher and issued me with a brand new one also valid through to 15th September. This was also rejected so the helpful Hannah on their Help site created a ticket. This was on Monday 27th July and I am STILL waiting to hear from Printerpix. There is no phone number where one can actually speak to a human. This type of service after having used them for 19 previous books is just NOT acceptable and there is no way I would recommend them in the future.

Used a Groupon voucher to order 3 x A4 photo books. Postage cost to Printerpix was £12.00 to pay. Printerpix have taken £229.67.AI help said a mistake had been made, but we are not getting any further regarding refund.keep going round in circles. No live chat available

I am afraid I ordered something incorrectly on the website and notified the chat bot straight away and was given a case reference number, nobody responded to my emails and cases that I replied to several times. My order was dispatched when I did not want it and nobody gets back to me to get this resolved. There is no number to call and all case references are ignored. Although I did order the correct item around half an hour later, which I was pleased with, I am still not happy that they have sent the incorrect one, I requested to be cancelled several times. I still await a response.Cassie

I wouldn't recommend Printerpix based on my experience.

My order arrived with the frame broken. The only packaging was a thin cardboard sleeve, with no protective padding whatsoever, so it's no surprise it was damaged in transit.

I emailed customer support immediately, attaching photos of the damage and requesting a replacement or another suitable resolution. Three days later I've still had no response.

To make matters worse, their online damage report/contact form doesn't work. It repeatedly fails to recognise my order number, making it impossible to report the issue through their own system.

Poor packaging, a broken product, and non-existent customer service have made this a very frustrating experience.

Absolute nightmare this company. Sent the ordered item faulty and customer service is never answering any complaint emails. Outrageous company. Stay away from them.

The product I ordered was sent to me in a weak cardboard tube, and the contents were damaged. Despite several attempts to contact the company to request a replacement, I have had no response. Their form to report a damaged delivery did not work properly, emails were ignored, and my contact through their Instagram page also went unanswered.