PrintNinja Reviews 

1,582
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the printed books and cards, noting that the final results look gorgeous and professional. People are especially impressed by the sturdy packaging, which ensures items arrive safely without any damage. Furthermore, consumers consistently highlight the dedicated staff for their helpful guidance, patience, and responsive communication during every step. However, some customers also noted occasional production flaws, such as minor misprints, unexpected extra pages, or slight trimming issues. A few reviewers additionally expressed disappointment regarding updates to service offerings and the relocation of printing operations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely helpful and guides... See more

Service

People report positive experiences with service, noting that staff members are incredibly helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Print Ninja were an absolute positive, friendly and efficient experience for us over here in Australia when we got our plant ID cards processed by them. Margaret and Jen were amazing at what they do g... See more

Company replied

Rated 5 out of 5 stars

Jeff and the entire PrintNinja team were profoundly helpful. I had never made a comic book before. All I had were hand drawn boards. Jeff skillfully and happily guided me through the process from s... See more

Company replied

Rated 5 out of 5 stars

From quotes, to printing, to delivery, PrintNinja handled our book like absolute pros. Quick responses, realistic timelines, they delivered our books ahead of schedule, and they look great! Printing... See more

Company replied

Rated 5 out of 5 stars

Loved the final product! We used Print Ninja for our first offset print run of our Body McCannics children's picture book series. PN was fast and professional with all communications. They promptly up... See more

Company replied


Company details

  1. Manufacturer
  2. also in
  3. Book Store
  4. Business to Business Service
  5. Hobby Store

About PrintNinja

Written by the company

Since launching in 2009, PrintNinja has printed over 18 million books, comic books, children’s books, games, magazines, and catalogs for thousands of independent creators, publishers, and businesses.

PrintNinja was established to help creators and businesses take advantage of the low pricing available through international offset printing while eliminating all of the risks and difficulties that international printing entails.

Here’s how we do it:

Our American Office:

We eliminate the language barrier by having full-time customer service and pre-press departments run from our Chicago office. We’re here to answer all of your questions, and to make sure everything about your order comes out exactly the way you intend it to. We also help you make sure your files are set up exactly right to prevent any surprises.

Our Chinese Office:

We eliminate the international logistics and accountability problems by having full-time printing and logistics departments run from our Shenzhen office. Our team in China is at the printing factory regularly, doing press checks and quality control to make sure that every item we print meets our incredibly high standards.

Our Logistics Experience:

We have the established trade channels to get books from the factory right to our customers’ doors with as little hassle as humanly possible. We even offer freight forwarding, air shipping, split shipping, and guaranteed delivery dates for expedited orders. We take care of all customs and importing paperwork and processes for customers in the USA and Canada, and for customers, in other countries we help guide you through the import process step by step.

Our Size:

This is the secret sauce that makes it all work: We do a LOT of printing. Remember those millions of books we've printed?

We have the experience:
We’ve seen it all, we know the numerous pitfalls and how to avoid them.

We can get great shipping prices:
We have containers going from China to the US every week, keeping shipping costs low even for small orders.

Most importantly, we have leverage:
With PrintNinja, someone doing their first run of 500 comic books has the same leverage as a huge publishing company. If something is printed incorrectly, we catch it before it even leaves the factory and we force a reprint.

International Offset Printing, Made Easy:

It’s what we do every day here at PrintNinja, and we look forward to helping you save time and money on your next print project.

Why Print With PrintNinja?

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,582)

76 reviews in the last 12 months

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Rated 4 out of 5 stars

Sticking the landing

It started confusing and rocky, both side were trying to learn the other at first, but in the end they 'Stuck the Landing' and it was great!

April 25, 2025
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Reply from PrintNinja

Good Afternoon Exlus!

We are so happy to hear your first time partnering with us Domestically was, overall, a great success. A bit of a learning curve can usually be expected when it comes to top-tier printing, but we are happy to hear we stuck the landing! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great interaction and support in…

Great interaction and support in answering questions

May 1, 2025
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Reply from PrintNinja

Good Afternoon Jeff!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 3 out of 5 stars

The price changed after I placed my…

The price changed after I placed my order, and I never felt like it was explained, but at that point, I had no other option than to print through you all.

April 24, 2025
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Reply from PrintNinja

Good Afternoon Rebekah!

We thank you for taking the time to send in your frustration. After reviewing the detailed and thorough notes sent along to you by Sam and Laura, it appears the confusion is that you were counting physical sheets of paper for the page count instead of each SIDE of the physical page. We count pages based on each side of a physical page. That being said, Laura will be reaching out ASAP to follow up further!

Thank you!

Rated 5 out of 5 stars

Another winner

"Worst Fears" is the fifth illustrated book in this series that PrintNinja has done for us. And like the previous books, it is perfect in every way. Even better, the gang at PrintNinja was a delight to work with. We're eager to work with them again on volumes 6 and 7.

April 20, 2025
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Reply from PrintNinja

Good Afternoon Don!

We are so happy to hear your second time partnering with us was such a success! You can ALWAYS count on every member of the team for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Maggie when the time comes for volumes 6 & 7. We have some great return customer incentives (as you know)!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Another reprint, another success!

Another reprint from our Print Ninja partners & another seamless experience! If not for this stellar company & its team of printing experts, our self-published adventures would not be what they are today — thousands of copies of our seven different books & counting! All created in partnership with Print Ninja since 2019. Special thanks to Justin, who cheers us on every step of the “Indy, Oh Indy” way!!

April 21, 2025
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Reply from PrintNinja

Good Afternoon Teresa!

First and foremost...15 orders with us now. That is INCREDIBLE!! We cannot put into words how much your trust and partnership mean to us. We agree Justin is incredible at what he does and truly shows how much he cares with all of his clients. Please don't hesitate to reach out to Justin when the time comes for a new project. We cannot wait to see what's next for Indy!!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Good communication helped ensure the…

Good communication helped ensure the book was properly printed.

April 20, 2025
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Reply from PrintNinja

Good Afternoon James!

We are so thrilled to hear your first time partnering with us Domestically was such a success! You can always count on us for quick and thorough communication throughout the process. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

the product is great

the product is great. i was able to print a set out for my group of friends, so we can have something new for the game we love. we plan for another in the future. thank you guys for the set. i had issues understanding/ reading what i needed to do, but that was on me. we love the cards.

April 19, 2025
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Reply from PrintNinja

Good Afternoon Joseph!

We are so thrilled to hear your first time partnering with us Domestically was such a success! If you have any constructive feedback on what we could do better in our file setup guides, please send that along. We are always open to new ways to improve our processes. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Your new printing company should be Print Ninja!

I needed to find a new printing company for my book. I was nervous about how I would find the right company. And I did with Print Ninja. From the first moment of receiving an estimate to finalizing all the details and changes needed, every person was courteous, helpful, knowledgeable and made the experience so much better than I could have imagined! Responds were timely! Thank you! I’ve found my new printing company!

April 25, 2025
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Reply from PrintNinja

Good Afternoon Sharon!

We are so happy to hear your first time partnering with us Domestically was such a success! You can ALWAYS count on us for quick, thorough, and kind communication throughout the process. We are so happy you found us! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

100% satisfied!

So much help and guidance on this journey. I was so nervous about the finished product, shipment from overseas, etc but I’m 100% satisfied with my project!

April 21, 2025
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Reply from PrintNinja

Good Afternoon Kyrie!

We are so thrilled to hear you are happy with both the project and the overall experience. Isn't that offset board book quality stunning?! You can always count on us to be kind, quick, and thorough in all communication. Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we cannot produce board books) and would result in MUCH faster shipping time, as well as some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Great Support

Any struggle I had with book outline and design, and I ran into several with my cover, was handled with patience and care by the team. Amazing company to work with!

April 21, 2025
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Reply from PrintNinja

Good Afternoon Michael!

We are all so happy to hear your first time partnering with us Domestically was such a success! You can always count on the Prepress team to be both thorough and kind when it comes to communicating about the artwork files. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

They are the best printing company I’ve…

They are the best printing company I’ve ever worked with. They offer detailed notes and triple check with you to make sure you’re happy with the product.

April 20, 2025
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Reply from PrintNinja

Good Afternoon Curtis!

Whoa. What a huge compliment! Thank you so much for taking the time to send in such a kind review. Three orders with us now....off to a great partnership. You can always count on the Prepress team to be incredibly thorough when reviewing the files. Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Official Review

My Review Here.

April 17, 2025
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Reply from PrintNinja

Hi Dustin!

We are thinking your review may have accidentally been placeholder text, but regardless, we thank you for the 5-star review! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

the quality is still top notch & colors…

the quality is still top notch & colors are very true to my files, i am very happy with my product.

April 7, 2025
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Reply from PrintNinja

Good Afternoon Sydney!

14 orders with us now Domestically....oh my goodness is that fantastic! We truly cannot put into words how grateful we are for your continued partnership. You can always count on us for top-tier quality. Please don't hesitate to reach out to Simon when the time comes for a new project. We can't wait to see the next issue!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Our photo book is beautiful!

Our photo book is beautiful!
I appreciate your help in getting it ready for printing.
I will recommend PrintNinja !

April 11, 2025
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Reply from PrintNinja

Good Afternoon Margaret!

We are so thrilled to hear you love how your book turned out! Isn't that digital offset quality stunning?! We are always happy to help. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

customer service was well responsive

customer service was well responsive, they also caught a mistake i missed which saved a whole project, the prints came out quite well too.

April 6, 2025
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Reply from PrintNinja

Good Morning Matteo!

We are thrilled to hear your first round of printing with us was such a success! Also happy to hear we were able to catch an error before getting the order on the press. Isn't that digital offset quality stunning?! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Always a quality job w printninja

Always a quality job w printninja. Turns out they’re fast too! 300 comics delivered 12 days after proof approval! The domestic printing option is great.

March 23, 2025
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Reply from PrintNinja

Good Morning Gabriel!

Holy moly...12 day turnaround time is excellent. Isn't that Domestic printing options incredible? We also want to take the time to thank you for your continued partnership. Five orders now is fantastic! Please don't hesitate to reach out to Laura when the time comes for a new project. We look forward to seeing what you want printed next.

Have a wonderful rest of your day!

Rated 5 out of 5 stars

I am an artist making my first art…

I am an artist making my first art exhibition book. The process was easy, and any questions that I had were answered within the same day. When my book arrived it was exactly what I hoped a high quality art book would be. I love watching people pick it up and feel the matte anti scratch cover...that alone made it beyond special! Every image was spot on, every color was just as it is in real life. If you can't tell, I am super impressed. I plan on creating all my exhibition books with PrintNinja from here on. Thanks!

March 28, 2025
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Reply from PrintNinja

Good Morning Mike!

We can feel your excitement and enthusiasm through this review. Thank you so much for taking the time to write and send such an amazing account of your first time partnering with us. You can always count on us for kind, thorough, and FAST communication. Isn't that digital offset quality outstanding?! Excellent call on adding the Anti-Scratch Matte Lamination - we agree it elevates the project overall. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Loved Working with PrintNinja!

Simon made my experience great! He was so flexible with my asks and quickly fixed any proof/print problems. Really, I couldn't have asked for a better person to work with.

The China team was also great! They adjusted dielines to fit my vision and fixed a print problem so quickly.

I'm so happy with my product and will def recommend PrintNinja.

January 19, 2025
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Reply from PrintNinja

Good Afternoon MaKell!

We are all so happy to hear your first time partnering with us was such a huge success! Simon is incredible at what he does. You can always count on him for consistent top-tier service and communication. You can always count on us to try and fix a problem when we are able to get ahead of it. Please don't hesitate to reach out to Simon when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we are limited in game production) and would result in MUCH faster shipping time, as well as some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

Helped make a comic for a friend

Retired graphic designer who helped artist produce comic book from his hand drawings. I had to copy and clean up a lot of the graphics then lay them out on pages. PrintNinja rep was very helpfully in sending samples of papers and finishes plus sample comics. Very reasonable cost for short run 100 publication.

March 21, 2025
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Reply from PrintNinja

Good Afternoon Lou!

Excellent work on taking advantage of our sample offering. This is 100% recommended as the first step when it comes to printing with us. We also always strive to offer competitive pricing - happy to hear we are doing well in that regard. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!

Rated 5 out of 5 stars

I have used Print Ninja for a few years…

I have used Print Ninja for a few years now. I am in the process of my third printing project. I find the quality of the cards excellent and the customer service just as excellent. Their prices are also very competitive and reasonable. Huge shout out to Laura K who oversees my projects. She is patient, understanding and helpful. Thank you Print Ninja!

March 16, 2025
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Reply from PrintNinja

Good Afternoon Carrie!

We want to take the opportunity to thank you for your continued trust and partnership over the years! We always strive to provide top-tier quality and service. Laura is an absolute rockstar and incredible at what she does (we all agree!). Please don't hesitate to reach out to Laura when the time comes for a new project.

Have a wonderful rest of your day!

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