Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
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What people talk about most
Reviews shaping this summary
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my 100 page book and love how beautiful it is
I love my 100 page book and loved the ease in making it. The only issue I had was that part of each page is not visible because it is in the seam between the pages. I don't recall there being any indication when putting images on the pages about how close to the seam to put my images. There should be a guide to show you what is going to be outside of what is visible. If I missed it, that is my bad.
March 13, 2026
Unprompted review
I’m absolutely appalled at the customer…
I’m absolutely appalled at the customer service. I ordered a month ago two blankets which I have never received. I have only ever been able to converse with AI Hannah which keeps stating a ticket has been raised and I will receive an email in 48hours. I never receive an email. I absolutely would urge you to steer clear of this company. My mother now won’t have her blanket for Mother’s Day and I’m out off pocket. Next step is claim my money back through the bank.
February 22, 2026
Unprompted review
Reply from Printerpix
Dear Customer,
Thank you for sharing your experience with us. I want to extend my deepest apologies for the frustration and disappointment caused by not receiving your blankets and the lack of proper communication. I understand how upsetting it is to miss out on a special occasion like Mother’s Day, especially when you were expecting something meaningful.
Please know that this is not the level of service we aim to provide, and your feedback is very important to us. To ensure we can address your concerns and resolve the matter to your satisfaction, I kindly ask you to reply to the email we previously sent. Our team is ready and eager to assist you and find a suitable solution.
We sincerely appreciate your patience and understanding, and we hope to hear from you soon so we can make things right.
Best regards,
Joey
Printerpix
I regret doing business with this…
I regret doing business with this company. The canvases are poor quality, blurry and came damaged. I have been trying to get these issues resolved for over two months. Worst customer service and products. Beware!!!
January 9, 2026
Unprompted review
Reply from Printerpix
Dear Amy,
Thank you for sharing your experience with us. We are genuinely sorry to hear about the poor quality of the canvases, the blurriness, and the damage they arrived with. We understand how frustrating and disappointing it must have been, especially after trying to resolve these issues over such a long period.
Please accept our heartfelt apologies for the inconvenience and for not meeting your expectations. Your feedback is very important to us, and we are committed to making things right.
To ensure we can resolve this matter to your satisfaction, we kindly ask you to reply to the email we previously sent you. We want to understand exactly what happened and work towards a solution that you feel good about.
Thank you again for bringing this to our attention. We look forward to hearing from you.
Best regards,
Joey
Printerpix
3 ordered books from this company have fallen apart
I ordered 3 books from this company, and all three books have fallen apart after opening twice. Pages are falling out. I have been contacting the company for 3 weeks now, submitting numerous tickets with no response. Horrible customer service. I hope they respond since they claim 100% guarantee and money back.
August 1, 2025
Unprompted review
Reply from Printerpix
Dear Elizabeth,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the condition of the books you received and the frustration caused by the lack of response from our team. Your feedback is very important, and I want to extend my deepest apologies for the inconvenience and disappointment this has caused.
We understand how upsetting it must be to open your books only to find pages falling out, and to feel ignored despite your efforts to reach us. This is far from the service we aim to provide, especially given our 100% guarantee and commitment to customer satisfaction.
Please know that your concerns are being taken very seriously. To ensure we resolve this matter to your satisfaction, I kindly ask you to reply to the email we previously sent. This will help us confirm all the details and expedite a proper resolution.
Thank you again for your patience and for bringing this issue to our attention. We are fully committed to making this right for you.
Best regards,
Joey
Printerpix
Love these photo books
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My only slight irritation is that many of the "stickers" and such are not in English! It is not a major concern, however. Delivery is not rapid, but not too bad. Have made dozens of these over the years, I will continue to in the future.
March 11, 2026
Unprompted review
Blankets were much smaller than I…
Blankets were much smaller than I expected and very thin. Not impressed with material
March 1, 2026
Unprompted review
Reply from Printerpix
Dear Alissa,
Thank you for sharing your feedback. We are truly sorry to hear that the blankets did not meet your expectations in size and material quality. We understand how disappointing it can be when an item doesn’t match what you anticipated, and we sincerely apologize for any inconvenience this caused.
We value your satisfaction and want to ensure we address your concerns properly. Could you please reply to the email we previously sent you? This will help us to better understand the situation and work towards a resolution that you’re happy with.
Thank you again for bringing this to our attention. We look forward to hearing from you.
Best regards,
Joey
Printerpix
AVOID...you will NEVER get a live…
AVOID...you will NEVER get a live person not a chat that has no answers..TEST if you cannot get a live person....do NOT USE Zero customer service
March 8, 2026
Unprompted review
Reply from Printerpix
Dear Stephanie,
Thank you for sharing your experience with us. I am truly sorry to hear about the frustration you've encountered with our customer service and the difficulties in reaching a live representative. I understand how important it is to have direct and effective support, and I sincerely apologize for the inconvenience and disappointment this has caused.
Your feedback is invaluable, and we take it very seriously. We deeply regret that our previous responses did not meet your expectations. Please know that we are committed to making this right and to providing you with the assistance you deserve.
To ensure we resolve this matter to your satisfaction, I kindly ask you to reply to the email we previously sent. This will help us confirm all the details and work towards a solution that addresses your concerns.
Thank you for your patience and for giving us the opportunity to rectify this situation. We look forward to hearing from you and making things right.
Best regards,
Joey
Printerpix
I am pleased
March 9, 2026
Unprompted review
Big mistake to order from printerpix
I usually get my Photo books from mixbook
great quality and service
I saw printepix had a sale and I bought vouchers for four books
I didn’t know I have to pay delivery separately for each one
So it came out pricey, and I was overcharged for nine pages in each book
I contacted customer service few times, but it’s horrible. they created Service tickets and they did not proceed further
I asked refund for extra pages and still don’t have answers
It’s no way to contact them
Big mistake to order from Printerpix
March 7, 2026
Unprompted review
Reply from Printerpix
Dear Milla,
Thank you for sharing your honest feedback. I sincerely apologize for the frustration and inconvenience you’ve experienced with Printerpix. It’s truly disheartening to hear that our service did not meet your expectations, especially after trusting us with your photo books.
We understand how disappointing it must be to encounter unexpected costs and the difficulty in getting a timely response from our customer service team. Your experience does not reflect the standards we aim to uphold, and we are very sorry for any stress this has caused.
We genuinely want to resolve this matter to your satisfaction. To do so, please reply to the email we have sent you at your earliest convenience. We are committed to making things right and ensuring your concerns are addressed promptly.
Thank you for giving us the opportunity to make amends. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
Very pleased with calendar .
Very pleased with calendar .. great quality paper .. my photos worked well .. I would order again ..
March 5, 2026
Unprompted review
Lack of customer Services and support
I ordered 2 Sherpa blankets but was sent the wrong product. I was sent plush fleece. I’ve reached out numerous times for over a month but have yet to get any response. There’s no phone number to call to talk to someone. If you email, you get a standard response to go through the order claim process which I did but still no response. I just simply wanted to be provided with the product I ordered. I’m very frustrated and disappointed
February 3, 2026
Unprompted review
Reply from Printerpix
Dear Kari,
Thank you for taking the time to share your experience. I am truly sorry to hear about the inconvenience and frustration caused by receiving the wrong product and the difficulty you’ve had in reaching us. This is not the level of service we strive to provide, and I sincerely apologize for the disappointment this has caused.
We understand how important it is for you to receive the correct Sherpa blanket that you ordered, and it’s unacceptable that you’ve been waiting so long without a resolution. Your frustration is completely understandable, and I want to assure you that we are committed to resolving this matter as quickly as possible.
Please reply to the email we have sent you so we can personally ensure that your issue is addressed and resolved to your satisfaction. We value your patience and your business, and we would like the opportunity to make this right.
Thank you again for bringing this to our attention. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
The canvas pictures from Printerpix are amazing
The canvas pictures from Printerpix are absolutely beautiful!!! The quality is amazing. The shipping was really fast. I received my order within a eeek of placing my order. I am a repeat customer of Printerpix. They are my go to for all of my custom gift needs.
March 6, 2026
Unprompted review
Unless
Unless they won’t reply to me at all . A child would not have printed what they printed.
Customer service well what’s that they just will not reply £16 wasted .
If someone would just get back to me that would be better
March 2, 2026
Unprompted review
Reply from Printerpix
Dear Sara,
Thank you for sharing your honest feedback. I am genuinely sorry to hear about your frustration and disappointment with our service. It’s upsetting to know that your experience has not met your expectations, especially when you have been waiting for a response for so long. I want to sincerely apologize for the inconvenience and the wasted £16.
Please know that your concerns are very important to us, and it is never our intention to leave our customers feeling ignored or upset. We truly want to resolve this situation and make things right for you.
To do so, I kindly ask you to reply to the email we have sent you. We are eager to address your concerns personally and ensure that your issue is resolved to your satisfaction. Your patience and understanding are greatly appreciated, and we hope to have the opportunity to restore your confidence in our service.
Thank you again for bringing this to our attention. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
Excellent customer service and even…
Excellent customer service and even better products. Really happy!
March 6, 2026
Unprompted review
Amateurs
Not surprised to see a low 3 star rating on here
Very poor communication which is very amateurish at best
Booked based on delivery options and paid extra for those delivery options and then delivery details changed by the time I received confirmation of order
No option to immediately cancel then when contacted was informed to go on the dashboard then dashboard didn’t have my order
When asked them for full refund they told me I could get a refund for the delivery charges and not the the product which was not needed now due to the delivery date
I challenged the refund offer to be told they would pay me full but their finance department would then cancel so they can’t
Very amateurish in everything they do
I assume a small company with no expertise in what they are doing and no skill base in dealing with customers
I can’t see them succeeding
December 20, 2025
Unprompted review
Reply from Printerpix
Dear Tony,
Thank you for taking the time to share your feedback. I am very sorry to hear about your negative experience and the frustrations caused by our communication and service. It’s clear that we did not meet your expectations, and for that, I sincerely apologize.
Your comments about the delivery details, the difficulty in managing your order, and the refund process are deeply concerning. We understand how important it is for our customers to have clear, reliable, and professional support, and I regret that we fell short in this instance.
To ensure we address your concerns properly and work towards a satisfactory resolution, I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you personally and make sure your issue is resolved.
Thank you again for your honest feedback. We truly value your input and hope to have the opportunity to resolve this matter to your satisfaction.
Best regards,
Joey
Printerpix
I had a mistake on the cover of a photo…
I had a mistake on the cover of a photo book. Mekail Stephen assisted me to correct the problem and the problem resolved. Excellent customer service!
March 6, 2026
Unprompted review
Beautiful
Beautiful, I had been using this company for years and I never been disappointed
March 5, 2026
Unprompted review
Great quality and fast delivery!
Great quality and fast delivery!
So pleased with my purchase.
March 1, 2026
Unprompted review
I love my photo book so much
I love my photo book so much. Shipping was fast, preparing the order was super fast.
March 5, 2026
Unprompted review
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