Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely useless
Absolutely useless, paid for two prints, received 1, I never got the original print I ordered 90x60cm.
They keep telling me I never ordered it, asked me to sign a disclaimer and they would send a replacement, I agreed and they sent the other print which I already had. They are still telling me I never placed the order. Yet two payments taken from my PayPal account..
February 24, 2026
Unprompted review
Reply from Printerpix
Dear Ian,
Thank you for sharing your experience with us. I want to sincerely apologize for the frustration and inconvenience caused by the issues with your order. It’s completely unacceptable that you received only one print when you paid for two, especially the 90x60cm piece you originally ordered. We understand how important this order is to you, and we are truly sorry for the trouble this has caused.
Your feedback about the repeated confusion and the handling of your case is very concerning, and we are committed to resolving this matter promptly. To ensure we can assist you properly, please reply to the email we recently sent you so we can clarify the situation and work towards a satisfactory solution.
Thank you for your patience and understanding. We look forward to hearing from you and resolving this issue to your satisfaction.
Best regards,
Joey
Printerpix
Mikail Stephen has made my experience…
Mikail Stephen has made my experience with Printerpix great. I had difficulty with the voucher I purchased and he was very helpful, and responded to me promptly to quickly fix my issue. I will be using Printerpix again.
February 24, 2026
Unprompted review
SCAMMERS DO NOT BUY
Only been waiting since November for a refund, I sent a ticket at the time for someone to get back to me as my order had been delivered, when it was absolutely throwing it down with rain whilst I was at work for 8 hours, let’s just say the ‘paper’ calendar was no more. I sent pictures of this at the time and discarded of the calendar, because why would I keep it, it was sodden. Well lo and behold, 6th February comes around and Printerpix want a picture of it 🤣 absolute joke of a company, never responds to emails, this must be the 10th time I have tried to contact and I spent nearly £50!! Scammers DO NOT BUY!!!!
It takes an hour to respond via trustpilot, why didn’t I contact on here in the first place. How’s about, joey, you email me and give me my money back!!
November 29, 2025
Unprompted review
Reply from Printerpix
Dear Gemma,
Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration and inconvenience you’ve endured throughout this process. It’s truly unacceptable that your refund has not been processed and that our communication has fallen short of your expectations.
We understand how disappointing it must be to wait so long, especially after providing the necessary evidence and dealing with weather conditions that rendered the calendar unusable. Your feedback highlights areas where we clearly need to improve, and I am genuinely sorry for the trouble this has caused you.
To ensure we resolve this matter to your satisfaction, I kindly ask that you reply to the email we recently sent you. We are committed to making things right and would appreciate the opportunity to address your concerns personally.
Please look out for our email and respond at your earliest convenience so we can assist you further.
Once again, I apologize for the inconvenience and thank you for your patience.
Warm regards,
Joey
Printerpix
So difficult to get help!
The product itself was okay - not amazing. I was charged $47 for express shipping specifically to have it arrive by a certain day, which I was okay with paying. It arrived 2-3 days after the guaranteed date. It took about two weeks to finally get in contact with somebody for a refund, and then they only gave me $27 after initial offers of $10 and $20. When I finally got through to somebody via the chat feature, I was promised my partial refund. Really not worth the hassle and I would recommend going with any other company instead. They make it so difficult to get in contact with anybody and then aren't able to help much anyway.
February 24, 2026
Unprompted review
Reply from Printerpix
Dear Axel,
Thank you for taking the time to share your experience with us. I want to extend my deepest apologies for the inconvenience and frustration caused by the delay, the refund process, and the overall experience you’ve had with our service. It’s clear that we did not meet your expectations, especially given the urgency of your order and the difficulties you faced in reaching our support team.
We genuinely regret that your product arrived later than the guaranteed date and that the refund process was so difficult and disappointing. Your feedback highlights important areas where we need to improve, and I am truly sorry for the hassle this has caused you.
To ensure we resolve this matter satisfactorily, I kindly ask that you reply to the email we recently sent you. We would like the opportunity to address your concerns personally and make things right.
Please look out for our email and respond at your earliest convenience so we can assist you further.
Thank you once again for your patience and understanding. We appreciate your feedback and are committed to making things better.
Warm regards,
Joey
Printerpix
I paid $33 for expedited shipping
I paid $33 for expedited shipping, cuz it was a Birthday gift, it’s been a week, and still have not received my package my daughter’s birthday is tomorrow. I will never use Printer pix again, and I will let everybody I know not to use printer pix.
Pretty shitty company to do business with!!!
February 17, 2026
Unprompted review
Reply from Printerpix
Dear Jerry,
Thank you for taking the time to share your experience. I want to sincerely apologize for the inconvenience and disappointment caused by the delay in receiving your order, especially given the significance of your daughter's birthday. We understand how important this was for you and how frustrating it must be to not have received your package on time.
Your feedback is very valuable to us, and we are truly sorry that we did not meet your expectations. We want to make things right and ensure your concerns are addressed properly.
Please reach out to us directly at [https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new](https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new) so we can work with you to resolve this matter to your satisfaction.
Thank you for bringing this to our attention. We appreciate your patience and hope to assist you further.
Regards,
Joey
Printerpix
Would NOT recommend
I ordered a blanket with 12 custom pictures on it. At the top of the blanket there is no border as with the rest of the blanket and it's cut very crooked and goes into the top of the pictures. I notified them 3 times and sent pictures 3 times and I get the same response which is to make a claim and provide pictures which I did THREE TIMES!! If it weren't for the lousy/no customer service I would have ordered again.
February 1, 2026
Unprompted review
Reply from Printerpix
Dear Stacy,
I want to sincerely apologize for the inconvenience and frustration caused by the issues with your blanket order. I understand how disappointing it must be to receive a product that does not meet your expectations, especially after multiple attempts to resolve the matter. Your feedback is very important, and I am truly sorry that our customer service has not met the standards you deserve.
We deeply value your loyalty and your desire to order with us again. To ensure we can properly address your concerns and find a satisfactory solution, I kindly ask you to reply to the email we recently sent you. This will allow us to better understand the situation and work towards a resolution that restores your confidence in our service.
Thank you for your patience, and I look forward to hearing from you soon so we can resolve this matter to your satisfaction.
Best regards,
Joey
Printerpix
Non existent support
Customer service is shocking. Actually, it’s non existent. None of the Links for help Work and an email Sometimes Raises a ticket but then nothing further happens . Time is now running out to complete the photo books I bought vouchers for because they have not responded to my requests for help. I have asked for a refund for these and for the 3 photo blankets which came very quickly but are a Total disappointment. I have requested a refund for these you. I must add I have only given them the 2 stars because the calendars I ordered came extremely quickly without any problems. I really don’t know what else to do but I would never use them again.
February 23, 2026
Unprompted review
Reply from Printerpix
Dear Claudia,
I want to sincerely apologize for the frustration and disappointment you have experienced with our service. I understand how upsetting it must be to face difficulties reaching us, especially when time is running out for your photo books and other items. Your feedback about the lack of support and the issues with your orders is very important to us, and I am truly sorry for the inconvenience this has caused.
Please know that we take your concerns seriously, and we want to do everything we can to resolve this situation. To ensure we can assist you properly and find a solution that meets your expectations, I kindly ask you to reach out to us directly at the following link:
https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new
Thank you for your patience and for giving us the opportunity to make things right. We genuinely appreciate your feedback and hope to resolve this to your satisfaction.
Best regards,
Joey
Printerpix
I already sent a bad review and ur not…
I already sent a bad review and ur not responding to me.
Your blanket throw is cheaply made.
I paid more to get higher quality printing.
The image is completely blown up at if proportion, The colors are OFF!
I also paid for extra shipping just to receive it.
It’s going in the garbage.
If you do not respond to this message, I am reporting your incompetence to GROUPON.
Iris Colan
February 23, 2026
Unprompted review
Reply from Printerpix
Dear Iris,
I want to sincerely apologize for the experience you’ve had with your blanket throw and for the frustration caused by the quality and color issues. I understand how disappointing it must be to receive an item that does not meet your expectations, especially after paying extra for higher quality printing and shipping. This is certainly not the standard we aim to provide, and I am truly sorry for any inconvenience this has caused you.
We value your feedback and want to make this right. To ensure we can address your concerns properly and find a satisfactory solution, I kindly ask you to reply to the email we recently sent you. This will allow us to better understand the situation and work towards resolving it to your satisfaction.
Thank you for your patience, and I hope to hear from you soon so we can rectify this matter.
Best regards,
Joey
Printerpix
Only giving one star as cannot put 0
Only giving one star as cannot put 0. Customer service is atrocious, do not use. I haven't even received the products I have spent £100 on to say if they are worth ordering. But I would highly recommend avoiding this company.
December 23, 2025
Unprompted review
Reply from Printerpix
Dear Becky,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your negative experience with our service and the frustration caused by not receiving your products. Please accept my deepest apologies for any inconvenience and disappointment this has brought you.
We genuinely value your feedback, and it’s clear that we have not met your expectations. Our goal is to provide excellent service and quality products, and I am sorry that we fell short in your case.
To ensure we can assist you properly and work towards resolving this matter, I kindly ask you to reach out to us directly at the following link: https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new. This will allow us to look into your issue more thoroughly and find the best way to assist you.
Thank you for your patience and understanding. We hope to hear from you soon and to be able to resolve this to your satisfaction.
Kind regards,
Joey
Printerpix
I ordered a family photo
Update: PrinterPix responded to my review asking to get in touch with their customer services for help - I did, referencing this interaction - they have ignored my email, which leads me to think there's no connection between the replies in TrustPilot and helping customers get resolutions...
I ordered a family photo, mounted and framed, to an A5 size four times - I used Printerpix’ own photo editor and visualiser to check it looked good - but the photo arrived arrived stretched. I can even see the photo is different to what’s in my email confirmation picture.
Printerpix refuse to refund me and say their T&Cs say it’s on me…
December 16, 2025
Unprompted review
Reply from Printerpix
Dear Digby,
Thank you for sharing your experience with us. I am truly sorry to hear about the issue with your order and understand how disappointing it must be to receive a stretched photo that does not match your expectations, especially after using our photo editor and visualizer to check the design beforehand.
Please accept our deepest apologies for any frustration and inconvenience this has caused. We always aim to deliver products that meet our customers’ expectations, and it’s clear that in this case, we fell short.
To help us resolve this matter to your satisfaction, could you please reply to the email we recently sent you? This will allow us to review your case more thoroughly and find the best way to assist you.
We greatly appreciate your patience and understanding, and we are committed to making things right.
Kind regards,
Joey
Printerpix
Highly recommended! Great quality!
This order was easy and fast. Great quality. Photos turned out so clear. Highly recommended.
February 20, 2026
Unprompted review
Unacceptable product! I have ordered many Canvas print orders…
I have ordered many Canvas print orders in the past & they are Wonderful. I have also ordered soft throws which have always been top notch!!
What is this throw you made? It is awful in every way possible!!
The image of my beloved dog is Gigantic!!
I paid extra for a more realistic pic with extra ink dye. The colors were too dark and not realistic. On top of all this disappointment, the throw blanket is cheaply made, thin material, not plush at all as advertised.
As I said , Canvas Prints made superb pics & soft lovely blankets. I thought you were the same Company?!
I bought this through Groupon.
Big Mistake!!
I am asking for a full refund including all the extra shipping charges!
This is disgraceful!
February 21, 2026
Unprompted review
Reply from Printerpix
Dear Iris,
Thank you for reaching out and sharing your honest feedback. I am truly sorry to hear about your disappointment with the throw blanket, especially given your positive experiences with our canvas prints and soft throws in the past. We take pride in providing high-quality products, and it’s deeply upsetting to learn that we did not meet your expectations this time.
Please accept our heartfelt apologies for the issues with the image size, color accuracy, material quality, and overall craftsmanship of your order. We understand how important your beloved dog is to you, and it’s unacceptable that the product did not reflect the care and quality we aim to deliver.
We want to make this right for you. Could you please reply to the email we recently sent you? We are eager to resolve this matter to your satisfaction, whether that means issuing a full refund, including all additional shipping charges, or exploring other solutions that suit you best.
Your satisfaction is very important to us, and we appreciate the opportunity to rectify this situation. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
I love this purchase
I love this purchase. Got a blanket made for my amazing landlord and he was near tears. I will definitely be purchasing again.
February 15, 2026
Unprompted review
Beautiful blanket, high quality print and feel
I received my blanket super fast, and was very impressed with both the print quality as well as the quality of the blanket material itself. I considered multiple vendors for this order, because it was for a Valentine's gift so I could not risk it being subpar. Printerpix had the option to upgrade the print type for more vivid colors, and their blankets got good reviews. The recipient was extremely delighted, and I would definitely order from them again!
February 9, 2026
Unprompted review
Criminal
Before Christmas I received 1 of 5 items ordered in a package, I complained and with christmas not too far away I requested a refund. They agreed to pay the refund but it never came. I complained again and they agreed to pay but it never came. The worst bit is that after they agreed the refund, I received a note from royal mail requesting payment for a package that they had with insufficient postage... not knowing what it was, I paid for it and the other 4 items where within but all damaged.
Do not use!
December 5, 2025
Unprompted review
Reply from Printerpix
Dear Alex,
Thank you for taking the time to share your experience, and I am truly sorry for the frustration and inconvenience this situation has caused you. I sincerely apologize that you did not receive the refund we agreed upon, and for the distress caused by the damaged items and the Royal Mail notice.
Please know that this is not the standard of service we aim to provide, and we deeply regret any inconvenience this has brought to you, especially during the holiday season.
We would like to resolve this matter to your satisfaction as soon as possible. Could you please reply to the email we recently sent you? This will allow us to verify the details and ensure that everything is addressed properly.
Thank you for your patience and understanding. We look forward to hearing from you and making things right.
Kind regards,
Joey
Printerpix
Inaccurate Status Details
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery date can be provided, I am unable to connect with a representative from PrinterPix to resolve.
February 4, 2026
Unprompted review
Reply from Printerpix
Dear Pauly,
First of all, I would like to apologize for the difficulties you have encountered with the shipment of your order. I fully understand your frustration with the situation where the tracking information indicates that your package is not in the possession of the courier, and the fact that you are unable to easily contact a representative to resolve this issue.
We sincerely apologize for this inconvenience and assure you that we are doing everything we can to clarify the situation. In order to better assist you and resolve this as quickly as possible, please contact us directly using the following link:
https://printerpix-support-fr.freshdesk.com/fr/support/tickets/new
We thank you for your patience and understanding and hope to resolve this situation to your complete satisfaction.
Sincerely,
Joey
Printerpix
The finished product was beautiful so…
The finished product was beautiful so loved it so much. One of the best gift so far.
Thank you guys so much!
February 14, 2026
Unprompted review
APPALLING
If I could give this company 0 I would . I received the order faulty , they replaced it with another faulty product. Since December I have been trying to resolve the issue . However the complaints procedure is so bad. It jerks you in a loop of setting up tickets that give AI responses . If anyone actually knows how to speak to anyone … I’d be grateful ! It says request call back …. No it says put through to a call …. No … contact this email …. No .. this email is a non responding email …. Set up a ticket 😡🤦♀️ it was a present for my 91 year old mom , I’m so disgusted . Please DO NOT BUY FROM THIS COMPANY …. So upsetting
December 21, 2025
Unprompted review
Reply from Printerpix
Dear Theresa,
Thank you for taking the time to share your experience. I am truly sorry to hear about the trouble and frustration you’ve faced with your order and the ongoing difficulties in resolving this matter. Please accept my deepest apologies for the inconvenience caused, especially given that this was a gift for your 91-year-old mom — I can only imagine how upsetting this must be.
We genuinely appreciate your patience and understand how disappointing it is to encounter such a frustrating complaints process. Your feedback is invaluable, and we are committed to making this right for you.
To ensure we can resolve this matter to your satisfaction, I kindly ask you to reply to the email we have sent you. Your response will help us get the necessary details and work directly with you to find a proper solution.
Once again, I am truly sorry for all the trouble and disappointment. We value your feedback and hope to have the opportunity to restore your trust.
Thank you for your understanding.
Warm regards,
Joey
Printerpix
Nice quality
Nice photos received excellent communication and overall 5 star experience
Thank you
February 15, 2026
Unprompted review
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