Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and great quality.
March 31, 2026
Unprompted review
Polar & Woven Blanket
I ordered 2 types of blanket: Polar & Woven. They both turned out great. They both are soft and designs are exactly what I uploaded. They are for my fiends bridal shower. I will definitely order more for my family now.
April 3, 2026
Unprompted review
Photo Blanket
I get these blankets every year and I am never disappointed!
March 31, 2026
Unprompted review
Not happy with the lack of follow up!!
Not happy with the lack of follow up!!! I placed a expedited order for a friend having surgery on April 8th and have not received any response back from my ticket inquiring and nothing on tracking. Unfortuantely, its been a terrible experience.
April 1, 2026
Unprompted review
Reply from Printerpix
Dear Alisha,
I want to sincerely apologize for the frustration and disappointment caused by the lack of follow-up regarding your recent order. I understand how important this order was, especially given the special circumstances with your friend's surgery on April 8th. It is truly upsetting to hear that your experience with us has been less than satisfactory.
Please know that your concerns are very important to us, and we are committed to making this right. We have sent you an email regarding your ticket and would greatly appreciate it if you could reply to that message. This will allow us to gather more details and ensure that we resolve this matter to your complete satisfaction as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this. We look forward to hearing from you soon so we can assist you further.
Warm regards,
Joey
Printerpix
I finally got a $300 refund for 25…
I finally got a $300 refund for 25 calendars. I wrote a prior review and this site was helpful so I wanted to say that after 17 conversations with what I feel certain was a robot, I did finally get the refund. Grateful for that. One star because the experience was so frustrating. The calendars they sent did not have calendar pages in them. And half of the photos were upside down. Unusable for the people and the timeframe I ordered them for. At first they offered a 75 percent discount for additional calendars. Then a 50 percent discount. I kept trying to explain that unless I could talk to a person, I didn’t want anymore “non” calendars. They just wouldn’t let me talk to a person to understand what a calendar is. I sent photos and everything. I did come to this site and got a response from them to contact a certain url. All over their website it says 100 percent refunds available but I’m telling you they make you work for it. Guess I’ll have something to light my fire this winter.
April 2, 2026
Unprompted review
Reply from Printerpix
Dear Customer,
Thank you for sharing your detailed feedback. I want to sincerely apologize for the frustrating experience you’ve had with our service and products. It is never our intention for our customers to go through such difficulties, especially when it involves important moments and personalized items like calendars.
We truly appreciate your patience throughout the process and your efforts to communicate your concerns. We understand how disappointing it must have been to receive calendars that were not up to your expectations, and I am sorry for the inconvenience caused.
To ensure we can properly address and resolve your concerns, I kindly invite you to reach out to us directly at the following link: (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and make sure your issues are handled to your satisfaction.
Thank you again for your feedback. We value your business and hope to have the opportunity to resolve this matter promptly.
Warm regards,
Joey
Printerpix
AWESOME 100 Page Hardcover Book!!!
Just wanted you guys to know that we just received our 100 page book “ Santa and Mrs. Claus Adventures “. You all did an AMAZING job!!!! Mrs.Claus and I are so pleased!!!! It is BEAUTIFUL!!!
I will be posting it on our Santa community Facebook pages to tell other Santas to order theirs. You guys ROCK!!!! You are on our NICE LIST!!!!
Randy and Debi Neely
April 2, 2026
Unprompted review
4 months later; no delivery
I placed an order on December 7th and I am still fighting to get either my calendars or my money back in April.
I tried to fix a shipping error within minutes of ordering. No one replied. I reached out again on Christmas Eve after the package was sent back to them. Still nothing. In early January, I finally got a human who promised to "rush print" replacements. Since January 2nd, the tracking hasn't moved an inch.
I have received zero updates, no confirmation, and zero help. Their support system is a joke—you can’t talk to a real person because as soon as an item is marked "shipped," the automated system just shuts you down.
It’s been four months. At this point, they’ve basically stolen my money. Don't waste your time or cash here; they are happy to take your payment but won't lift a finger to actually deliver the product.
April 1, 2026
Unprompted review
Reply from Printerpix
Dear Blake,
I want to sincerely apologize for the incredibly frustrating experience you've had with your order. It is deeply disappointing to hear about the lack of communication and support you've received over the past several months. We understand how important your calendars are and how upsetting it must be to feel like your concerns have gone unanswered.
Your situation is not representative of the service we strive to provide, and I truly appreciate you taking the time to share your story. To ensure we can address this properly and work towards a resolution, I kindly ask that you reply to the email we have sent you. This will help us gather more details and make sure we resolve the matter to your satisfaction.
Thank you for your patience and for giving us the opportunity to make things right. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
The finished product is wonderful
The finished product is wonderful. Clear photos, lovely finish, prompt shipping.
I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout options as Shutterfly.
March 20, 2026
Unprompted review
Horrible
Horrible! After paying an exorbitant rate of $157.99 (even though it was initially advertised for quite a bit less) for a rush order promised between Feb 26th- Feb 27th, my order arrived in my hands on March 3rd. The pages were cut off as well as the lettering although I followed the Printerpix "padded template" to ensure that the pages would arrive perfect. They refuse to refund me. They are obstinate and difficult to deal with and their initial complaint responses (about the first 5) appear to be "generic robot interactions".
February 22, 2026
Unprompted review
Reply from Printerpix
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointing experience with your recent order. We understand how frustrating it must be to have paid a significant amount for a rush service and not received your order on time, especially when the pages and lettering did not meet your expectations despite following our guidelines.
Please accept our deepest apologies for the inconvenience and any frustration caused by our previous responses. Our goal is always to provide the best service possible, and we sincerely regret that we did not meet those standards in your case.
To better understand your situation and to ensure we address your concerns properly, we kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our dedicated team is ready to assist you personally and work with you to find a resolution that satisfies you.
Thank you again for your feedback, and we hope to have the opportunity to resolve this matter to your satisfaction.
Warm regards,
Joey
Printerpix
The worst customer service
Item arrived broken.
It is impossible to contact anyone to complain.
They do monitor Trustpilot, but don't be fooled by their apparent efforts to rectify issues here.
The email contact provided is on auto reply with a message saying it's not monitored.
They are by far the WORST company I've ever dealt with.
March 30, 2026
Unprompted review
Reply from Printerpix
Dear Rachelle,
Thank you for sharing your honest feedback. I am truly sorry to hear about the damage to your item and the frustration you’ve experienced trying to contact us. We understand how upsetting it must be to receive a broken product and feel unable to reach out for assistance.
Please accept our deepest apologies for the inconvenience and for any impression that we are not responsive. This is certainly not the experience we want our customers to have, and we appreciate you bringing this to our attention.
To ensure we can properly address your concerns and resolve this matter to your satisfaction, I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is committed to personally assisting you and making things right.
Thank you again for your feedback. We sincerely hope to have the opportunity to resolve this issue and restore your confidence in our service.
Warm regards,
Joey
Printerpix
Weird pricing and nasty continuous…
Weird pricing and nasty continuous upselling. Took ages and in the end the order failed - it said Google Pay needed some form of confirmation/verification, but it didn't say what or how to do it so I had to give up. Would not recommend.
March 29, 2026
Unprompted review
Reply from Printerpix
Dear Leics,
Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused by the confusing pricing, the ongoing upselling, and the difficulties you encountered during the checkout process. I understand how frustrating it must have been to experience a delay and ultimately have your order fail due to the Google Pay verification issue without clear instructions on how to complete it.
Your experience is important to us, and we want to ensure we address your concerns properly. I kindly ask you to reach out to us directly at [https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new](https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further and make sure this matter is resolved to your satisfaction.
Thank you for your patience, and we look forward to helping you soon.
Best regards,
Joey
Printerpix
Total Rip Off
During the Black Friday sale I purchased a deal for (3) 11 x 14" metal prints plus free shipping. I used PayPal to pay for the order. Some time passed till I was ready to order my prints but I realized I had not gotten any confirmation email with my coupon code to order my prints. I only had the Paypal reciept. Tried sending emails to Printerpix to no avail. Finally disputed the PayPal charge and it was only then did Printerpix respond with a code. I then went to order my prints and was charged another $80 for them! Total rip off!!
March 8, 2026
Unprompted review
Reply from Printerpix
Dear Robert,
Thank you for sharing your experience with us. I want to sincerely apologize for the frustration and inconvenience caused by the issues you've encountered during your recent purchase. We understand how upsetting it must be to feel that you were not able to benefit from the Black Friday deal as intended, and I am truly sorry for any confusion or distress this has caused.
Your feedback about the delay in receiving your confirmation email, the coupon code, and the subsequent charges is very important to us. We are committed to resolving this matter and ensuring your concerns are addressed properly.
To do so, I kindly ask you to reply to the email we previously sent you. This will allow us to gather all necessary details and work with you directly to make sure everything is sorted out to your satisfaction.
Thank you for your patience and understanding. We value your support and hope to resolve this matter promptly for you.
Warm regards,
Joey
Printerpix
All-in-all
All-in-all, not a bad document, but couple of photos out of focus, and couple had another pic overlayed on another.
March 28, 2026
Unprompted review
Fur baby memory/memorial blanket
Sadly I had to make the difficult decision to put my Girlie to sleep. She was the last of many fur babies that gave my life joy and unconditional love. When I saw PrinterPix I knew thr blanket would be the perfect memorial. I was easy to make and fast to receive. The pictures were perfect with no distortion! The blanket is cozy and great quality.
March 15, 2026
Unprompted review
Bad Quality compared to past year
I tried using the Freeshipping code but it couldn’t work. I tried contact the customer service but it always responded with the same automated answer which was of no help. The one who responded sounds like AI or robot and I had no way to contact a real life agent. Also the quality of the prints was sooo bad. I compared them with last year’s print, I can definitely see a difference in the color, clearness, even the calendar paper used. Such a shame because I print calendars for families every year now I’m considering taking the business elsewhere.
March 15, 2026
Unprompted review
Reply from Printerpix
Dear Maureen,
Thank you so much for sharing your honest feedback. I want to sincerely apologize for the frustration and disappointment you've experienced with our service, especially regarding the issues with the Freeshipping code, the automated customer service responses, and the quality of the prints. It deeply saddens us to hear that your recent experience did not meet the high standards you’ve come to expect from us, particularly since you rely on our calendars for your annual business for families.
Please know that your concerns are very important to us, and we are committed to making this right. I have personally reviewed your feedback and the issues you've raised, and I would love the opportunity to resolve this matter to your satisfaction.
We have sent you an email regarding this. Kindly reply to that email so we can better understand the situation and ensure we take the appropriate steps to address your concerns.
Once again, I sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding. We value your loyalty and hope to have the chance to restore your confidence in our service.
Warm regards,
Joey
Printerpix
Good experience and great result
Had no major issues and my groupon worked as it was supposed to. Nice book and good delivery time. My grandson loves it!
March 26, 2026
Unprompted review
great no complaints super easy and all…
great no complaints super easy and all for letting others know about awesome products!
March 31, 2025
Do yourself a favour and never use this…
Do yourself a favour and never use this company! I have sent 10 plus emails as the quality of my product was awful. So blurry and pixelated! I have been completely ignored by email. And there is no phone number so I have spent £50 on something that isn’t worthy of the bin! Absolutely horrendous customer service. Even tho they advertise 100% satisfaction grantee!!! What a load of rubbish. Do not recommend
March 25, 2026
Unprompted review
Reply from Printerpix
Dear Lisa,
I am truly sorry to hear about your disappointing experience and the frustration you’ve encountered with your order. It’s deeply upsetting to learn that you received a product with such poor quality, especially after reaching out multiple times without a response. Please accept my heartfelt apologies for the inconvenience and the impression that we have not lived up to our satisfaction guarantee.
Your feedback is very important to us, and we want to ensure that your concerns are addressed properly. I kindly ask you to reply to the email we recently sent you so we can fully understand the situation and work towards resolving it to your satisfaction.
We genuinely appreciate your patience and understanding, and we are committed to doing everything we can to make this right. Thank you for giving us the opportunity to assist you.
Looking forward to your reply.
Best regards,
Joey
Printerpix
Nice photo blanket gift
Website was easy to use. Easy to upload photos. Shipping time was quite fast. Product was as expected. Very pleased. Thank you
March 25, 2026
Unprompted review
Printerpix did not follow through on their promise to help on this site
I wrote a review of Printerpix recently because I had/have a problem using vouchers I purchased from them (this after happily creating over 20 books in the last then years). Someone from there named Joey responded here and said to send an email back against the email they sent me. Well, over a month, there are over 20 emails. I picked three and send the same email to all of those. Crickets! No one has responded at all. Joey, if you are still reading these, I put my phone and email in each of these and the other emails. PLEASE reach out! this could be resolved so easily! I've loved the quality and bragged on you in the past. That's rapidly changing! I need help to use my vouchers before the finished projects disappear!
February 23, 2026
Unprompted review
Reply from Printerpix
Dear Kathy,
Thank you so much for sharing your experience and for being a loyal customer over the years. I sincerely apologize for the frustration and inconvenience you’ve faced with your vouchers and the difficulty in getting a response. I understand how important this is to you, especially given the projects you’ve created and the trust you’ve placed in us.
I want to assure you that your concerns are very important to us, and we truly value your feedback. It’s deeply regretful that we haven’t been able to connect with you despite your efforts. We genuinely want to help resolve this matter and make sure you’re able to use your vouchers before your projects disappear.
Please kindly reach out to us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can ensure your issue is addressed promptly and to your satisfaction. Your patience and understanding are greatly appreciated, and I look forward to hearing from you soon so we can get this resolved.
Thank you once again for your loyalty and for giving us the opportunity to make things right.
Warm regards,
Joey
Printerpix
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